[Resolved]  Bharti Airtel Limited — Deactivation of mobile in spite of giving all concerned documents

Address:

Maharashtra

Copy of all the mails sent to & received from airtel customer care are reproduced below which clearly indicates my grievance

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From: [protected]@yahoo.com
To: [protected]@airtelindia.com

Sent: 19/06/2010 20:55:29
Subject: Ref No : F[protected]

To whomsoever it may concern,


I am an Airtel customer for the last four & a half (4.5) years with the postpaid connections, bearing numbers [protected] & [protected]. With this in mind I opted for one more post paid connection, but for the last one & a half month, I have faced much harassment, which is being put forth as under:

1) Rent/lease agreement along-with the application & Rs 300 security deposit. I was provided with the number [protected] on 10/5/2010, which was activated on 11/5/2010.
2) I received a letter from airtel about my number ( [protected] indicating the plan etc
3) Subsequently I had to make half a dozen trips to your vendors place with several silly reasons that I have to sign in blue ink & lease agreement is not acceptable etc,
4) On 21/5/2010 the number stopped functioning & I received a bill No [protected]
dt 24/5/2010 amounting to Rs 149.30 for the number [protected], relationship
number [protected].
5) I then complained on 121 with my existing number [protected], I was asked to go to the vendor and get a new sim card & not to make this payment & either take back the deposit or take a new sim card.
6) Accordingly I submitted fresh set of documents which also included the income tax assessment order of the last year
7) Then before I could get the second sim card from the vendor, a representative from Airtel came to my residence for verification of my number [protected].
8) Even after 3 days of verification my number did not start functioning & I was compelled to take the 2nd sim card with number bearing [protected] which was activated on 8/06/2010.
9) After a few days I again got the message that I have to submit the documents.
10) I spoke to one Mr Tushar on 198, who on my insistence connected me to a higher officer one Mr.Shahid. He requested me to visit the vendor once again & resubmit the documents & also ensured that, there will not be any problem & the complaint number is F[protected].
11) Finally on 17/06/2010 all outgoing from my new number [protected] stopped functioning.
12) I received call on 18/06/2010 at 9:11 am from Airtel ([protected]) for verification of my new number [protected] and confirming that the documents submitted by me have been received by them & when I informed her that my outgoing has been deactivated. I was assured by her that it will be activated soon. Subsequently on 18/06/2010 my incoming also has been deactivated.

I have undergone tremendous mental harassment & financial loss in this period
due to uncertainty of my communication facility.

In view of the above if my connection is not restored within 24 hours, I may
be compelled to take necessary action as deemed fit.


Rameshchandra C Keni



From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Sun, June 20, 2010 3:14:33 PM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|]

Dear Rameshchandra Keni,

Thank you for contacting Airtel.

We understand from your previous interaction dated 19/06/2010, you have requested to activate the Outgoing call facility for your Airtel number [protected].

We regret for the inconvenience caused to you.

We would like to inform you that your Outgoing call facility has been deactivated with effect from 18/06/2010 due to non receipt of documents.

We request you to kindly send the scanned copy of the documents which you have submitted in the Airtel Relationship Center and the address of the Airtel Relationship Center, enabling us to do the needful.

For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel.

Warm Regards,

Rekha R

Customer Care

Bharti Airtel Limited
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Sent: 20/06/2010 21:29:32

Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|]


Dear Ms Rekha,

It is disgusting to note that when 0n 18/06/2010, I got a confirmation call from Airtel regarding receipt of documents & the assurance provided over thephone that the activation would be made at the earliest & now asking for the documents again is just meaningless, This kind of treatment to an existing
customer is crossing all limits of harassment.

All the documents are with the Airtel relationship centre. However I am sending
the scanned copies as attached zip file. Hope the response from Airtel is positive by activating my number immediately. I am sending the scanned copy of the income tax assessment order which has already been submitted twice.

Airtel relationship centre address is as under :
Gayatri Telecommunication,
Deep Niwas, 46,
Aundh Road,
Near Ganapati Mandir,
Khadki, Pune 411020

I would like my number to be activated latest by 11:00 am tomorrow, failing which I would make the claim for the mental agony, harassment & financial loss which I have suffered in this period.
Matter may be treated as most important & urgent.
Rameshchandra C Keni


From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>

To: [protected]@yahoo.com
Sent: Mon, June 21, 2010 8:21:14 AM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|]

Dear Rameshchandra Keni,

Thank you for contacting Airtel.

We understand from your previous interaction dated 20/06/2010, you have expressed concern over deactivation of services for your Airtel number [protected].

We regret any inconvenience that your experience has caused you.

We would like to inform you that our records indicate that your number has been deactivated due to incomplete documentation and as per process your are requested to visit the Airtel Relationship Center from where the connection was acquired and submit the necessary documents in Airtel Relationship Center for reactivation of your number.

We regret to inform you that your number could not be reactivated at present as the same is temporarily deactivated automatically and the same can be reactivated at Airtel Relationship Center only.

For further assistance, mail us at [protected]@airtelindia.com.


We value your association with Airtel.

Warm Regards,

Mahendra P
Customer Care
Bharti Airtel Limited


From: [protected]@yahoo.com

To: [protected]@airtelindia.com

Sent: 21/06/2010 14:39:05

Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|] : deactivation of No [protected]

Dear Mr Mahendra, P.

As suggested by you I referred the matter with the airtel relationship centre & I am given to understand that the income tax assessment order is not an acceptable document. For your kind information the airtel website clearly indicates that the income tax assessment order can be submitted as proof of address.The extract of the web page is reproduced below.

Quote "

" In case the Proof of Identity document does not contain your address, you must submit one of the following documents as Proof of Address:

Electricity Bill of State company (not older than last 3 months)
Telephone Bill of Fixed Line (not older than last 3 months)
Water Bill (not older than last 3 months)
Ration card
Income Tax Assessment Order (not Older than one year)
vehicle Registration Certificate (RC)
Registered Sale/Lease (Rent) Agreement "

Unquote

Now if this is the excuse given by the document checking authority of Airtel, I will not be left with any other alternative but to resort to approach a proper forum to address my grievances

Rameshchandra C Keni



From: "[protected]@airtelindia.com" [protected]@airtelindia.com
To: [protected]@yahoo.com
Sent: Mon, June 21, 2010 4:49:29 PM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|] : DEACTIVATION OF NO [protected]

Dear Rameshchandra Keni,
Thank you for contacting Airtel.
We understand from your previous interaction dated 20/06/2010, you have expressed concern over deactivation of services for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

We request you to write to with the scanned copy of address proofs documents where you have submitted the same to initiate further action.

Alternatively, you can also visit nearest Airtel Relationship Center and submit the address proof.

For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel.

Warm Regards,
Rehan Yousif
Customer Care
Bharti Airtel Limited


From: Ramesh Keni <[protected]@yahoo.com>
To: [protected]@airtelindia.com
Sent: Mon, June 21, 2010 8:46:09 PM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|] : DEACTIVATION OF NO [protected]
To Customer care,

Every time a new person from customer care replies with the same query without reading my replies. I have already sent the scanned copies of documents & the address of the relationship centre.

Matter be treated as most urgent.

Ramehchandra C Keni