[Resolved]  General Motors India — Pathetic Dealer and after sales (Shreyans Talera)

I don't know if this is the right place to write my experience with General Motors so far. But Here I go.

GM, you should take this seriously. Because lots more like this is going to float over the internet for this dealer.

I really do not want to point the finger to GM but I would like to get their attention to their dealers and the after sales service provided by them. (After sales, if any)

This is about my bad experience about the dealer here in Pune, Shreyans Talera.
I got delivery of my vehicle (Chevrolet Aveo) in May 2008. And the problems started even before the delivery of the vehicle. I would discuss that as well but later in this post.

Yesterday, I handout my vehicle to them for first free service. Wait, The showroom is only 7km away from my home but the service center is 28km. I called them and the lady said that I need to drop the vehicle at the service center or they will pick up the vehicle from my place. I really do not believe on the driving skills of their drivers as I've seen a guy yelling on them when he saw scratches on his new car on very first day of delivery

So, I took the vehicle to my office from where there service center is only 5 km. So after calling 2 times to the service center even after appointment taken in one day advance, the driver came at 11.15 AM to my office to pick the vehicle, he inspected the car for any previous scratches. Luckly (not any more) thanks to my careful driving and personal maintainace I didn't have a single scratch. Though he found one hairline on the bonnet and marked it in his sheeet. I was ok with it.

Now the story started. When I got the delivery of my new vehicle, I noticed after a week that my car's right side indicator is loose and filled in with water. I took the car to the dealer and they said it's a manufacturing defect and will be rectified in first service. So, I asked the driver to make a note of this and he flee off takin my vehicle.

Now at 1.30 PM, I got call from their supervisor and he said that side indicator cannot be replaced free. I was like, fish. I have the COO (Cashless owernship offer) and it was the manufacturing defect. Do they mean that I played with the indicator and pour water on it. Am I freak? I asked him to talk to his Manager even the dealer and get back to me. He said he will call me in 15 mins. He didn't turned up so I called them again at 4 PM and the lady said "Sir, the supervisor will call you in 1 hour and the vehicle will be delivered in 1 hours time". I was waiting for their call till 5.45 PM. Ohh, did I mentioned that work hours end at 5 PM? Anyway, I called them again at 5.55PM and the lady got the supervisor on call and he said that he will call me in 15 mins. I was waiting for their call till 6.30 PM and I realised that these guys are making a fool out of me. I took my office cab and started towards their service station.

On the way I was trying to call them and no one was picking up the phone. I reached their around 6.50. And to my surprise the service center was closed. There was only person left. My car was right there, I asked him about the status and he said the showroom closed at 6 PM. (Just 5 mins after the guy said he will call me in 15 mins.) Obviosly, I blasted. So he called up the supervisor and he was there only wondering somethere. and he had NO explanation to anything. He said there was a lot of LOAD. Which no one told me entire day. No one turned up with the status of the vehicle even though I called.

The supervisor said, your indicator cannot be replaced free, as the store manager refused it.. you take the vehicle and we will do it in next servicing. (This is the second time I got this answer, first time I got it while first 1000 km service). I asked why he did not informed me in the afternoon. No answer. Why you didn't call me when you said you will call me in 15 mins. No answer. How should I go home without the vehicle from this freaking isolated place. No answer.

By god's grace, their Manager dropped in at the service center, who is incharge on that service center.
I should say, the person was nice and polite. He assured me that the indicator will be replaced under warranty as it's General Motor standard. GM is known for its quality car and all. He said his service van will come to my place in the morning and will replace the indicator.

The supervisor handed me over the job sheet and again to my surprise it was on some other's name with my Car number on it. The manager asked him to change and he didn't know how to do it. So the manager told me that he will send the corrected bill in the morning with the service guy. I took the car and came home.

How many mistakes and ignorance so far? Keep counting.

I just woke up this morning and went down to see if the work is carried out as per my expectation. And what I saw, a preety scratchy vehicle. Few visible scratches near front wheel, side doors. I know they are not going to accept it and I would need to live with them. I cannot explain them how good I care for the vehicle. Since past 5 months with 4400km not a single scratch on vehicle. And with just a distance of 5-6 km. 3-4 visible scratches. Now you know, why I said that the driver flee away taking my car.

I am preety much disappointed looking at my car. The car is not cleaned properly, its still dirty inside.
I really feel like going to the service station and shooting like every guy who touched my car. After all it's my hard earned money, carelessly handled by some crazy people.

GM, what should I do? Can you see my frustration? I am so restless after looking at my car in the morning. I started typing out this post out of frstration.

If you do not take my concern seriously, I want to assure you that I would NEVER ever recommend anyone a GM car. Even though you make great cars, they are difficult to maintain with such dealers.

I regret today at my decision, I should have gone for Honda City or Verna but ...

Now what I'm gonna do? I am gonna wait for the guys to come and change the indicator with the correct documentation. Till that time, I am gonna get my WAX polish and will try to clean up the mess they have created.

Date: 18th October 2008
Time: 9:45 AM