[Resolved]  Carrier AC — Bad Customer Service

Carrier Durakool Star 1 T Split Air Conditioner — Delivered in Damaged condition and poor response from the Sales/Service Personnel

Hi,

I am a resident of Chennai and I have purchased a Duracool Star 1 Ton Air Conditioner from Ratna Cools Pvt Ltd, Chennai (Bill No. 2907) for this summer. I believed that both the product and the sellers are reputed and will not have any issue further for the after sales support. This is my second Carrier A/c (Previous one I got when I was staying in Mumbai). But unfortunately, the sales and service persons ruined my faith. Though the product is supplied & installed on time. But the installation personnel had found that remote is damaged and they did not update the installation forms properly, however, they have reported that the remote was delivered in damaged condition to the seller and the service persons. But the A/C is currently useless for me. Now when I contacted the service personal, they say it can happen in rare cases, however my loss is 100%. Though they are promising everything, they have not replaced the remote yet. According to them, it will take another 4 days. However, I need to be sufficiently compensated for this delay in servicing the equipment.

I am not expecting this behaviour from a reputed firm like carrier India. At least they should have replaced me in the next day of reporting the complaint. I had a better experience with Carrier in Mumbai and I got every support without even need for follow up.

Request you look in to the matter and concerned service centre and sales centre need to be sufficiently penalised, so that the reputation of the company is maintained.

Thanks,
Ramanathan N K
+[protected]

Carrier need to justify and compensate

Carrier AC durakool 1.0 ton — not working properly

c carrier ac duracool 1,0 ton ID 109003930209617710117 OD109003930309615710112 repeatedly getting off no cooling thanks

carrier/Estrella air conditioner — Motor of air conditioner not working

Company is delaying the repair of product from past one month & every time they take one excuse or another. We have all documents with us & looking forward for a quick repair because on 26/05/2011 our warranty period is ending.

bluestar/A.C. — DEFECTIVE UNIT

we had bought split a.c. 2 Ton vide invoice no. 864 dated 16.08.2007 from M/S A.G. engineering, B-60, Nehru ground, Faridabad.Since installation the a.c. has been functioning erractically & delivering very low cooling or no cooling. we are really harrased by the company for not providing good service at subsequent time interval.I have all the proof & history of the a.c. since installation. the complete history of the a.c. is given below right from purchase to till date.

BLUE STAR A.C. HISTORY (2 TON)

DATE DESCRIPTION
16.08.07 A.C. PURCHASE
APR.08 INSTALALTION
end APR.08 STOPPED COOLING
LOCAL DEALER CALLED FOR SERVICE
JUN.08 STOPPED COOLING
NO RESPONSE TO COMP. BY DEALER/COMPANY
JUL.08 STOPPED COOLING
11.08.08 LETTER TO DEALER FOR REPLACEMENT
MEANTIME A.C. GIVES LOW COOLING
18.03.09 COMP. LODGED (NO. 909638)
13.04.09 COMP. LODGED (NO. 909638)
14.04.09 COMP. ATTENDED (AIRCOOL)
16.04.09 STOPPED COOLING
17.04.09 LETTER TO BHASKAR PANDEY
end APR.09 COMP. ATTENDED
25.06.09 COMP. LODGED (NO. 22962)
25-26-29.06.09 MAIL CONTACTS TO COMPANY
02.07.09 COMP. ATTENDED (AIRCOOL)
27.03.10 SERVICE CALL TO AIRCOOL
03.04.10 SERVICE DONE (AIRCOOL)
10.04.09 STOPPED COOLING
11.04.09 COMP. LODGED TO AIRCOOL (NO RESPONSE)
17.04.10 COMP. LODGED ON COMPANY'S WEBSITE
19.04.10 COMP. LODGED TO COMPANY (NO. 99788)
TELEPHONACALLY CALL TO MR. RAZA/SATENDER NO. OF TIMES (NO RESPONSE TILL 26.04.10)
26.04.10 CALL TO CUSTOMER CARE (SURESH) PENDING
27.04.10 COMP. ATTENDED (COMPRESSOR DEFECTED)
28.04.10 TALK TO SATENDER & FAX THE COPY OF BILL
08.05.10 COMP. ATTENDED (COMPRESSOR CHANGED & REFILL THE GAS
10.05.10 LOW COOLING
14.05.10 COMP. LODGED (113071) & TALK TO SATENDER
17.06.10 COMP. LODGED ON MAIL (NO RESPONSE)
19.07.10 COMP. LODGED (146217)
26.07.10 COMP.LODGED (148845)
29.07.10 COMP. ATTENDED

