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ELECTROLUX KELVINATOR Complaints & Reviews - Repair/Replacement of Refrigerator |
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ELECTROLUX KELVINATOR |
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Subrata Kumar Mukhopadhyay  Send email on Mar 28, 2008 |
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Repair/Replacement of Refrigerator
March 18, 2008
The Vice President (Marketing)
M/s. ELECTROLUX KELVINATOR LTD
Global Business Park, 3rd Floor,
Mehrauli - Gurgaon Road,
Gurgaon - 122 002 (Haryana)
Fax : 0124-2803297/98
M O S T U R G E N T
Sub : Repair/Replacement of Refrigerator
Electrolux Make Model No.285 ERP Double Door
Dear Sir,
This is to draw your kind attention that I had purchased a Refrigerator of Electrolux make (Model No.285 ERP) on 8th April’06 from Great Eastern Appliances Pvt Ltd, 102, D.H. Road, Behala, Kolkata-700 034 and since then this machine has been giving trouble like, improper cooling, insulation problem, fan problem etc. and the servicing has been done by M/s. Millennium Service Centre (Authorized Service Centre of Electrolux Kelvinator), 17, Roy Bahadur Road, Kolkata-700 034.
Recently, the machine has been given to M/s. Millennium on 5th March’08 since the machine was not exhibiting proper cooling. Specially, the lower half was not at all functioning properly and as a result water was coming out from machine all the times. Since then, I have contacted so many times to your officials like Mr. Amlan Ghosh (98300 62450), Mr. Mallick (93325 05335) & Mr. Niraj (98833 82700) and nobody has given satisfactory reply.
They have confessed that they cannot rectify the cooling arrangement from inside rather they proposed to install a condenser outside which is totally non-conventional and the said proposal was rejected by undersigned.
Meanwhile, I have been offered a proposal for replacement of ‘New Freeze’ by paying some extra money after deducting the depreciation amount (two years) from the purchase price of Rs.15, 000/- (April’06). I am not ready to pay the balance amount even as the machine is a defective one from the day. So, kindly intervene and give your valuable advice immediately to your Kolkata office. Moreover, I am in terrible situation as my daughter is appearing to ICSE Exam and I am passing on the Summer days without refrigerator.
Look forward to receiving your valuable reply at the earliest.
Regards,
S K Mukhopadhyay
(Mob.99030 99849)
E-mail : sk_mukhopadhyay2007@rediffmail.com
c.c. : Mr. M. K. Das, Head-Mktg. (Kolkata)
ELECTROLUX KELVINATOR LTD
15, Remount Road, Kolkata-700 027 – Fax : 2448-2065
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| its the way electrolux treat us in this country |
| I am authorised dealer of Kelvinator in kanpur named Jeet Electronics since the company relaunched itself again in 2005. But due to the service problem created by the service franchisee now i am unable to sell the product. The franchisee does not attened the complaint in time and his staff dose not satissfy the customers. |
Dear Sir,
My Refrigerator has not working properly. kindly send a official at my following address :
256, Ground Floor, Shakti Khand-IV, Indirapuram, Ghaziabad 201012.
