Follow us
Log in        Register
     
 

BSNL - Harashing BroadBand Service

 
17 Reviews
User
  Vijai P N Maurya
I have BSNL broadband connection with leased modem.

The BroadBand stops working any time. Modem shows link working but there is 100% packet loss which means that the problem is from exchange. It happens atleast twice a week. There are occasions when it resumes working after a day but most aften I have to make a complaint and it takes them a week to repair.

As far as complaint is concerned, I keep calling 24 Hour customer care but after telling for about two minutes that the call is in queue, the call drops. After trying for as many as 20 times, wasting an hour, if I am lucky, I will get to an executive. They log the complaint and tell me that the problem will be corrected in 7 working days, standard answer.

Most of the time it not possible to reach Customer Care and I have to call the exchange. However, the time taken to do the job is same. Exchange officer insists that lineman will visit my house. Probably he knows that this is the best way to postpone any action to Saturday as I can not be found between 10:00 AM and 5:00 PM at home.

And finally the problem gets resolved in its due course without lineman visiting my place just to reappear next week or a week after that.

I have tried to speak to escalation points mentioned on the reverse side of the bill but in 95% of trials, the phone is not answered. In 5% cases when the phone is answered, I get a reply that we will look into the matter. Nothing happens however.

I have been harashed like this for a year now. Does anybody have any idea how to handle these useless people? Is there any provision in the law to make this organization accountable for their hopeless service?

Regards
Vijai Maurya
Complaint comments 16 Comments     Updated:
Resolve this Complaint  

Comments

 
Same problem for me also:
i got bsnl broadband connection two days back and now i have the same problem like you.
Rajmohan,

I have BSNL broadband connection with leased modem.

The BroadBand stops working any time. Modem shows link working but there is 100% packet loss which means that the problem is from exchange. It happens atleast twice a week. There are occasions when it resumes working after a day but most aften I have to make a complaint and it takes them a week to repair.

As far as complaint is concerned, I keep calling 24 Hour customer care but after telling for about two minutes that the call is in queue, the call drops. After trying for as many as 20 times, wasting an hour, if I am lucky, I will get to an executive. They log the complaint and tell me that the problem will be corrected in 7 working days, standard answer.

Most of the time it not possible to reach Customer Care and I have to call the exchange. However, the time taken to do the job is same. Exchange officer insists that lineman will visit my house. Probably he knows that this is the best way to postpone any action to Saturday as I can not be found between 10:00 AM and 5:00 PM at home.

And finally the problem gets resolved in its due course without lineman visiting my place just to reappear next week or a week after that.

I have tried to speak to escalation points mentioned on the reverse side of the bill but in 95% of trials, the phone is not answered. In 5% cases when the phone is answered, I get a reply that we will look into the matter. Nothing happens however.

I have been harashed like this for a year now. Does anybody have any idea how to handle these useless people? Is there any provision in the law to make this organization accountable for their hopeless service?!
 
sir i use my portal id and password to know about my account usage but services are not as desiered ,and not giving information about my usage, it was written some error in services please solve id ,and when i enter my user id and password it say invalid please sort out
 
Hi Sir/Madam,
I had been using BSNL telephone since 2000 and we got the Broadband connection recently under Home 500c plan. My phone number is (044)-25540118. I returned the modem to the concern authority and submitted a covering letter to Madhavaram Exchange, Chennai as I got my own modem purchased and hence requested for refund on Security Deposit. I received my monthly bill amount for Rs.2, 237/- for the month of September 2008. I had few clarifications regarding my bill amount, since there was an excess amount charged. So I called (044)26618130 around 2.25PM on 23/08/208 thinking I would get my doubts clarified by BSNL personal. But my bad luck, one lady picked up the phone and never gave proper details regarding the bill amount. She was UNPROFFESSIONAL and VERY RUDE to me. Finally I decided that I am not going to get any help from her and eventually when asked for the name, she said her name was Soundari, Accounts Officer. She hung up the call before I could complete my conversation. I am really astonished by the service which I received from an Accounts Officer. It made me feel bad as this was a frustating experience which I never had through out my life time. I am not interested and have to think about continuing my relationship with BSNL Service.
I would like my September bill amount to be revised and send me the actual amount bill inorder to continue relationship with BSNL.

I would also like to escalate this matter to the higher officials. Awaiting yours reply on this.
 

Reappearance of noise in my telephone. - BSNL

Probably as a result of my complaint through this site last morning I found a noise-free telephone this morning. But before that I found that the facility of lodging complaint through 24002198 has been restored to my phone, and there also I lodged a complaint. At about 10-30 in the morning I informed you and expressed my regret for filing a complaint through 24002198 and gave you the docket No., requesting you to overlook it. at about 1-30 p.m. I got a telephone from your office and there I informed my telephone is ok. But now I find again that nasty sound has appeared and the facility for over-the-phone complaint withdrawn.
I am a senior citizen over 72 years and it is not possible for me to ask for restoration by visiting your office. Will you kindly restore the service and assure me a noise free service? My telephone No. is 24009411.
N
User
sanjeev  
 
Dear Friend.

kindly visit a website www.bsnlbroadband.s5.com for your broadband problems/queries etc.Things are discussed in detail with pictorial and video formats.

