[Resolved]  Godrej — Non receiving of Customer Service within Warranty

Address:

South 24 Parganas, West Bengal

Dear Sir,
We're not getting service within warranty
[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Fri, 18 June, 2010 8:04:19 PM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


Dear Sir,
I'm really astonished after seeing your warm customer service . Inspite of several reminders and request till date you have not yet taken any action to provide the customer service WITHIN WARRANTY .
Awaiting your reply.
Regards
Prabir Kr.Chatterjee




[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Mon, 14 June, 2010 5:33:47 PM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


Dear Sir,
We're being harrassed by Godrej CUSTOMER SERVICE .Our Refrigerator is not at all working and they are not providing the customer service THOUGH THE REFRIGERATOR IS UNDER WARRANTY.

THEY ARE INTENTIONALLY TRYING TO KILL THE TIME SO THAT IT GOES OUT OF THE WARRANTY. WE'RE FACING ACUTE PROBLEM OWING TO NON FUNCTIONING REFRIGERATOR.
Regards
P K Chatterjee

[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Fri, 11 June, 2010 11:42:42 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]

Dear Sir,
In connection with our previous mail we would like to let you know that neither we received any mail nor received any phone call from your end THOUGH THE REFRIGERATOR IS UNDER WARRANTY AND IS NOT WORKING BEACUSE OF YOUR INTENTIONAL HARRASMENT IN SERVICING.


Awaiting your cordial assistance.

Regards

Prabir Kr. Chatterjee



[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Tue, 8 June, 2010 11:40:48 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Tue, 8 June, 2010 9:38:03 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


Dear Sir,
This is to inform you that inspite of several reminder and request you have not yet provided the service though the Refrigerator is under warranty. I'm really astonished that being one of the leading manufacturer of consumer durables HOW COULD YOUR FRANCHISE CHARGE THE DOUBLE COST OF THE SPARES THAN THE COST AVAILABLE IN MARKET AND AVAILABLE for the repairer IN YOUR OFFICE IN SALT LAKE .
Timer is available at Rs.400 - Rs.450.00 inspite of that you are charging Rs.800.00

IT IS MOST EMBARRASSING THAT HOW YOUR FRANCHISE IS TAKING THE DOUBLE AMT.OF SPARE PARTS RATE.
Awaiting your reply in this regard.
PKC
[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: Rohit Raj <[protected]@godrej.com>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Mon, 31 May, 2010 9:31:11 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
Dear Sir,
As per telecon had with you where you clearly mentioned that you will allow 40% discount on spares apart from service charges which already waived.

Rs.800 + Rs.125.00 = Rs.925.00 less 40% ( Rs.925.00 - Rs.370.00) = Rs.555.00
Total amount to be paid Rs.555.00
If you consider(THOUGH I REQUESTED FOR 50% LESS ON SPARES APART FROM SERVICE CHARGES) then you can send by today otherwise from tomorrow we'll not be available for four days.
Regards
Prabir Kr. Chatterjee


[protected][protected][protected][protected]
From: Rohit Raj <[protected]@godrej.com>
To: Prabir Chatterjee <[protected]@yahoo.in>
Cc: Uday <[protected]@godrej.com>; cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com; [protected]@yahoo.com; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Thu, 27 May, 2010 3:52:55 PM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]

Dear Sir
As per our tel-con, we are offering you the discount of Rs 525/- on your actual estimate.

Estimate is 1275/- ( 350/- service charge, 800/- timer, 125/- for evap pan)

You have to pay only Rs 750/- ( service charged waived off & 150/- discount on the spares)

Pls approve the estimate.

Regards

Rohit Raj
[protected]



[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com
Cc: [protected]@yahoo.com; Rohit Raj <[protected]@godrej.com>; Uday <[protected]@godrej.com>; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Fri, 28 May, 2010 11:31:29 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


Dear Sir,
This has reference to the discussion undersigned had with your Mr. Rohit Raj yesterday over phone regarding the expenses. He told me that SERVICE CHARGES WILL NOT BE TAKEN AS A SPECIAL CASE AND FOR THE BALANCE AMOUNT OF PARTS 40% DISCOUNT WILL BE ALLOWED ON THAT . SO THE AMOUNT BECOMES

Rs.800 + Rs.125.00 = Rs.925.00 less 40% ( Rs.925.00 - Rs.370.00) = Rs.555.00

I requested 50% discount at least on the Parts and not to charge any amount as service charge.

Today Your technician telephoned and told me I'll have to pay Rs. 750.00 WHY THE AMOUNT WILL DIFFER FROM THE AMOUNT TOLD OVER TELEPHONE AND THE SERVICE TECHNICIAN.