BLUE STAR A.C. HISTORY (2 TON)
18.08.10 A.C. STOPS WORKING
20.09.10 COMP. LODGED (172351) NO RESPONSE
28.09.10 TALK TO CC & REMIND THEM ABT. COMPLAINT
11.10.10 AGAIN TALK TO CC & REMIND THEM ABT. COMPLAINT
THEY GIVEN COMPLAINT NO.181626 & PROMISED TO
TAKE IMMEDIATE ACTION NO RESPONSE
14.10.10 COMPLAINT ATTENDED & FOUND THAT BLOWER
IS DEMAGED & PROMISED TO REPLACE IT WITHIN WEEK
24.03.11 NO ACTION TAKEN & AGAIN COMP. LODGED FOR
BLOWER REPLACEMENT (NO.241316)
13.04.11 TALK TO CC & REMIND THEM ABT. COMPLAINT
FOLLOW UP COMP. NO. 252701 GIVEN & PROMISED TO
REPLACE BLOWER ASAP
14.04.11 TALK TO CC & REMIND THEM ABT. COMPLAINT
19.04.11 MR. PAWAN KAPOOR[protected] RS. 1700/-
FOR BLOWER & PROMISED TO SEND TECHNICIAN FOR REPLACEMENT
26.04.11 TALK AT[protected] TO REMIND THEM
STILL NO RESULT
05.05.11 still pending & no response

kindly do the needful.

ashwani badhwar (A.M. Production)
[protected]
c/o jindal rectifiers
plot no. 195, sec-24, faridabad

I purchased Carrier Durakool 1.5 Ton AC on 8th Aug 2010 from Croma store, Pacific Mall, Kaushambi. Last week (Sat. 30th Apr 2011) I requested for the assured free service. First of all, the croma guys do not pick up the phone. After dialling the number[protected] atleast 20-25 times one lady picked the phone. I requested for servicing the AC .. they gave me the service request no. DEL07305 and told that the service will be done within 3 days. Now today, its 7 days gone.. I am calling frm last 4 days, Croma guys are not picking up the phone.. and there is no response from carrier either. This type of service is really pathetic. Please let me know whom to escalate the issue where proper action can be taken against them.

Sachin Gupta
Indirapuram
GZB

Carrier - Egypt — Defected AC

Since i received my AC one month ago there was a defect in my AC and after serveral visit from maintenace the Customer satisfaction officer informed me that they will change only the defect part which i don't accept because i don't trust the product and i want to change it , in addition of the very unrespectable behavior from the officer in charge ,
My name Rose Farouk Noaman

E-mail rose.[protected]@gmail.com

Please i need your support , becuse no one can accept to keep such AC after the repeated incident

AC carrier — Defected AC since day one

Since the day one i bought AC there is a defected on the sound after one month of several trials with the company to change the AC they chage it with onther one worth than the first one since i use it , please help to change it urgent
Because in Egypt they provide us a very bad service , pease help me urgent

I need to co contact you I need some one from carrier international to help me and to take a action with carrier Egypt because as per Egyptian culture believe me they will not solve my problem unless an escalation from carrier international help me please urgent I want to solve this problem once and forever

carrier — A.C

Ref: Our complaint/request No.MUM 2075

I have purchased 1t.R carrier split AC from DEW POINT, Dombivli ON 02/05/10.

As per term there are 3 free services, but till today
we availed only one service.

We are again and again contact DEW Point & Carrier
they are again and again assuring us that they will
send the Engineer, but no action is taken.

Kindly look into the matter and do the needful
as early as possible.

I have purchased the Carrier 1 tonne AC over LG or Samsung or Bluestar with a view that Carrier is the best. I purchased the product on 25June 2010 and to my utmost surprise, after 2 months of operation ( july august of 2010) the AC is dead. DEAD.

People from carrier said that the Motor is dead, what the HELL !! Just 2 months in service and the motor is dead. I am gonna make sure that nobody, I mean nobody who knows me buy a CARRIR AC, and will make sure who even does not know me makes the same mistake. I am a blogger by profession and I am gonna blog hard against Carrier.

Thankyou very much for this product.

simran.[protected]@kayako.com

Thank god I got rid of Carrier

Good bye

Carrier after sales service is very poor. I m also a victim of purchasing Carrier AC.