Thanx
Deepak Sharma |
Sub : Repair/Replacement of Refrigerator
Electrolux Make Model No.285 ERP Double Door
Dear Sir,
This is to draw your kind attention that I had purchased a Refrigerator of kelvinator make (Model No.kf 260) on15th Nov’07 from Umiya Electronics, 856, Vishwakaema Shoping Center, Sector-21, Gandhinagar (Gujarat).and since then this machine has been giving trouble like, improper cooling, insulation problem, fan problem etc. Recently, the machine has been given to M/s. V> R. Traders the authorized Servic Center Plot No.- 755-B Nr. Ch-6 Corner, Sector-21, Gandhinagar (Gujarat) on 29thMay’08 since the machine was not exhibiting proper cooling and they have not repaired and delivered back to us till today. Mr. Vijay Parekh very roughly Respond us that the Machine could be damaged on date of purchage too. Dear Sir we have bought your Refridgretor after considering your market reputation. We could not understand, the Kelvinator appliances india Ltd. sales such kind of third quality of machines, which could be damage on purchase or within six month. We have never expected such kind of answer from your authorezed service center. We think such kind of nonsence answers could affect your reputation. Now we wish to replace the refridgerator. So, kindly intervene and give your valuable advice immediately to your Kolkata office. Moreover, I am in terrible situation as I have to suffer on the Summer days without refrigerator. |
Sub : Repair/Replacement of Refrigerator
kelvinator Make Model No. KF 260 Double Door
Dear Sir,
This is to draw your kind attention that I had purchased a Refrigerator of kelvinator make (Model No.kf 260) on15th Nov’07 from Umiya Electronics, 856, Vishwakaema Shoping Center, Sector-21, Gandhinagar (Gujarat).and since then this machine has been giving trouble like, improper cooling, insulation problem, fan problem etc. Recently, the machine has been given to M/s. V> R. Traders the authorized Servic Center Plot No.- 755-B Nr. Ch-6 Corner, Sector-21, Gandhinagar (Gujarat) on 29thMay’08 since the machine was not exhibiting proper cooling and they have not repaired and delivered back to us till today. Mr. Vijay Parekh very roughly Respond us that the Machine could be damaged on date of purchage too. Dear Sir we have bought your Refridgretor after considering your market reputation. We could not understand, the Kelvinator appliances india Ltd. sales such kind of third quality of machines, which could be damage on purchase or within six month. We have never expected such kind of answer from your authorezed service center. We think such kind of nonsence answers could affect your reputation. Now we wish to replace the refridgerator. So, kindly intervene and give your valuable advice immediately to your Kolkata office. Moreover, I am in terrible situation as I have to suffer on the Summer days without refrigerator.
Regards,
(Mihir Panchal) |
Dear Sir,
I am facing a problem with my Electrolux Refrigerator Model No ER60PC. Please send your representative at the earliest at the address mentioned below:
3, Wood Street
Govind Mahal
4th Floor
Flat-6
Kolkata-700016
Landmark: Near Lifeline Nursing Home behind Vardaan Market |
Dear sir,
I bought the Kelvinator 185L Fridge from Rubycon Electronics Dealer of Kelvinator at Rajkot on 26th May 2007. with in six i had complain for the the Noice and wibration of fridge. The person came and said your usage is less so that it is happened. but now there is no cooling in the fridge and i said to service provider he said Gas is over and now you have to fill up gas and it cost around 900 rs.
My concern:
Is it the Product of Kelvinator I was using before 5 year. I was fully satisfied at that time but now i am not satisfied atall because with in year i have to faced this type of problem.
Please solve this problem as earlier possible.
Regards,
Bharat Prajapati.
Hetal - Riddhi siddhi society,
Raiya road,
Rajkot.
M- 09825310954. |
Hello Sir
My AC remote is not working. kindly send a official at my following address :
RZ-25, Baba Haridas Enclave,
JHARODA KALAN, NEW DELHI-110072
On main road in front of sen. sec. school.
Phone # 25315476 |
Dear Sir/Mam,
Pl be informed that our fridge is not working properly . so pl send your representative at the below mentioned address :
Morepen Labs Ltd
(Basement ) S-49, okhla phase-2,
New Delhi - 20
ph no. 26383384
concern person- saurabh, cell no. 9891717964
regards, |
sir,
Freexe Model: Electrolux, 270 lts, (FF PREMIUM-FR), Double door.
Sr. No.: 71900655.
Date of purchase: 1/12/2007.
Suppllier Name & Add.: PATEL SALES AND SERVICE, SEC-21, GANDHINAGAR.
Invoice No. 07/08/S-42.
In this piece of freeze, this is our fourth complaint to the dealer and first to you.
From the first day of the purchase, all vegitables which are kept in the freeze are found wet next day with its loose position. We complaint about the same to the dealer but he replied that it is neutral which i think is not proper answer.
After almost three months, freeze was making tremendous noice and in this regards it was told to us by the service man that bio-meter was problematic. After our third complaint, he replaced the same.
