[Resolved]  Gujarat State Road Transport Corporation — Online e-ticket booking failed from GSRTC website and amount was deducted from my account

Address:

Surat, Gujarat

Hello Sir/Madam,

Sub: Request for refund ticket amount for failed transaction.

I had made transactions using my ICICIBANK account on 18th Nov, 2012, around at 14:00:00. My transaction was failed and amount has been deducted from bank account. And then I had booked my ticket from Surat (Main Bus Station) because previous transaction was failed and there was very few seats remains to book so, I made booked my ticket manully, go to Surat Bus Stand from Adajan (around 9-10 km) with same "from place" and "To Place" with same bus and time.

This was my first experience to book ticket on GSRTC and my transaction was failed and amount has been deducted from bank account. I have inquired on Surat bus station, ticket master says amount will be refund into 4-5 days. But still, I am not getting any amount. I have booked ticket from IRCTC many time, if two times transaction was failed then amount was refund in my account within three days.

Please refund my deducted amount due to failed transaction. I have attached documents and screenshot as per your requirement.

Detail of failed booking transaction:
1). Date of Booking: 18th Nov, 2012
2). Journey Date: 19th Nov, 2012
3). From Place: SURAT
4). To Place: PALANPUR
5). OB-Id No.: --- (Don't know, I am not getting any Unique Transaction Number or I forgot to take that number.)
6). Amount: 1638.00
7). Copy o[censored]sers Bank Account Statement: See attachment named as "Document_ICICIBank_Detailed_Statement.jpg"

Other Details (Selected values during ticket booking):
1). Trip Code: 1900NVSDNRSLP15
2). Service Start Point: NAVSARI
3). Destination: DHANERA
4). Class of Service: SLEEPER
5). No. Of Seats: 6 (No. of Male/s: 2 , No. of Female/s: 4)
Fill the details as in the ID card.
6). Name: Priti Soni
7). ID Card Type: PAN CARD
8). ID Card No. : DBNPS4091C
9). email Id : [protected]@yahoo.com

My Personal Info:
Name: Mahendra Soni
Current Address: Jyotinagar Socity, New Rander Road, Adajan, Surat
Contact Number: [protected], [protected]
GSRTC Username: mahendra123soni

Also I got the message immediately from ICICI bank about deduct money from my account,
"Dear Customer, You have made a Debit Card purchase of INR 1,638.00 on as of 18 Nov. Info. VIN*GUJARAT STA. Your Net Available Balance is INR 926.07. From:LM-ICICIB 18/11/12 02:09PM"

Attachments includes:
1). Document_ICICIBank_Detailed_Statement.jpg --- screenshot of my icicibank account detailed statement page as image. (please see transaction with blue highlighted color)
2). GSRTC_Failed_Transation.jpg --- Failed ticket detail. I have taken this screens later once transaction failed so it is not real booking detail screenshot.
3). GSRTC_Booking_History.jpg --- My ticket booking history at http://www.gsrtc.in website account (View E-Ticket Booking History>>Booking History)
4). GSRTC_Cancellation_History.jpg --- My cancellation ticket history at http://www.gsrtc.in website account (E-Ticket Cancellation>>Select E-Ticket)

Thanks in advance and waiting for your reply asap. Please do as fast because I need of money back asap.