Carrier / Window AC — Non cooling complaint not yet rectified

Dear Sir,

I have lodged a complaint no. GHZ709 dated 29.07.11 to call centre of Carrier but complaint has not been resolved till date. Following is the detail of mail and reminders sent to Carrier company but nothing has been done till date . Requesting you to take necessary action and suitable claim for harrassment due to peak summers.

Thanks
Praveen Kumar Jain
177-B, Shipra Sun City,
Indrapuram, Ghaziabad UP
[protected]

Subject: Fw: Reminder - 3 : Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue payment
From: "Praveen Kumar Jain"<[protected]@rediffmail.com> Wed, 17 Aug 2011 13:55:55
To: "custmersupport.[protected]@carrier.utc.com"<custmersupport.[protected]@carri...⇄
Show full Headers | View blocked images in this message

No action so far. I have no choice but to move consumer court for suitable action & claim

Thanks & Regards
Praveen K. Jain
[protected]


From: "Praveen Kumar Jain"<[protected]@rediffmail.com>
Sent: Thu, 11 Aug 2011 16:45:52
To: "customersupport.[protected]@carrier.utc.com"<customersupport.[protected]@car...⇄
Subject: Fw: Reminder - 2 : Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue payment
Reminder -2

Not yet received any response yet neither from carrier nor your authorised service centre.

I am very disappointed with the very poor service level / support against carrier customer support/support. Is there any penalty on the part of carrier or service centre against causing abnormal delay in rectifying problem.

Thanks
Praveen K. Jain
[protected]



From: "Praveen Kumar Jain"<[protected]@rediffmail.com>
Sent: Tue, 09 Aug 2011 17:03:16
To: "customersupport.[protected]@carrier.utc.com"<customersupport.[protected]@car...⇄
Subject: Reminder - I : Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue payment
Reminder -1

Not received any response yet neither from carrier nor your authorised service centre.

Thanks
Praveen K. Jain
[protected]


From: "Praveen Kumar Jain"<[protected]@rediffmail.com>
Sent: Fri, 05 Aug 2011 15:57:08
To: "customersupport.[protected]@carrier.utc.com"<customersupport.[protected]@car...⇄
Subject: Non attending of complaint no. GHZ 709 dated 29.07.11 even after collecting undue payment
Dear Sir,

I have booked a complaint/Request no. GHZ 709 dated 29.07.11 for not cooling of air-conditioner. In complaint, I mentioned that the compressor was changed appx 2 months back( within the warranty period) and at that time we were told that if there is any problem within 3 months of change of compressor, no charges of any kind will be payable by the customer. However, again the problem came regarding cooling in AC in just with 2 months ( appx.) of change of new compressor.

The person from Service centre namely M/s High cool at sector 66 noida visited on 01.08.11(4th day of complaint) and told that there is no gas as the same may be leaked due to improper work done at the time of change of compressor. The person demanded and took Rs. 500/- as he told that they will not come again for gas filling in case payment is not made. ( Please note that we had paid appx Rs. 3000/- to 3500/- at the time of change of compressor on account of Gas filling and other charges etc.).

However, since 01.08.11 no person visited our place to take care of the problem. The Service centre incharge ( Mr. Aslam) initially told that person will reach your place to resolve problem and then stopped picking our call. We then rang several times at carrier service centre on 03.08.11 and 04.08.11 ( Mr. Deepak, Mr. Hardeep and others) at[protected] but after keeping hold us for hours either the phone disconnected or we were told that
1) that our complaint sent for Escalation
2) we are not able to contact branch office
3) we are not able contact service centre at the no. given by me ( [protected], [protected], [protected], [protected])

We hereby request you to please necessary action with regard to rectification of our problem at the earliest and take necessary action against the concerned service centre for his continuous harrasment in these kind of summers including return o[censored]ndue charges collected by them, if any.

Hope you will understand the concern of your valued customer and do the needful at the earliest.



Thanks & Regards
Praveen K. Jain
177-B, Shipra Sun City,
Indrapuram Ghaziabad UP
[protected]

Dear sir I had purchased a carrier Durakool 1.5 tonneAC from Pinky radios, sector 35, Chandigarh dated 24 July 2011.after 2.5 months my ac fan motor stop working and i have complaint the same in costumer service center[protected], [protected]).they once send the person to check the same and he plug off my fan motor and told me that he replace the motor in next day morning after 4 day day when no response has been come from there side (From Mr.PAWAN ([protected])).Then i talked to there Sr Executive on no [protected].he also not give me any response every time when i m calling to him 80 % they have either not picked up or cut my ph and when they picked they make some excuses.i have even sms them 3 times(on [protected]) but no response come from there end.

