Dell India Pvt. Ltd, Sriperumbudur, Tamil Nadu — Customer care
I'm Ms. Rita Zomuanpuii from Aizawl, Mizoram, India. I had purchased Dell Inspiron 1525 Notebook on the 25th, August, 2008 under Mr. Girish Krishnan, Inside Sales Account Manager.
"Dell India Pvt. Ltd.
M-4, SIPCOT Industrial Park
Kancheepuram Dist., Tamil Nadu - 602106, India
Phone : 1800-4258046 Fax : 080-25068300
My Order Number: 0169115 and Customer Number is: 480728
As the product cannot be delivered, I contacted Dell Customer Care several times. Finally Ms. T. Manasa had informed me to get a road permit from Tamil Nadu to Mizoram. I had sent it to her address in Bangalore. She informed me that she would send it to Chennai as soon as she gets the waybill.
As Ms. T Manasa, a personnel from Dell customer care Bangalore, had suggested, I had taken the waybill (road permit from Sriperumbudur, Tamil Nadu to Mizoram) from the Government of Mizoram on the 17th. 08. 2008, had sent it to her on the 18th. sept. 2008.
I had checked the tracking details in blue dart regarding this Item. The page had the following:
Waybill No : 60059069151
Pickup Date : 18 September 2008
From Aizawl To Bangalore
Status : SHIPMENT DELIVERED
Date of Delivery : 20 September 2008
Time of Delivery : 11:45
Recipient : Ravi Sl
I had tried to contact her (Miss T Manasa) since 22nd Sept.08 till date.
I HAD LEFT MY CONTACT NUMBER TO SEVERAL PERSONNEL I COULD CATCH HOLD OF THROUGH DELL CUSTOMER CARE, TILL DATE I HAVE NEVER BEEN CONTACTED.
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+91 80 2506 XXXX
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
Dell service centre GOA - Not addressing the issue with the mother board - under warranty and incompetent service engr
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