[Resolved]  BSNL — BSNL "The Worst customer services and support "

Hello Sir,

I have a land line no. [protected] and i m using bsnl broadband home plan on the same no. Acording to our broadband plan our bill comes near 700/month but the august bill is of 2400. I complain for the same to the local office but there is no person to handle such problem. And when i asked them where is SDO they told that SDO comes only once and twos in a month. Then i tried to make call on the no. behind the bill copy. There are 8 no. but no body picks the phone. When i tried all the 8 no. several times daily then after 4 days some one picks the phone and i explain the problem to him. He told me that according to your plan you can use 1.5 GB of data so plz confirm your data uses for august month on no. 1957. I m trying to make call on 1957 from last four days but no body picking the phone.
I want to tell you that in the month of August i used internet rarely. And also 1.5 GB data is very much sufficient for us. I m also using Reliance data card in which they provide 1 GB data and our monthly data uses never goes over 0.6 GB.
I also want to tell you that our broadband connection has been disabled on 25 aug, mistakely by some one BSNL worker. When i asked him why you disabled our broad band connection they told that we did mistakely and we will activate it in 24 hour. Daily they told "AAj jaror ker dege." and so..... after 15 days on 10 sep they activate the connection.
I found that BSNL exceutive does not want to talk with customer, they behave very rudely, they are not for help, they are only for salary, sleeping and gupsup in office, they never start with welcome like in Tata Indicom ,Reliance, Airtel etc. customer care. Also they suddenly closed the call without customer satisfaction.

So Plz resolve the issue as early as possible.


Thanks and Regards

Saurabh Jain

Street Kishore Kan Sardhana
Meerut U.P. India
250342

Phone [protected]