[Resolved]  Bharti Airtel Limited — Fraudulent activity

Address:

Delhi

Dear ...........,

Thank you for writing to Airtel.

This is with reference to your email dated 20 September 2010 regarding billing concern for your Airtel number ...........We regret the inconvenience faced.

We would like to confirm you that already a reversal of Rs 55/- against GPRS charges has been provided in your account dated 20 September 2010.Please know that the reversal would reflect in your subsequent invoice.

Please be assured that we share your anguish and have taken adequate steps to ensure the non-occurrence of such incident in future.

It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us.

In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if its still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long term association with you.


Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=C0C0C630A638A621B5114A8C30A82750B8C3...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: ..........@gmail.com
To: [protected]@airtel.in
Cc: [protected]@airtel.in
Sent: 20/09/2010 15:03:53
Subject: Re: .....................

Dear Sir/Madam,

Your response to my request is totally unsatisfactory , a reversal of wrongly
charged amount is not the only concern of mine.I want an explanation of how
this automated task which has no human intervention could have resulted in me
and god know how many other being wrongly charged.

Please be aware this is equivalent to fraud and if i don't get a satisfactory
revert it will force me to approach consumer court.

hoping for a quick revert,

Thanks and Regards,

....................

On 20 September 2010 14:35, wrote:
Dear .................,

Thank you for writing to Airtel.

This is with reference to your email dated 18 September 2010 regarding your
Airtel number ..................

We are truly sorry that we were not able to fulfill your expectations for this
level of service. We value your feedback on our services. Please be assured
that we share your anguish and have taken adequate steps to ensure the
non-occurrence of such incident in future.

As per the telephonic conversation with the undersigned,we would like to
confirm you that as a service recovery waiver we have already credited the
amount of Rs. 55/- towards the charges of the GPRS.This will get reflect in the
upcoming invoice.

We hope you are satisfied with the resolution provided.

It is always important for us to hear how customers react to all aspects of our
services. Strong customer feedback like yours helps us continue to improve the
service we provide, and we appreciate the time you took to write to us.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if its still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long
term association with you.


Yours Sincerely
Neha Baranwal
Nodal Office
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=46464049B2D3
355DA5EF1C7E8889F2117497F6 3 2 8 0 9 A B A 8 2 2 5 6 E&refno=............

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: .....................@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 18/09/2010 17:26:53
Subject: .............

Dear Vikrant ,

Attached please find bills of 2 months that have excessive charge from airtel
on my GPRS connection.

I spoke to the customer care personnel of yours who was not able to understand
how this excessive charge could have happen, i would like a written
clarification coming from airtel.

Hope to get it at the earliest ,failing to which i will be addressing the same
with a legal path.

Thanks & regards,
.........................



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