[Resolved]  Bharti Airtel Broadband — Broadband Connectivity & Support

Address:

Gurgaon, Haryana

To Airtel Broadband Management,

This is to report that ever since I have opted for Airtel's broadband connection (I use the Wi-Fi service since the last 6 months), I have been experiencing disrupted connection in every 1-2 minutes. I had raised a request last sunday (30th May 2010) for relocating my connection to a new residence. I was told by the person fixing the wired lines and who had collected all my documents that the engineer who would start the broadband service would come on Monday (31st May). Nobody came, despite repeated calls to Mr. Vinod, Mr. Yogesh, Mr. Anil Chaturvedi until Thursday 3rd June, 2010. The engineer, Mr. Anjum, who came on thursday said that I am experiencing the issue because of "hardware error" (shown on ping) on my company-owned laptop. He also made me speak to his senior Mr. Sanjeev and it was decided that Mr. Anjum ([protected]) would get his own laptop on Friday (4th June, 2010) to test the issue. On Friday, Mr. Anjum, connected his own laptop to my Airtel connection and after less than a minute turned it off saying that there was no issue in his laptop. I requested him to let the ping run for 2-3 minutes in which he noticed that the 'Hardware Error' and 'Destination Host Unreachable' error occured on his own laptop too. This just proves that the issue was NOT because of my laptop but he was not willing to accept that. He then made some changes on his own laptop and the connection was smooth thereafter. I asked him to make the same changes on my laptop, but he did some trial and error setting changes which did not resolve the issue. He again mentioned that the issue is with my laptop to which I disagreed with as had that been the case, he would have not received the same errors on his laptop. At that time, Mr. Anil Chaturvedi called him to check on the status and he lied to him that he never got the error on his laptop. I spoke to Mr. Anil Chaturvedi and told him the truth that the error occured on his laptop as well and that he made some changes on his laptop due to which connection was uninterrupted on his laptop. While I was talking to Mr. Anil Chaturvedi, Mr. Anjum remarked "Madam aap mera dimaag kharab kar rahi hain". I immediately told the same to Mr. Anil Chaturvedi ([protected]) and asked him to teach some manners to his service engineers. Mr. Anjum left immediately after that without resolving the issue I had reported, saying that some other engineer would work on my issue. He also mentioned that he would inform me who would be coming and also provide his contact number. I reported the same mis-conduct to Mr. Yogesh ([protected]) the next day. Mr. Yogesh also told me that he would arrange for another engineer the same day (saturday). On the same day, I also asked Mr. Anil Chaturvedi to send some other engineer and he mentioned that he would let me know. The entire saturday and sunday went by without Mr. Yogesh, Mr. Anil Chaturvedi and Mr. Anjum letting me know who was coming despite repeated calls to all 3. Nobody came and the issue remains the same. When I am on the wi-fi network the connection keeps getting disrupted every 1-2 minutes. I am using wi-fi network at my office using the same laptop and I have never experienced any network disruption. Moreover, a lot of my colleagues use the company provided laptops at their residence and have purchased Airtel broadband connection but have never face such a network disruption issue. I fail to understand how can the issue be linked to my company owned laptop; had that been the case everybody in my office would have faced the problem using broadband connection at home. And if there was an issue with my laptop, I would have faced connectivity issues in my office wi-fo network too, which I have not till date.
I just want to highlight the apathy, lack of knowledge and really bad behavior of your representatives. My issue is still unresolved and till date I would have made atleast 30-40 calls to all the 4 people mentioned above.
I would appreciate if this is resolved at the earliest, else I would be happy to cancel my connection rather than face all the harrassment.

Regards,
GG.
P.S. Let me know if you would need my email ID or contact number. Kindly provide your own number or email so that I can contact you directly.