Bisleri — Not honoring the purchase order
MaMahipal10 on May 4, 2011
BISLERI is supposed to be a reputed company. Earlier this week, I used their website to submit a order for Water. The website purports to be high on technology and assures delivery in 48 hours. I placed my order thorugh (http://www.bisleri.com/order_online.php) on Sunday and promptly got an automated acknowledgment on email capturing all the details of the order. Next day, when I didn't get the delivery I called on the numbers given on the webside for Delhi (most of them keep ringing). Finally I got through one and the person on the other side did know of the order I had placed. However, she told me that orders should be placed before 4pm and not on Sunday (which is not mentioned on the website!!). Anyway, she asked me to call a Dwarka based distributor as thats what she would do if my request comes before the stipulated time (what a customer service)!! I called the Dwarka based Distributor (011-45701006) who assured me of the delivery the very next day before 11am. So I thought at least on Tuesday I would get it even though we were running out of our existing water supply. Next day, I called this distributor at 1130am and I was told the fresh supply has not come and it would be sent to me as soon as stocks are replenished. Whole day passed I didn't get any, worse no calls either. My attempts to call the distributor resulted only in long rings which were not answered. I kept trying whole of Tuesday but of no avail and I couldn't get through the BISLERI office numbers as well. Finally, I filled out one more order online expecting a supply next day. I also wrote a mail to revert in case no supply was to come. No response either on email or a call. By now, I almost gave up and ordered the water from a local vendor. Needless to say 48 hours are well and truly over even if I were to believe what the website says.
I am writing this on Wednesday evening and till now I have no response. I have sent out a mail to the email ids provided by BISLERI. The reason of this compliant is twofold-1 to make a customer keep waiting in this summer heat for an essential commodity like Water. 2-Fooling customers by an attractively looking website which make them believe the company has good systems.
In this case of BISLERI, nothing works at all. Most insensitive towards a customer. I am not sure how such companies survive.
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