[Resolved]  Bluedart — Delivery appointment time not committed

I was expecting to receive my credit card through AWB # [protected]. After two failed attempts an appointment had been made for 3 to 6 pm delivery on 05/11/2009. I had also taken a day off so that the delivery was possible. When nothing came I called BLUEDART at 5.50pm and was told that premises were locked when delivery was attempted at 4.15pm.
When I tried to explain that I had also received one more courier from Bluedart with AWB # [protected], on the same day - how can my house be locked? they were not interested an hung up the phone.
My question - did you ask the delivery person whether he rang the door bell or did he see a shut door and leave (every apartment has a shut door for security). I am mentioning this because this was explanation I was given once earlier by BLUEDART when I asked that why no one pressed the bell. The customer service didn't have the patience to allow me to ask this question. SMS notifications and other high tech gimmicks wont have any effect when you can't get the basics right.
My credit card is on its way via Indian Postal Service.