Be particular about your problem(Error/Error Number).

Regards to All
 
The BroadBand stops working any time. Modem shows link working but there is no intrenet connection i get which means that the problem is from exchange. It happens atleast twice a week. I have to make a complaint and it takes them a week or more to repair.

As far as complaint is concerned, I keep calling 24 Hour customer care but after telling for about two minutes that the call is in queue, the call drops. After trying for as many as 20 times, wasting an hour, if I am lucky, I will get to an executive. They log the complaint and tell me that the problem will be corrected in 7 working days, server down, repairing work, linebrokup standard answer.

And finally the problem gets resolved in its due course without lineman visiting my place just to reappear next week or a week after that.


Regards
J.J.MEHTA
A
User
Sara  
 
Poor Customer Service:

I am living in bangalore and shifted my house to HSR layout, sector 1. I planned to get a internet connection from BSNL. After pushing them lot, i got an connection.

But the broadband connection is not working anymore. I have contacted almost all the toll free number given at the back side of the telephone bills. They asked me to call all these numbers

1800-424-1600 (Broadband)
1500 -
1504 (technical Support)

1600-222-002

2572-2198
2572 1111
2572 6548(HsR Layout, sector 1)
2572 0001

Even after calling all those numbers, my issues is not resolved yet. Its almost more than a week now. I have no idea on how to escalate this issue. It is really very sad the our government organization are giving poor service to the people.

I had Airtel connection before, whenever the u raise a request, they have a policy to attend your request within 4 hours and they have done. But waiting for a week is too much in BSNL.

Regards,
Saran
 
sir,

I have been facing the same problems as mentioned above till today.

Yours,
Muzzammill f/o M Riaz Ahmed (044-25941112)
 
In general the complaints are genuine with regard to BSNL.
In such circumstances, it is advised to send your complaint to the following (Not that they are going to make wonders) but it gets registered at least and some action will come at least at CGM level:

cmdbsnl@bsnl.co.in (Attention: Shri Kuldeep Goyal)

cgm_chennai@bsnl.co.in (Attention: Shri A. Subramanian).

Customer complaints are not attended and rectified and they are erased. Public Grievance redressal system is only consoling authority for public.
 
Respected Sir,

Subject : Complaint against a POOR customer support from Front end (No : 044 26259191)

I'm raising this complaint with regards to the recent Phone call that I received from this No : 044 26259191 today (18/02/2010 4:39 PM). I'm not sure about the name of that person. Being in Customer care Front end he's talking so HARSH which I could not digest.

I requested for BSNL broadband connection through my mobile (9941411000). Yesterday i got a call where that person is so polite in talking with me and he said an agent will be sent to my home to discuss about the procedures.

But today I got a call from this guy I'm so irritated with the way of speech and the volgur slang that he used against me. I'm not sure "Is this a way to handle a valid customer.?"

I thing that this complaint will be actioned and you can also reach me @ 9941411000. Thanks Much.

Regards,
Mohanbabu.C
9941411000
A
User
pbr  
 
My Phone going dead every month is a regular process. In dec09 it was dead for 10 days, in Jan for 2 days, in Feb10 it is dead from past 8 days. I think BSNL guys have a tie up with private service providers. and might be getting some money for not giving good service. This way private companies can get more customers.
Since being a govt organisation they are not at all worried, there is no Hierarchy, even its there, every body shares the irresponsibility equally.
Whenever I visit for complaint they utter only one word 'Cable fault'. May be they can try to get into guiniess book of records for keeping the max no of complaints pending/unattended.
I dont have much hope from these guys, there system is fully currupt.
 
Yes.. I strongly agree. We paid Rs. 3000 as advance while booking a telephone line in Yr 2000. We recently cancelled it and was said by BSNL officials that the amount will be credited in next 3 months. But now they came back saying that only Rs.1000 will be refunded back, for the remaining amount there was no proof available with them, as it was very old connection.
And moreover, as mentioned by one of our friends their behaviour clearly depicts that they are not there for serving customer. Not fit to be a government servants.
A Mar 17, 2011 by
User
sud_hak  
 
Still There is no proper response from the BSNL, Please suggest how to esculate


---------- Forwarded message ----------
From: <gmcentral_chennai@bsnl.co.in>
Date: Tue, Mar 15, 2011 at 3:10 PM
Subject: Re: 3G Billing mismatch - no proper response - Please help!
To: Sudhakar Kamalakannan <sud.hak007@gmail.com>
Cc: gmnorth_chennai@bsnl.co.in, gmsouth_chennai@bsnl.co.in, gkalaivani@bsnl.co.in, gmwest_chennai@bsnl.co.in



Dear Customer,
As your complaint pertains to mobile services, your mail is being forwarded to GM-MS for taking further necessary action and in case of any problem in future you may contact :

PS to GM-MS : 24952629.
e-mail : gkalaivani@bsnl.co.in

Assuring you of our best attention at all times,

Sr.GM [ NW OPs - CENTRAL. ]

