[Resolved]  Blackberry — TrackPad Problem

Address:

Pune, Maharashtra

Hi Everyone,

I am here to say bad about the experience that I am getting from BlackBerry service center. I bought BB curve 8520 2 months back and now I am facing trackpad problem (known problem with BB) as it continuously scrolling up. I went to Vijay Sales Chinchwad from where I bought my phone they gave me address of BB service center which is Pimpri ( Galaxy Services). I asked them to get my phone repaired but they said it will take 15 days to get that fix. I asked them why u need so much of time and their answer was they have to get this fix from Mumbai. But as I was suppose to travell to Mumbai on next day I asked them about details of same location but they said we can't give you. As I was travelling to US in next 3 days I can't afford to give mobile for 15 days, I asked them to give me DOA letter to so that I can get it replaced from VS. But they denied to give as per policy. I told them severity of problem as I am not able to write single word in mail of SMS but they didn't agree.

I told them BB is well known business phone and if some director company is using BB then how can he afford to give his phone for 15 days and keep using standby some Nokia phone. But they didn't agree. I scratch their head for whole day but its useless.

Guys please do not buy BB in any case as you will suffer due to poor service. I have given my phone to my kid 3 years old to play and I bought iPhone just because of poor response from Service Center.

I just Hate BlackBerry and I will tell this to everyone whom I know so that they will not even think about BlackBerry.

Regards,
+[protected]