If such will be the bad service provide by ur customer care then who will believe in carrier company for future.it is clear that ur chandigarh customer care service center making fool of there customers.

i do not Know to whom to escalate the complain.plz help me

Regards

Gaurav Walia
Flat No-88, Sector-11
Panchkula
[protected]

Carrier Split Air Conditioner — No Service, No Support, No Reply

I have bought two Split Air Conditioners for my factory from Carrier. One is 2 Ton 4 star and another is 1 ton 5 star rated. I have bought from this company because i don't want any service related problems in future. But I was wrong.

Both the ACs have stopped working within 6 months (not cooling, making ice on the grills & noising).
Then I have called the service centre of Carrier as they are giving So Called one year Free service. I have booked a complain on 15/09/11 and they told me then service will be done within 48 hours (with confidence). And nobody come for service even after 72 hours. so i called again on 19/09/11 and gave my service ID number. So, again they gave me time for 48 hours which i don't like and send an email to customer care of carrier. But I am so much disappointed that till now, on 25/09/11, i have not received their reply. Mean while contacted customer care on 21st and 23rd but they are trained to give time of 48 hours on each and every call. even today on 25/09/11 i called and they again gave me 48 hours. So, this is a height of carelessness. So, i write an email again to customer care with the hope that nobody will reply but atleast they should know that someone is not happy with their service things.

Now, i am going to pay huge money for paid service from some professional and understand that it was my huge mistake to keep trust on this so called prominent company and bought two ACs by paying 75k.

I will definitely not give reference of this company to my business group.

Amit Govindia - Partner
Vishwakala Machine Tools
Rajkot - Gujarat
[protected]

I am Surendra Gupte stated at Badlapur Thane District a carrier AC customer from last two years, frankly speaking the product are excellent but after sales service is very poor.last three days because with in warrent period we had gettig only one service, & now its not working what I do now, I am trying to contact you people by phone or mail but could not reach you.Request you if you read my earlier mail & resolved my grevences today only.

I purchased window A.C. from company authorised dealer M/s Madhu Electronics, Sanjay Complex, Gwalior. After purchase I lodged the complain that A.C. is taking much time in cooling the room. They did not respond the request and told me that after 3 service you will get desired cooling till that time pl.wait. Next year when summer season began I lodged complaint that even after completion of 3 services the A.C. is not cooling the room. Howerver, at last they send a technician he checked the A.C. and told me that we will re-fill the gas in compressor therefore we will carry your unit to our service centre. I had no option but to agree with them. on 13/05/2011 they re-install the A.C.at my house and charged Rs.2200/- on account of Gas filling and service charges. I paid them. Today i.e. on 06/04/2012 when I start the A.C. the compressor of A.C.was not working and due to which there was no cooling .I immediately rush to the shop of the dealer and narrated the incidence. They shown no interest but advised me to book complaint with their service centre. I did so now the people of service centre telling me that we will take at least 5 days to make visit and than will find out the reason why compressor of A.C. is triping. What a fun it is hot summer season has began and they are behaving in a very casual manner. They are not worrying about the customer problem. My compressor is still under warranty period, if it is not working you please replace it, they, therefore not showing any interest at this moment. Pl.resolve the issue. M.K.SANGHI, GWALIOR

i purchased carrier spilt AC on dated 28.05.2011 from pinkey radios sector 35, chandigarh. 1st service given but when i call them for 2nd service abot 1 month passed and daily i call them but responce every time they told me it will be done today. But yet today is not come. I also contaced couster care he claim that your problem will be resolve with in 48 hr. but after 48 hr. no responce. I do mistake to purchase carrier AC. I requeted to our collouges not to purchase carrier AC due to poor (worst) service and respnce.

carrier ac durakool — horrible after sales service

Hi
This is to report the pathetic after sales service of Carrier AC. This is the third time my ac is giving trouble. Every time i called up their service centre but they cared a damn. This time also there is no difference in their behaviour. I called up at-least 50 times but every time only make a promise of a call back which never happened and no technician had visited the complaint site. Now I have left with no other choice then going to the local technician......
I registered my complaint on 1st June 2012 and they were supposed to solve it within 48 hrs?????????

regards
G.K Arora

Carrier AC — service

I Purchased carrier ac on december 2011, i have requested for the service almost 50 times over call, still they din service my new AC. The name carrier is becoming worse . call centers are not giving proper response to customers.