Airtel Complaints & Reviews

I had recharged with amount Rs.333/- (Full Talktime) from airtel website "https://pay.airtel.com/PrepaidOnlineRecharge/mobileRecharge.jsp" on 29th May 2012. The recharge was not successful and i didn't receive the refund on my credit card till date (i.e 4th July 2012.). Airtel customer care provided me in incomplete details and misleaded me by telling me to go to customer center which also didn't help me. I then mailed to airtel nodal officer which contacted me on 18th June 2012 and asked me for my credit card statement till 16th June 2012 to be mailed at airtel.[protected]@in.airtel.com" and told that he will contact me in 2 - 3 days. Till date (i.e 4th July 2012.) I have not received any call from them and when i try to call back on the number (i.e [protected]) from which the nodal officer had called, nobody answers it.
I kindly request you to please solve my issue and help me. I have already gone through a lost of stress and mental agony. To top this all airtel starts any service without any confirmation and keeps deducting the balance when contacted customer care, they tell that I have only started the service using their wap services.
Mamta Vankar.

Hello Sir
My self Bijay Kumar Das.. My Number is [protected].. I have been
using this number sience September 2011 specially for Sms and Gprs Pack...
From last 3 Month I am complaining You for the same reason..
Whenever I am recharging with 149/ gprs pack i got the following reply sms from
you..
Part 1/2: Recharge
Successful on 17-06-
2012 at 11:10AM, MRP:
Rs 149.00, STax:
Rs16.39, TxID
[protected].Data
credited: 2GBDay +
2GBNight + 200MB
(facebook),...


Again I rechaged on 23d June and i got the same sms from..

Part 1/2: Recharge
Successful on 23-06-
2012 at 09:19AM, MRP:
Rs 149.00, STax: Rs16.39, TxID
[protected]
.Data credited: 2GBDay +
2GBNight + 200MB
(facebook)
I attach the screenshot the sms...


I recharged on 28th may again the same 149 pack i got the same sms fom you..

Part 1/2: Recharge
Successful on 28-06-
2012 at 06:38AM, MRP:
Rs 149.00, STax: Rs16.39, TxID
[protected]
.Data credited: 2GBDay +
2GBNight + 200MB
(facebook)

Every Time I Recharged i Got the same sms.. 2gb for night and 2gb for Day.. But i got every time only 1gb.. plzz check my poblem as soon as possible.. Is mahine 3rd time 149 ka rechaged kiya hun so sms k hisab se mujhe 3gb exta milna chahiye.. so plz give me 3gb as pe your sms... thank u

Bijay Kumar Das
[protected]
[protected]
[protected]

I have taken a new AIRTEL connection 5 months back. At the time of installation, AIRTEL person also installed a wi-fi modem and charged 1500/= for this. After 1 month, the wi-fi modem stopped working and when i made a complaint they installed a very old model of wi-fi modem. I made complaints many times to reimburse the amount but there is no effect. Moreover, AIRTEL again n again disconnect my connection due to which i face a lot of problems in my business. Now, i am looking forward the way to consumer court.

My Name is Dinesh- My Mobile Number is ([protected]) Airtel . I moved from Airtel Post Paid to Airtel Prepaid.

For this the Stupid Airtel Told me the submit my Address Proof and ID Proof in their Stupid Airtel Show Rooms. I went submitted first and my application got reject and immediately my line Incoming and Outgoing got disconnected. After that again i went and submitted all my documents Freshly. Now again Both Incoming and Outgoing got disconnected. When Call the Airtel Customer Care. They are least bother about my problem and they simply replaced . Please contact nearest Airtel Show Room. Now number is totally destroyed by Airtel. I am going to file a severe case on Airtel.

This is the worst network than any other network in this world. Airtel Never know what is the meaning of Customer Satisfaction or they will never maintain good relation with customers. A

Hi
I regret to inform you that my mbl no[protected] I using GPRS services like RS 98 plan Today 4:40pm suddenly stop gprs service then I call and talk with Mis Deepali patil she tell me after 4 hour gprs working I ask Her tell me reason because I want book my ticket she not give me any reason and say me continually ok.
I request you please tell me why not given me falt reason, why talking rudely why give me wrong information.
I chossed Airtel because its goods service good customercare I pay 1.2 paisa/sec Rather then 1 paisa/sec all service provider my family also use Airtel but now its look like today changed Airtel reputation
I think that type of employee become curse for company so I want take action regarding that issue.
Irshad Ahmed
998z399822

Hi,

I am a resident of South City 2, Gurgaon.

