Comments
We are a Dish TV customer since 1st March 2006 and had purchased Dish TV from Trilok Enterprises, Mulund (East) from Mr. Vijay. Our VC number is [protected].
Till November 2006 the transmission was OK except sometimes during the rainy season. We have several times intimated this problem to Dish TV service centre. But no action was taken by them so far After this we had very bad transmission with only few channels available in spite of paying the money for entire package till now. The last E-mail sent to Dish TV service centre at Noida was on 13 October 2008. The reply E-mail dated 23 September 2008 was that waiver will be give after completing the problem.
After reply from service and subsequent intimation to service franchise “ICON TECHNOLOGY” at Bhandup, Mumbai; the Service Engineer has attended our complaint. After the diagnosis, as per his wisdom, first he told us that the LNB needs to be replaced for good transmission. The charge estimated for the same was Rs 170/- (Service charges) + Rs 270/- (Cost of LNB) which amounted to Rs 440/- . We agreed hoping that the problem would be solved.
However after changing the LNB, There was not much change in the quality of transmission. “Signal Not Found” message was coming for many of the channels. For this, he further suggested to change the Dish because it was rusted. However Dish TV marketing brochure says that the dish is rust-free. This point should be noted.
But even then we agreed to go for the replacement of the dish for an additional charge of Rs 480/- + installation charges Rs. 225/-. Even this was agreed by us with the hope of improvement in transmission. But even after changing the Dish along with LNB, there was no improvement at all. Service Engineer further suggested that entire wiring from the dish up till our set top box needs to be changed and charges for that came to Rs 384/-(32 meters at the cost of Rs 12 per meter). We even agreed to this with a last hope of improvement in quality of transmission. With all these modifications the total cost has escalated to Rs 1359/-
On 22nd October 2008, with all these modifications, the transmission had definitely improved. But the very next day, i.e., on 23rd October 2008, when we switched on the TV, we could see only a blue screen on TV. We immediately informed the Service Center. The Service Engineer has attended to the problem and said that there is a problem with the set top box and he has taken it for repairing and informed that after 6 days it will be brought back to my residence only after we pay for the repair charges. We feel that the set top box has gave problem because the service engineer has taken several time this Set Top Box to roof top on 6th floor for signal tracking exercise. I don’t agree that voltage fluctuation could be the reason as I am using a voltage stabilizer. We are not to be held responsible for this as we have taken all necessary and proper care of the maintenance of the set top box. Also in spite of request for a stand by set top box, the service centre had not provided a standby Set Top Box the duration in which the faulty set top box was taken for repair(6 days).
All these replacement and wiring have brought the cost to such an extent that with this cost we could have gone for a new connection from either TATA Sky/BIG TV/AIRTEL along with 12 months free transmission.
The Dish TV management with reference to their mail dated 23 September 2008, promised to give waiver of subscription for the duration of the transmission problem (loss transmission of 50% Channels we have suffered from November 2006 till this date).
My complaint against Dish TV Company is:
1. My renewal of subscription with Dish TV is ending on[protected], where as the transmission from Dish TV was totally cutoff since[protected]. The dish TV should refund the last quarterly subscription paid to them (Rs.786/-).
2. Dish TV should refund the amount paid to the service centre Rs.1359/- towards improvement in quality of transmission, which they have failed.
Till November 2006 the transmission was OK except sometimes during the rainy season. We have several times intimated this problem to Dish TV service centre. But no action was taken by them so far After this we had very bad transmission with only few channels available in spite of paying the money for entire package till now. The last E-mail sent to Dish TV service centre at Noida was on 13 October 2008. The reply E-mail dated 23 September 2008 was that waiver will be give after completing the problem.
After reply from service and subsequent intimation to service franchise “ICON TECHNOLOGY” at Bhandup, Mumbai; the Service Engineer has attended our complaint. After the diagnosis, as per his wisdom, first he told us that the LNB needs to be replaced for good transmission. The charge estimated for the same was Rs 170/- (Service charges) + Rs 270/- (Cost of LNB) which amounted to Rs 440/- . We agreed hoping that the problem would be solved.
However after changing the LNB, There was not much change in the quality of transmission. “Signal Not Found” message was coming for many of the channels. For this, he further suggested to change the Dish because it was rusted. However Dish TV marketing brochure says that the dish is rust-free. This point should be noted.
