[Resolved] Airtel Landline — billing dispute | |
Iam using airtel landline plus internet.For the june billing date my phone & internet was disc frm their end as of non pymnt.As it was settled frm airtel collection dept., i made the 1000 rs/- as they asked me to do so.In the latest invoice they are charging 200/- for reactivation ? plus whole month bill charge as i dnt hv dial tone & no net access.I received a sms frm airtel fixedline tht this month "bill will not be generating" & did nt even got the bill.When i got a call from airtel that bill 790/-rs is due.I got shocked as per sms no bill generation & no bill delivered to me.Iam calling customer service from 28 june getting number of ref nos.{21536698, 21371812} & run arounds. Today a supervisor {deepak} who was very rude At last gave me waiver of 100 RS/- only.? Why should i pay for the whole month when i dnt have a dial tone no acces to internet & on top of that reactivation fee of 200rs/-? I never requested to disconnect my service.They did that.If they are treating consumers like this then i have to look for any other provider.I will discontinue all airtel services.PLEASE HELP ! I AM NOT DENYING TO PAY, BUT I SHOULD BE CHARGED CORRECT AMOUNT. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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Airtel Landline — BILLING DISPUTE
Iam using airtel landline acct no. 13636229 plus internet.For the june billing date my phone & internet was disc frm their end as of non pymnt.As it was settled frm airtel collection dept., i made the 1000 rs/- as they asked me to do so.In the latest invoice they are charging 200/- for reactivation ? plus whole month bill charge as i dnt hv dial tone & no net access.I received a sms frm airtel fixedline tht this month "bill will not be generating" & did nt even got the bill.When i got a call from airtel that bill 790/-rs is due.I got shocked as per sms no bill generation & no bill delivered to me.Iam calling customer service from 28 june getting number of ref nos.{21536698, 21371812} & run arounds. Today a supervisor {deepak} who was very rude At last gave me waiver of 100 RS/- only.? Why should i pay for the whole month when i dnt have a dial tone no acces to internet & on top of that reactivation fee of 200rs/-? I never requested to disconnect my service.They did that.If they are treating consumers like this then i have to look for any other provider.I will discontinue all airtel services.PLEASE HELP ! I AM NOT DENYING TO PAY, BUT I SHOULD BE CHARGED CORRECT AMOUNT.