Please do the needful at the earliest possible AND ENSURE THAT IT IS PROPERLY DONE BY A SKILLED TECHNICIAN..
Regards
Prabir Kr. Chatterjee





[protected][protected][protected][protected]
From: Prabir Chatterjee <[protected]@yahoo.in>
To: cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com
Cc: [protected]@yahoo.com; Rohit Raj <[protected]@godrej.com>; Uday <[protected]@godrej.com>; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
Sent: Thu, 27 May, 2010 11:40:26 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]


Dear Sir,

In response to your mail I would like to let you know that DO NOT DEVIATE FROM THE ORIGINAL POINT OF VIEW.

First and Foremost : It was earlier mentioned that on that day your technician came without prior information though it was requested you at the time of lodging complaint to inform over phone before coming for inspection.

Secondly : When your technician came in evening neither me nor my wife was in house . However your person inspected the refrigerator during that time my wife came house and telephoned me and I personally talked to that person HE HIMSELF DECLARED OVER PHONE THAT HE HAD NOT CARRIED OUT ANY WORK , ONLY INSPECTED.

Last but not least : As your technician declared that he did not do any work SO THE CLAIM OF PAYMENT OF SERVICE CHARGE DOESN'T ARISE. Not only that he did not want also any amount. I DO HAVE DOUBT THAT WHEATHER HE IDENTIFIED THE ORIGINAL FAULT OR NOT BECAUSE AT THE TIME OF INSTALLATION HE IMPROPERLY INSTALLED FOR WHICH WE'RE SUFFERING.

Thanking youand awaiting cordial assistance
Regards
Prabir Kr. Chatterjee
Uday wrote:

Dear Mr Prabir Kr.Chatterjee,

As per Rai cooling you have refused to pay service charge as well as Parts charge,Please talk with Mr Iqbal -[protected] and give your confirmation they are ready to provide service you.

Regards//Uday

Prabir Chatterjee wrote:
Dear Sir,
This is to inform you that 6 days are going to over but neither any mail nor any phone call received by me from your end as a proof of customer friendly service. OWING TO YOUR ULTIMATE NEGLIGENCE IN CUSTOMER SERVICE THE REFRIGERATOR IS NOT WORKING IN PERFECT MANNER. AS A RESULT WE'RE FACING ACUTE PROBLEM FOR WHICH YOU'RE SOLELY RESPONSIBLE.
We're facing problem as your skilled / unskilled person installed the parts improperly ( Copies of RAI cooling signed by your D Sardar lying with us) in this case inspite of helping you are harrasing us in a very badly manner.
Should we expect customer service with a smile or not
Regards
Prabir Kr. Chatterjee
[protected][protected][protected][protected]
*From:* Prabir Chatterjee <[protected]@yahoo.in>
*To:* cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com
*Cc:* [protected]@yahoo.com; Rohit Raj <[protected]@godrej.com>; Uday <[protected]@godrej.com>; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
*Sent:* Thu, 20 May, 2010 10:07:14 PM
*Subject:* Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]

>> Dear Sir,
>> In connection with the mail someone telephoned me in my cell no: [protected] on 18.05.2010 at 16:22 from telephone no: 24532227 and declared him as an executive of RAI Cooling he also told me that he will personally take care with the SERVICE IN CHARGE of GODREJ and will response within a hour BUT TODAY 20.05.2010 AT 22:06 AND TILL NOW NEITHER ANY ONE CALLED NOR SENT ANY MAIL.
GREAT CUSTOMER SERVICE
Regards
Prabir Chatterjee
[protected][protected][protected][protected]
*From:* Prabir Chatterjee <[protected]@yahoo.in>
*To:* cckolkata <[protected]@eurekaosl.com>; [protected]@godrej.com
*Cc:* [protected]@yahoo.com; Rohit Raj <[protected]@godrej.com>; Uday <[protected]@godrej.com>; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
>> *Sent:* Tue, 18 May, 2010 12:06:15 PM
>> *Subject:* Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
>>
>> Dear Sir,
>>
>> In response to your mail I would like to let you know that the person whom you sent
>>
>> for servicing I do have doubt wheather he can find out the real problem because
>> that very person checked at the time of installation and installed E/pan which has
>> * burnt because of improper setting done by him.

In refrigerator only the compressor light is on and neither power nor defrost is on *then how he has identified that problem

I already had talked to Mr.Uday Pratap Singh when he called on 11.05.2010 at 16:22 and told
that whenever it is not manufactured by you and as you are not providing at free of

cost so why should have to buy it from you paying extra amount to you. He was also aggreed and told me that RAI will get in touch with me but till date neither they have telephoned nor sent any mail .