But even then we agreed to go for the replacement of the dish for an additional charge of Rs 480/- + installation charges Rs. 225/-. Even this was agreed by us with the hope of improvement in transmission. But even after changing the Dish along with LNB, there was no improvement at all. Service Engineer further suggested that entire wiring from the dish up till our set top box needs to be changed and charges for that came to Rs 384/-(32 meters at the cost of Rs 12 per meter). We even agreed to this with a last hope of improvement in quality of transmission. With all these modifications the total cost has escalated to Rs 1359/-
On 22nd October 2008, with all these modifications, the transmission had definitely improved. But the very next day, i.e., on 23rd October 2008, when we switched on the TV, we could see only a blue screen on TV. We immediately informed the Service Center. The Service Engineer has attended to the problem and said that there is a problem with the set top box and he has taken it for repairing and informed that after 6 days it will be brought back to my residence only after we pay for the repair charges. We feel that the set top box has gave problem because the service engineer has taken several time this Set Top Box to roof top on 6th floor for signal tracking exercise. I don’t agree that voltage fluctuation could be the reason as I am using a voltage stabilizer. We are not to be held responsible for this as we have taken all necessary and proper care of the maintenance of the set top box. Also in spite of request for a stand by set top box, the service centre had not provided a standby Set Top Box the duration in which the faulty set top box was taken for repair(6 days).
All these replacement and wiring have brought the cost to such an extent that with this cost we could have gone for a new connection from either TATA Sky/BIG TV/AIRTEL along with 12 months free transmission.
The Dish TV management with reference to their mail dated 23 September 2008, promised to give waiver of subscription for the duration of the transmission problem (loss transmission of 50% Channels we have suffered from November 2006 till this date).
My complaint against Dish TV Company is:
1. My renewal of subscription with Dish TV is ending on[protected], where as the transmission from Dish TV was totally cutoff since[protected]. The dish TV should refund the last quarterly subscription paid to them (Rs.786/-).
2. Dish TV should refund the amount paid to the service centre Rs.1359/- towards improvement in quality of transmission, which they have failed.
Dear DISH TV,
On 7th June I recharge my DIS TV through SMS to 57575.
I put my VC No-[protected] in place of VC No-[protected].
Massage receive against this SMS is : Transaction Success fully done for order[protected], PMGW[protected], S[protected].
While channel not appear in my TV then I correct MY VC no and re send the SMS then massage receive against this –you have enterd invalide account no or password.
I contact in customer care but they cant abele to resolve the problem.
I contact to my nearest DIS TV dealer they show me that value of card is used and I cant do any thing.
Kindly resolve my problem.
Card Detail : ITZ DISHTV [protected][protected]
Regds
Akhilesh Singh
[protected]
On 7th June I recharge my DIS TV through SMS to 57575.
I put my VC No-[protected] in place of VC No-[protected].
Massage receive against this SMS is : Transaction Success fully done for order[protected], PMGW[protected], S[protected].
While channel not appear in my TV then I correct MY VC no and re send the SMS then massage receive against this –you have enterd invalide account no or password.
I contact in customer care but they cant abele to resolve the problem.
I contact to my nearest DIS TV dealer they show me that value of card is used and I cant do any thing.
Kindly resolve my problem.
Card Detail : ITZ DISHTV [protected][protected]
Regds
Akhilesh Singh
[protected]
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It seems i have taken a horrible wrong decision in buying DishTv..
I have two Problems...
1. I had purchased this around three years back, at that time i was told if i stop paying my subscription i will not receive pay channels & will get free to air channels & whenever in future i wish to restart i would have to pay Rs.100 as re starting fees, after a year i stopped paying but at the time of restarting they showed me an outstanding balance of Rs.470, when i enquired about it they told that we had downgraded your package for three months and charged for that ( not by my permission) ...I was befooled at that time ...i decided to pay that sum & get rid of that & restarted my dish again by paying Rs.262. ( in addition with outstanding Rs.470 Total Rs.732).
2. It started & worked alright (if i leave the problems of channels, increase of pricesetc.) but this month when i paid my subscription on time they showed me an outstanding balance again of Rs. 6 Now that is intolerable. when i mailed them for this they said that this is their COMPANY POLICY TO CHARGE ON A DAY BY DAY BASIS . I COMPLETELY DONT'T KNOW WHAT THEY WANT...
I WARN DISHTV THAT CLEAR THAT AMOUNT OF Rs. 6 OR I WILL HAVE TO SURRENDER MY DISHTV.PLEASE TAKE URGENT ATTENTION TOWARDS IT...
I WILL KEEP NO STONE UNTURNED IN SPEAKING ILL OF DISHTV OVER INTERNET ...(It is not just a warning keep that in mind)
I WANT URGENT ACTIONS>>>>>>>>>>>>>>>>>>&...⇄