---- Sudhakar Kamalakannan <sud.hak007@gmail.com> wrote:
> Hi SirMadam,
>

> Thank you for your prompt reply,
>
> Hi Miss.Kalaivani
>
> Please help me out from this issue.
> 1) 3 months 2500 promotional plan as promised
> 2) unlimited 3g plan as promised
>
>
> Hope for your quick reply
>
>
> > Thanks and Regards,
> > Sudhakar.K
> > Hewlett-Packard
> > Phone Number (+91-9789064098 )
> > -------------------------------------------------------------------------
> > I have not failed. I've just found 10, 000 ways that won't work.
> > - Thomas Alva
> Edison
>
>
> On Thu, Mar 10, 2011 at 9:08 PM, <gmcentral_chennai@bsnl.co.in> wrote:
>
> > Dear Customer,
> > As your complaint pertains to mobile services, your mail is
> > being forwarded to GM-MS for taking further necessary action and in case of
> > any problem in future you may contact :
> >
> > PS to GM-MS : 24952629.
> > e-mail : gkalaivani@bsnl.co.in
> >
> > Assuring you of our best attention at all times,
> >
> > Sr.GM [ NW OPs - CENTRAL. ]
> >
> > ---- Sudhakar Kamalakannan <sud.hak007@gmail.com> wrote:
> > > Hi SirMadam
> > >
> > > Please help me, I got my 3g data connection from T-nagar branch under
> > > Promotional offer ( 3 months 2500 Rs- post paid plan) on 04-12-2010
> > > as per the plan I need to pay 2500 Rs every 3 months as fix amount for
> > the
> > > unlimited 3g data service, but when I got the bill for the last 2 months
> > the
> > > plan was different
> > > it was Monthly - 1359 unlimited 3g plan, and this month which is the 3rd
> > > month they are asking me to pay 1313 Rs, when I checked with the officer
> > > they are saying every connection taken under Promotional plan is changed,
> > > and also they are saying there is no unlimited plan in 3g.
> > >
> > > I am totoly lost hope on the BSNL service and there promises, Please
> > clear
> > > my issue and also help me to understand why customers are not properly
> > > communcated before the
> > > plan change and how it is applicable to the old customers.
> > >
> > > Please find the below details of my account
> > >
> > > Customer Name : Sudhakar Kamalakannan
> > > Account No : 507232556
> > > 3g data Mobile Number : 9445563734
> > > Contact number : 9789064098
> > >
> > > Address :
> > > No-24, Anna Nenaivu Nagar, Puzhal, Chennai -600066
> > >
> > >
> > >
> > > Still With Hope!
> > >
> > > --
> > > Thanks and Regards,
> > > Sudhakar.K
N Jul 9, 2012 by
User
sami_khan  
 
Hi,

I have a BSNL landline number 033-25709480. This number is dead since long. Registered a complaint. Without any action, I see the status of the of the complaint is closed.
Please look into the issue.

Thanks,
M S Khan
N Aug 18, 2012 by
User
Shiv Akshay  
 
This is to inform that i have been facing a terrible service with BSNL services. below are as follows.

I was promised a speed of 1Mbps until 15GB and there after 256kbps. however the max speed that i have experienced is 228.20 kbps even before utilizing 15GB. once in every week i had to raise a complaint. Today i had a terrible experience that i have recorded all the conversations of the customer service rep. i had continuously been disconnected, made fun of and no proper response. i am looking forward to file a complaint against BSNL for providing such a bad customer service. Finally i called up JTO number at 20111072 and that went to much more worst situation the person on the other end answered the call then after asking the query disconnected the line. when tried to reach again dosent picks the call.

When we are expected to pay the bills on time Why cant i expect a service from your End.. Note am expecting just a service and not exceptional service. This posted in all social media networks and in all forums, with the recordings of the BSNL customer care service to show how poorly the customer are treated. Expecting a reply asap.

Shiv G
Social Media and Blog Community
N Sep 1, 2012 by
User
krishwar  
 
Hi,

Even i had a very worst in my life experiance with BSNL services, People who is working in BSNL are senior citizen who dont know how to intract with customer or answer customer querry, these people are thinking that they own the world but they are good for nothing. I bought a new BSNL broadband connection 5 month ago, first 2 month it is working fine with out a problem, day by day it started to show BSNL quality.

Internet was slow, disconnect frequently, DNS issue, phone line has noise some time dead.

Customer service people always used to give false information, the docket number will close with out an update. The tech support guys dont know how to troubleshoot basic SOHO network issue (I am a enterprise Network Security Engineer) and speaking rubish about networking with me. Finally BSNL senior citizen came to my home to troubleshoot broadband issue and he is a bullshit guy dont know what is ethernet cable and dsl cable.

Still my issue is not resolved. kindly dont go for BSNL broadband, best Customer service is reliance and airtel. they will do logical troubleshooting in phone and come directly to home in an hour and resolve the issue.

Regards,
L

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good) No Rating
    code
    BSNL - Harashing BroadBand Service