I AM REALLY ASTONISHED THAT BEING A RESPONSIBLE PERSON HOW COULD YOU SHOW YOUR AUDACITY TO A BONAFIDE CUSTOMER ,INSPITE OF SOLVING THE PROBLEM DO YOU WANT TO COMPELL ME TO DO WHATEVER YOU TELL . IS IT YOUR CUSTOMER SERVICE OR CUSTOMER SUPPORT ?


AWAITING YOUR REPLY

Regards

PKC

[protected][protected][protected][protected]
*From:* cckolkata <[protected]@eurekaosl.com>
*To:* [protected]@yahoo.in
*Cc:* [protected]@yahoo.com; Rohit Raj <[protected]@godrej.com>; Uday <[protected]@godrej.com>; [protected]@godrej.com; ctsashi <[protected]@godrej.com>; rajan <[protected]@godrej.com>
*Sent:* Tue, 11 May, 2010 4:25:06 PM
*Subject:* Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]

Dear Mr. Chatterjee
This is to inform you that as per service request regarding Refrigerator our technician visited your place on 21/4/2010 & found timer & evaporation pan to be replaced so Estimated Rs. 800 + 140 + 350=1290 .
If you are willing to pay kindly let us know vide our help line no.[protected]/60002030 otherwide we will treat this issue as closed one .
We assure best service always
Ms. Subrata Maity
Kolkata Centre
-------- Original Message --------
Subject: Re: Most Urgent
Resent-Date: Tue, 11 May 2010 10:37:37 +0530
Resent-From: <[protected]@yahoo.in mailto:[protected]@yahoo.in>
Date: Tue, 11 May 2010 10:37:40 +0530 (IST)
From: Prabir Chatterjee <[protected]@yahoo.in mailto:[protected]@yahoo.in>
To: [protected]@godrej.com <mailto:[protected]@godrej.com>, [protected]@godrej.com mailto:[protected]@godrej.com
CC: [protected]@india.com <mailto:[protected]@india.com>, [protected]@india.com mailto:[protected]@india.com
Dear Sir /Mam,
I've not yet received perfect service from your
end. Some one came after 3-4 days and told that we have to buy one timer
and E/pan which has burnt because of improper setting done by the
probably same person D Sardar (copy of rai cooling lying with me).
However I would request your goodselves to provide
all the technical details of Timer if I shall have to nuy and provide
the Pan from your end for which I'll pay Rs. 125.00 which was told by
that person who did not render any service on that day.
Please do the needful at the earliest possible .
Regards
PKC

[protected][protected][protected][protected]
>> *From:* Prabir Chatterjee <[protected]@yahoo.in <mailto:[protected]@yahoo.in>>
>> *To:* [protected]@godrej.com <mailto:[protected]@godrej.com>; [protected]@godrej.com <mailto:[protected]@godrej.com>
>> *Cc:* [protected]@india.com <mailto:[protected]@india.com>; [protected]@india.com mailto:[protected]@india.com
*Sent:* Tue, 20 April, 2010 11:27:47 AM
*Subject:* Re: Most Urgent

Dear Sir /Mam,
I bought a refrigerator on 17.08.2006 from Great
Eastern Trading Co. Garia Model No:GFP280S Mettalic Blue.It has been
creating problem since installation,your franchaise RAI had sent people
and they temporarily rectified the problems BUT WE HAVE GOT FADE UP
AFTER BUYING THIS REFRIGERATOR.Inspite of several complaint in your
Customer care Salt Lake.
We had your P5 model earlier that run for a long time
without any disturbance but this one is MOST PROBLEM CREATOR we have got
fade up to communicate your salt lake office.YOU CAN CHECK OF YOUR OWN
SALT LAKE OFFICE WHERE WE COMMUNICATED FOR A UNCOUNTED TIMES.
However,from yesterday the refrigerator is not at all
working.Today I contacted your service centre at 9:20 AM at 24532227 and
some gentleman told me to contact after half an hour again thereafter I
contacted at 9:56 AM and he told THAT I'VE TO PAY Rs.350 AS SERVICE
CHARGES AND THE COST OF SPARES though it is under warranty .He also told
that the person who lives in sonarpur Mr. Dibakar is not in office I
requested him to get in touch with that person on his mobile as he
assured /confirmed me in morning that it should be entertained today
itself on 20.04.2010
Please let me know why I should be harrassed buying a
refrigerator of your esteem brand.
Keeping faith awaiting your favourable reply.
Regards
Prabir Kr. Chatterjee
Sonarpur Feeder Road
( H C Sarani )
Kolkata - 700150
Phone : [protected] / [protected]
[protected] /[protected] /[protected]/
[protected]/[protected]/[protected]