On 29th May, 2012, I filed a request for Broadband activation on my Airtel fixed line number (I had 2 numbers and i wanted to shut down one and get internet on the other number).

But after multiple assurances, follow-ups and days of harrassment, the broadband has still not been activated on my number.

The original service requests numbers are: 16769046 and 16885214. Everytime I make a call to the cust care< i get a new timeline. The docs have been collected and verified but no internet!!!

Dejected, I also asked for a connection closure but the connection has also not been closed. I am getting bills though!

I don't know how Airtel can treat its so-called PLATINUM customers like this...let alone normal customers. I have been with Airtel for the last 8 yrs now and this is what I get from them!!!

I hope somebody reads this and ppl make up their minds judiciously!!

The outgoing facility on my number, i.e., [protected] has been discontinued without information. Customer Care service also couldn't resolve the issue. Please look into the matter and resume the service ASAP.
Thank you.

Hi,

on 25th june 2012, at 2055 hrs, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

Regards,
Roy

To Aitel ,

Having Billing Caomplaint ,, For the Month of july of my 499 plan given .... [censored] information given during the plan and facing many times problem with broadband & Telephone ..And I Not suppose to Pay My Bill. For Any further talk call me on [protected].

So I Kindly request to disconnect my plan as soon as possible .


Regards,
Dishesh .
[protected].

This mail is in utter frustration after following up with your AirtelDTH customer care for last 14 days. I have upgraded my connection from SD to HD Recorder and even after multiple follow-up to get the new STB installed. Since then it's almost 15 days nothing is done.

1. I called up customer care.They said that they have logged complaint. No action after that
2. I called customer care again, they said complaint is being forwarded. Where I do not know. No action again
3. After that called up customer care several time and the response has always been that some one will contact within 30 minutes but no has ever contacted.
4. Sometimes have to have to hold calls to extreme of 40 minutes after that call gets disconnected.
5. Sometimes I get answers that they cannot transfer calls to seniors (other times they are forwarded)
6. Even seniors do not care to take up the responsibility of attending the customer.

a. I have paid the money through Credit Card through AVR System on 20th June, 2012.
b. After following up since 23rd June, 2012, on 25th June, 2012 after 6:30 pm. I was told my transition has failed.
d. After getting details from Bank it was none that it has failed as Airtel might have not acknowledged back.
e. Again have done transaction on same day that is on 25th June, 2012. And personally did verified it.
f. Got call form service team on 25th June, 2012, saying that my installation will be done on or before 27th June, 2012 before 12 pm (after that no one responded on every call they say they are sorry)

This is harming the reputation of company like Airtel as I know how important it is to make reputation of an company.

I think Rs 4990.00 has gone complete waste. In case you are listening to this post, I would expect some action.

AirtelDTH Customer ID ([protected])

Hi ,

I have purchased an Airtel 3G data card on 29/06/2012 and submitted my below proof for activation , Till today it was not activated, and the Response of the workers are very bad

no i have the instrument and nothing to do with that , i have wasted 1200 rupees

Purchased from = Jazz Telcom
Product = Airtel 3G Data Card
Sim No =[protected]
Proof Provided = Voter ID,PAN card, Aaadhar Card, Driving License

Till now nobody called from the office , Don't what Air tel wants me to do
Nobody from the customer care is responding for this

Please dont go with the Airtel 3G data card

Hi Sir,
This is SARATH .I am using a airtel sim number is:[protected]
My connection is disconnected and i am re submitting the proofs to airtel showroom at ameerpet
I am submitting the details 20 days ago , but still also my sim is in de-activ econdition
when im asking to the store they says with in 2 days it wil be activated

so plz help me

Thanks,

V.SARATH,
Ph no:[protected]

This issue dates back to mid-February of this year. I currently have an Airtel number - [protected] for my iphone on which voice and GPRS services are activated and I have been using this number for one and a half years now. In Feb, I had taken a new number for corporate blackberry services - [protected], for a blackberry that my company provided to me.
Your Airtel representative - Sanjay - had filled up the form for the new number, but even after a week, blackberry services did not get activated. After one week of follow up, I found out that customer care had activated an 'internet' only plan instead of the requested blackberry plan.
In trying to get this rectified, this is what happened - Customer care folks activated Blackberry plan on both my numbers from the same date!!!
So on one hand, Airtel started charging me for BB services on my iphone ([protected]) - I obviously cannot use BB services on an iphone. Till date, Airtel has charged me an extra amount of Rs 1885 for services that I did neither request for nor have used.
And on the other hand, I started following up for the second number- [protected], as I hadn't received even a single bill and suddenly the BB services were stopped in April. After multiple follow-ups, I found out that your data entry operator made a typo error and the incorrect email ID was updated. I did not even receive the first paper-bill. How am I supposed to pay the bill when the bill is not even sent or emailed to me???
I am no longer using the second number, as the services were suspended. I have made repeated calls and have sent multiple emails to Airtel to sort out this issue. I have spoken to at-least 7/8 supervisor level people at customer care, but no-one ever followed up. All of them told me that they would call me back with 48 hours with the resolution, but no-one did. The tickets have been closed in your system without providing any solution to me. Now, I am being harassed for outstanding payment on my second number.
Airtel has done nothing to help - The amount of 1885 on my first number has not been refunded. The email id for the second number has still not be updated. I still have not received any bills for the second number. And to close this second number, I am being harassed to pay the outstanding amount - which I will now till the earlier amount is refunded.

