[Resolved]  Eureka Forbes — Aquaguard Total Enhance RO WP System - Worst Product

Aquagaurd RO TOTAL — Failure Product

Dear All,

I have purchased Aqua Guard RO TOTAL, a new product lauched by Eureka Forbes in the month of October. The product is not functioning as stipulated and the machine was changed. However, once in 4 days, the product fails and i have advised Eureks Forbes to withdraw the product immediately and return the money. The exercise is yet to be solved.

Eureka Forbes — Aquaguard CC Model

Customer ID [protected] lodged on 25.11.2008 from Hyderabad It is so pathetic that none has even called up or visited to repair till 30th Nov 2008.

We Indians forget to enlist the enless numbers of THIRD grade companies who want a level playing field (sic) for their inefficient business practices and inept service franchisees. They pay minimal charge to the technicicans working for them 12 hours a day, to make their operation viable and ride a HONDA or TOYOTA themselves.

kindly make arrangements to me for the price and availability of the filters usedin this model

Eureka forbes/Aqua guard water RO system — Frequent product failure -Bad service

Dear Sir

Iam deeply hurt for purchasing eureka forbes Aqua guard water Ro system which costs 16, 500 RS.After purchase i have been lodged service as well as product complaint almost 15 Times Neither they used to send in capable service person nor no response.how many times i have to register product failure complaint got fedup still it is under warranty.One of their company service engineer suggested it is failure product how did u purchased.Being paid a lumpsum price iam in capable to take action about the company.Please advise me if any good solution i can find?How to get a good product from the company the product model is Aquaa guard Robot RO system.

Regards
Ramesh

Aqua Guard — Horrible Service

Horrible service. Company should be blacklisted from marketing in India.

The body is broken, have been following up for last 6 months. No response. Customer Service says we have forwarded. Service guy says body has not come.

What to do?



Its a complaint. I purchased the Smart RO with Order Form Cum Receipt
No.[protected]. One Mr. Dilip Kumar sold this to me and promised to
give a life time free service letter, that we never received. Resolve
the problem asap.

AQUAGUARD TOTAL NF — Non delivery of product

I booked Aqua Guard Total NF of Eureka Forbes through their representative making door to door calls. I paid Rs 13300/- by cheque no. 127412 (bank's name--SBI commercial and international bank) dated 27/11/09 -under exchange scheme. Cheque was duly realised and money withdrawn from my bank.
After making innumerable calls to various departments, water purifier was delivered on 23/12/ 09, nearly after a month, but it has not still been installed. It is just lying in the house.
Company's internal coordination is extremely poor. The person who booked the water purifier, went to his native place soon after and nobody was willing to do the job in his place. Only after he returned from his holidays did I get my purifier, but still uninstalled.
I am surprised that company has no system of working. At the time of booking I was promised that machine would be delivered next day and installed day after.
I want to know how many more days the company wants for the installation of water purifier.
Please say what you are going to do and do what you say.
I have lost the good image, I had about your company.

Eureka Forbes, Aquaguard Total RO — Horrible Customer Service

I bought an Aquaguard Total RO, from Eureka Forbes in March 2008. Till I purchased the product, after just enquiring about the product, the Sales guys were behind me to purchase the product, offering me after sales services. The deal was four free services in the first year, at my doorstep. Hence I purchased the product. After which nobody turned up till six months , when I realised that it is already six months. I called them up, and requested for a service for the water purifier, but nobody turned up nor did they call me up. I called them up again after a week to check whats happening, and I hear the same response saying someone will call me up and come in a day or two. I kept calling for a month and finally one service person turned up and serviced the water purifier. After which, its been two years now, nobody even called me up to check whats with the purifier. Then why offer me four free services at door step?
If that is one part of the issue, the second one now is, the purifier is not working and hence I called the customer service number 39883333 and I placed a request for servicing the same on 28th of April 2010. No response till 1st May, when I called up again and hear the same thing, that someone would call me up and come over to service, but no response. I finally caught hold of the service centre number and they say that I should get the purifier to their service centre as my house is not within their service centre perview. Did they not know this when they sold the product? I took my machine there and got it serviced, but the person who serviced the product , Mr Kiran, turned out to be as rude as rude can be , also termed as a . I personally will not suggest the product to anyone henceforth atleast because of the after sales issues.

Eureka Forbes — frequent breakdown of ro system

I am quite annoyed by the service provided by eureka forbes .

I bought Protec + RO system about 4 months back and till date more than 10 times i have to call service person for various complaints.

I am repeately informing that the piece is defective and need replacement but they are always ignoring it.

I feel cheated even i had spent 13000/- on this system


Please help

Eureka Forbes — R.O system Failure

I Purchased a Eureka Forbes R.O.System and I Paid for the Annual Mantenance Contract fee Rs. 3600.00 two months back. Now the Machine is not working, I have made several complaints and no actions were taken last one month. I am in awakward state what do further.

Eureka / Aquaguard RO model — Aquaguard not working

Hi ,

I , Sanat Kumar Nanda staying in J.P.Nagar 7th phase , Bangalore - 78.
I purchased an Eureka Aquagurad RO model one year back and had faced
lot of problem as described below..

FIRST TIME :
after 3 months purchase water flow stoped. I called to customer care ,
no body came after 48 hrs. Again I called to customer care and try to
get near by service centre contact number and I got the number. Then I
tried to call near by service centre and after one day service person
(KISHORE) came and fixed the problem

SECOND TIME:
after just 15 days of fixing the first problem again water flow stoped
, again I called near by service centre , again KISHORE came and fixed
it.

THIRD TIME:
again 20 days of fixing second problem same issue(no water flow),
again I called , again service person came and told me put an extra
outer filter saying there will be no problem afterwards. I purchased
the outer filter by paying Rs.700.00 and water started flowing.

FOURTH TIME:
again same issue after one month , no water, again called to lot of
people even if called the area manager, after a huge discussion with
all the people for 5 days they sent one person and changed the inside
candles and water flow started.

FIFTH TIME:
again after one and half months , same problem no water, again called
, person came and said some electronic parts not working, he changed
and it worked.

SIXTH TIME:
again after 10 days , same problem , again person came , clean the
outer filter , did something , water flow started.

like this I did not even remember some more time , I will call ,
person will come to fix it, it will work for some days , then problem
started.

All I can say they have not done service anything for more than 2
months it worked. all are temporary services.

very recently it was not working on 25/03/2011 , so I called near by
service center, nobody came for 5 days, Then I called customer care on
31/03/2011 explaing all details, they lodged one complaint with number
([protected]) and said it will be resolved within 48 hrs, today is
05/04/2011 , already 5 days gone after the complaint has been lodged ,
nobody has come or called me .

I have also requested lot of time please change the product and give
me new one , they did not accept it.

I am really frustrated from them, so I requesting from bottom of my
heart please take some action and provide me permanent solution,

I AM EXPECTING A LOT FROM YOU, please help me on this issue and
provide me a solution.

eagerly wating for your response

Sanat Kumar Nanda
My Eureka Cust ID - [protected]

Eureka Forbes - Aquaguard RO — Faulty Product

We had purchased a Eureka Forbes - Aqua Guard RO Water purifier in Feb 2011. For the last 3 months Purifier is NOT working. After making numerous complaints - the Company sent a service engineer - but in spite of getting it repaired twice it is still not working ! We have made a number of calls / complaints AGAIN and AGAIN - NO one has come to get it repaired ! The machine is still under WARRANTY ! The local dealers do not want to attend to the complaint as it will be free because it is still under warranty !
Please HELP !
Thanks
Payal Mohindra
# [protected]