But from yesterday the in the lower portion of the freeze, cooling does'nt work. We complaint the dealer about the same and he responded after almost a day in this morning. As per the service man the piece need to sent to them and they need to rectify the problem at their place.
I would like to ask you that with the company like electrolux, is it porper that the newly purchased thing create problem within 3 months and even after fourth visits of technician, the problem can't rectify?
Pls. do needful urgently in the matter.
Thanks.
N. R. Patel
09725018505. |
Dear Sir,
My Electrolux Refrigerator has not working properly. kindly send a official at my following address :
A-331/67 Rajgarh colony, street no-7, Near sccoter market, delhi-110031.
Thanks & Regards
Vikram Vohra |
Dear Sir,
Pl be informed that our Electrolux fridge is not working properly . so pl send your representative at the below mentioned address :-
A-331/67 Rajgarh colony, street no-7, Near sccoter market, delhi-110031.ph no. 22416663
concern person- Vikram, cell no-9818473348
Thanks & Regards
Vikram Vohra |
Sub: Please reimburse for compressor replacement in guarantee period
Dear Customer Care Officer,
We purchased a Kelvinator (300 lt) model 458 FF on 23/10/03 from City Palace Electronic PTE Ltd, J-54, Sector -18, Near Gurdwara, Noida for Rs 24, 000 ( Invoice number 22227).
On 21/03/08, there was a problem with the fridge and we called for servicing of the same but we were not able to furnish the original bill of the purchase to show the guarantee period of the same so we had to pay up Rs 4000 for the change of compressor and gas charging etc for the same.
But now we have recovered the original bill of the purchase of the fridge – and since the compressor has a warranty period, we request you to pay us back the amount spent on the change of the compressor – Rs 4, 000.
Pl find attached a copy of the original bill of purchase and the job sheet for the replacement of the compressor.
We hope to have a favourable response from Kelvinator as we have been loyal to the brand for many years.
Would appreciate a response on mail for confirming the action on this.
We can be contacted on phone number: 9811537537.
Regards
Anju Pandey |
My Refrigerator is not cooling. kindly send a official at my following address :
Flat no. 15, I.T.I Staff Qaurters Sunligh Colony, Opp Maharani Bagh, Ring Road, New Delhi-110014
My Mob no. 9868366220 |
i have a Electrolux Kelvinator double door fridge
cooling system for the freezer is working but for the second half its not working.
Kindly provide official repair Centre Tel No. through Mail. |
I have a Electrolux Kelvinator double door fridge. Cooling system for the freezer is working but for the second half its not working.
Kindly provide official repair Centre Tel No. through Mail. |
Dear Sir / Mam
Greeting
I buy a Split Ac 1.5 Ton in June 2008 .. Its cooling is very low from last few days..
I dont know why it is happening..
Plz some one officially from ur end .. i m looking for ur revert also ..
Thanks
My contact details Are
:
09873867102 |
| Dear Sir, I want to draw your attention to an exemplary Kelivnator/Electrolux Refrigerator (Model No. K 104 2A "DM3 280" (if you require any other information, we can provide). It was purchased by my father (Mr. Muhammad Siddique) from Libya (Tripoli) in year 1979 when he was serving there. The speciality of this refrigerator is that it is working regularly for the last 30 years (non stop) and it has never been repaired except change of thermostat once. No gas charging or any other sort of work done during the last 30 years (it can be checked). Its compressor is still in good condition (same original compressor with original setting). Door seal is also original. It makes this refrigerator an exemplary item which needs to be advertised throughout the world. We would, therefore, request you to kindly get all necessary information from us for your advertisement campaign. An early action in the matter would be highly appreciated. I live with my father who purchased this refrigerator so we have a common address and you can contact any of us.Our contact is as under: Javed SiddiqueHouse # C-43, Sector # 2, Khayaban-e-Sir Syed, Rawalpindi (post code 46350)PAKISTAN Common Residence Number: 00-92-51-4830049Javed Mobile Phone Number: 00-92-333-5101070Father (Siddique) Mobile Phone Number: 00-92-333-5150929 Looking forward for your quick response.Regards, Yours truly, Javed Siddique |
Despite, the following message, nothing has been done so far and my refrigerator continues to be in bad shape - (i) It's defrost system is not working as the defrost timer is required to be replaced and the concerned persons are just not bothered about the problems I am facing and (ii) Every now and then, water drips from the refrigerator because of faulty defrost system. I had purchased the refrigerator keeping the international image of the company in mind. But my worst nightmare have turned true as nobody appears to be bothered about my hardship. I now approach yourself to do something immediately in the matter and try to salvage some image of your company.