On thursday night ( 28th June 2012 ) i have raised a request to " Airtel DTH Customer Care " for de-installation of my dth connection ( old place in chennai ) and reinstall it on my new place in chennai. I clearly told that i am a professional guy and i work Monday to Friday and i will be in office and i will not be avialable in my home. I waited for engineer to come on saturday and sunday ( June 30 2012 and July 1 2012 ), but no one visited my home. So on sunday i personally went to my old home and de-installed my dth connection. Now customer guys ( airtel dth ) on monday without resolving my problem they closed my complaint. They are harassing me like anything.

Dear Sir,

I have paid the amount (Rs. 1199/-) by cash to an executive from Vertex Customer Solutions India Private Limited on 19-Jun-2012. He said the installation will be done with in 48 hours. But I have not got any call for the same. So I have called the execute to whom I have paid and asked for installation then he said he is working for Reliance DTH not for Airtel DTH.

I have complained many times by calling 12148 and send many mails to "Airtel.[protected]@vertexgroup.co.in " to resolve this issue.

Please help me out to refund my money.

Thanks & Regards,
Ram

MY Number is [protected]
i sent message to 1900 from airtel...2days before....as requseting for MNP...actually i wished to form airtel to docomo...becoz of heavy deductions and high call rates..
unfortunately one representative of airtel called me and asked y ur changing to other opertor...i replied him above the problms...thnhe said dnt wry sir...
from onwards u will be charge 1p/6sec to air/air and 1p/2sec to other...thn i agreed for his offer....and he said this offer will activated wthin 24 hrs........
bt till not yet.......
like this airtel did so many fake promises with me and my frnds.........they make agree customers by giving good offers...bt after cancelling my MNP Reqst...
the Offer is not Activated till NOW
MY Number is [protected]

Respected sir/Ma'M,

yesterday, on 1 july, 2012, evening, I had taken a top up 3g internet recharge of rs. 750 from airtel.

My airtel 3 g dongle number,which is victimized is [protected].

As I said it is a airtel 3g dongle which I am using for past 5 months, after I buy a top up recharge of rs. 750 for 4 gb download, I am getting only up to 10 - 80 kbps speed where as for last 4-5 months I was getting speeds up to 1 to 2.8 mbps. I was highly satisfied with airtel services, but now it is way below even 2g internet speeds.

Please solve the problem as soon as possible, as I am a web developer I am losing my business, please help.

Regards

vipul s. Bohra
jodhpur (raj.)

My name is Chetan and my airtel number [protected] was barred on 1st july 2012 at 12 am... I was not given any intimation about it.
When i called customer care and asked why it was barred, they did not seem to know anything about it
They also refused a refund or compensation.
I am disappointed by this unethical treatment by airtel and by their incompetence.
Hoping for quick resolution of this issue.

I can be reached at [protected]

this is the third time i am filing this complaint. i filed the complaint against the unnecessarily charges charged for zapak and big flix .i.e. RS 378-. we won't pay the bill till you send the correct bill without these charges put. these charges were charged in the bill resent by you. so kindly send another bill without these charges put as soon as possible. or else you can cut our airtel fixed landline and internet but we won't pay for these wrongly charges put in our bill. Our bill no. is[protected].

our airtel landline no. is 42334085




REGARDS
MR. MUKESH KEDIA
[protected]

During the month of April company provided free extra service for one month without any information to me. In the month of May 2012 I did not requested to the company to discontinue the said service, because I was not aware about that. When I received the bill for the month of May i was surprised to see that company has charged Rs.602/- for said service. I have not paid the said bill till date. I want to make the payment after resolution of the said extra charges which are forcibly added in the bill. You are requested to resolve my problem. I shall be highly thankful to you.

Harish Wadhwa
203/26 Jawahar Nagar Rohtak
Mobile No. [protected]