Thanks,
P.K.Dhawan
16-B, Madhur Apartments, Inder Enclave,
Opposite Mianwali Nagar, Paschim Vihar,
New Delhi.110087. India Phone:91 9313435546/919873731457
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--- On Sat, 8/9/08, CustomerServices@electrolux.se <CustomerServices@electrolux.se> wrote:
From: CustomerServices@electrolux.se <CustomerServices@electrolux.se>
Subject: India, Customer Service;dhawanpk@yahoo.com
To: dhawanpk@yahoo.com
Date: Saturday, August 9, 2008, 11:58 AM
Please do not remove this line when you respond to this message:
#India, Customer Service;dhawanpk@yahoo.com*
Thank you. Your message will be taken care of as soon as possible
Country: India
Topic: Customer Service
First name: P K
Last name: DHAWAN
email: dhawanpk@yahoo.com
Message Title: Complaint regarding poor service
Message
EKL Appliances Limited (not a subsidiary of AB Electrolux)
Address: Global Business Park, Tower-A, 3rd Floor, Mehrauli - Gurgaon Road,
Gurgaon - 122 002
Dear Sir,
I had purchased Electrolux E445 Steel Refrigerator from Better Deals Meera Bagh, Outer Ring Road, New Delhi (since closed the showroom) vide retail invoice no. 1527 dated 30.04.2006. The fridge rendered good service, but it started giving troubles in May 2008. A complaint was lodged with the Company and certain parts were replaced including Defrost Timer and other parts at
a total cost of Rs. 3081/- vide cash memo no. 979 dated 4th May 2008 of VolcareEnterprises, L2/114, New Mahavir Nagar, Outer Ring Road, Vikas Puri, New Delhi.110018. The fridge again started giving troubles about defrosting and a complaint was lodged with Electrolux vide complaint no. 5A0430807310049
dated 31.07.2008 at 3.30 P.M. Since then, I am persistently following up with Electrolux/Volcare, but the part has not been replaced even though the same part is within warranty. It may not be out of place to state that I had purchased the Electrolux Fridge keeping the reputation and benign name the Company enjoys in the white goods market. My earlier two fridges were of
Kelvinator and I did not face much trouble in having those fridges and keeping this in mind, I had gone for Electrolux Fridge at a cost of aRs. 23, 735/- on
30.04.2006. I am based in Delhi and your authorised service centre hardly couble of kms from my residence. Yet even after ten days, nothing has been done except assurances that it will be done tomorrow or the day after. I have approached you with the belief that you will look into the matter and take steps that the customers are dealt with promptly, which the essence of customer
service and the source of best publicity at no cost.
Thanking you,
Yours sincerely,
P.K.Dhawan
16-B, Madhur Apartments,
Inder Enclave,
Opposite Mianwali Nagar,
Paschim Vihar,
New Delhi.110087.
Phone: 09313435546/09873731457
Dated: 9th August 2008.
=======================================================
WARNING: The kind of experience I have had, I would forewarn everybody that they should never purchase anything manufactured by Electrolux or marketed by Kelvinator because their after sales service is non-existant. I know I am wasting my time by writing this complaint on this board, but could not resist the temptation of giving vent to my pent up feelings.
P K Dhawan 2nd September 2008 |
dear sir/madam,
we have purchased refrigerate from dealer and we are facing problem of cooling from same day of purchase and till now. when we complaint to your complaint office they didn't listen.
what is your company's (kelvinator) management of service center.
i am very fedup from your company's all product.
please listen me and try to call me at 0091 9888155977
i will wait for your call
thansk a lot if you listen my complaint |
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