[Resolved]  Hero Honda — poor service

made my bike service from one of yoyr authorised service centre name and address jagdev motors, b-4, gandhi path, queens road jaipur, phone no[protected], AFTER SEVICING THERE WERE SO MANY PROBLEMS, LIKE BIKE DOESNOT STRAT IN ONE KICK, NOW THERE IS FAULT FROM THERE SIDE THAT NUT BOLT HAS BEEN DAMAGED, THEY EVEN DONT LISTEN THE PROBLEM, AND STAFF PERSONS DON'T TALK IN A RESPECTFUL MANNER.I HAVE THE COPY OF BILL, I WILLDRAG THIS MATTER IN CONSUMER COURT, I[censored] DON'T TAKE ACTION AGAINST MY COMPLAIN, LOOKING FORWARD FOR UR RESPONSE.
REGARDS-RAKESH PANDEY-[protected]/[protected]

Sir,

I have purchase a bike splendor plus alloy wheel in nov. 2007. But last month i have problem in bike that its cylender kit was not workng properly, i give back the bike to Sub delaer whom i purchased but he did nit give me a satisfacotry answer, that the bike will repaired or not. i suffer from 15 days. i use the mannual of guidlines issued by company, but company dealer not give nany answer, plz give me the satisfactory answer.

Thanks With regards

p. Khatri

hero honda spl+ — damage part

i have purvchase new bike bfore 12 month my bike damage in restuin no any body help your service counter to sole this problem

summary
my bie name is herohonda spl+, my bike, last onr year, batery and coil some problem, no one service clear this prob, pls response quckily-my in under warrenty .

summary
my bie name is herohonda spl+, my bike, last onr year, batery and coil some problem, no one service clear this prob, pls response quckily-my in under warrenty .

i have a hero honda motor cycle(model : Splendor NXG). I have given my bike for change some damage parts due to an accident in their own service station. My bike number is DL-4S-AZ-7844. It's been over 8 days and I still haven't got my bike back. It's been a very horrible experience as I keep calling them every day and they always tend to extend the time with a very stupid reason that they dont have one part. I have not bought my bike for the service station people to use it. I going to file a case in the consumer forum to ask for compenstaion. I do hope for your early reply as I have'nt got any feedback from your side till now. Thanks

Sir /Madam,

I bought a hero honda passion bike before 1 nd a half years back as I got to know about the standard of the hero honda bike. But now am total unsatisfied with your service provided. especially I have given my bike for paid service at your service dealer (Vishnu motors, Ekkattuthangal, Chennai.) who have given a very poor service @ 18 Mar 2009. They charged Rs.1133 for the service where they changed the chain sprocket kit.And after a week of the service it got struck while am driving in a busy traffic with 30- 40km speed.Because of that I met with an small accident. After that I took my bike again to the dealer @ 27 Mar 2009 and they didnt respond well and after some time they said that chain and bolts were loose conducted.And just screwed the bolt and returned the bike, at the same day it got struck again at 10.30pm while driving at the third gear. So i got to release the chain and pushed my bike for 5 kms. Again I called the service center @28 Mar 2009 and spoke to the service supervisor Mr.Aravind who replied to take the bike to a local mechanic and release the strucked chain and bring the bike to the service center which is nearly 20 kms far from my place then only we can rectify the problem.I requested for doorstep service but they refused give a remedy to that and they told they can service only till 2pm as it is saturday.So that they can only service my vehicle only on monday that too only if i took the vehicle to that concern place. As am a marketing executive am in same need of my bike. why dont you people contact your nearby service center and rectify the problem? how do you treat your customer? i expect a speedy reply from your side as bike is still standing still at my home and getting lot of losses because of that.

My Vehicle No- TN 20 AH 0948

Contact No : [protected]
: [protected]

Regards
Harikrishnan T
Airtel Business Services.
Chennai.

I have used several bikes of Hero Honda make for last ten years. I like the style, comfort of this make.
I am also suggesting my near and dear to go for Hero Honda bikes. Everywhere I got a good service from your service stations. In dec'08 I purchased a CBZ EXTREME from PRIME MOTORS, ECIL HYDERABAD. Initially bike handle was too tight that, I had a serious pain in my shoulder. Mileage was very low, pick up was slow, and some sound was coming from front wheel. All those problems were told to the service station. They told all these problems will be solved in 1st service. But after 1st services the result was same as previous. They told me all the problem will solved in 2nd service. But still I did not get any solution to these problems. As per me during the free service period this service station people is not doing anything except washing. All these above is creating in convenience for me which will lead to a very bad impression on hero Honda.

Do the needful as soon as possible.

I went to Pratibha motors service center at Pune for my passion bike service. I said to change the battery to Excite, but, to my surprise, they have change to some low category battery. I spent money but didn’t get the service. They are doing services the bikes, just pass as it is.

Staff is not good and not willing to listen, as well. I strongly recommend everyone to beware to go there.

Poor service, poor staff, no customer stratification at all.

Hero Honda - Karizma — non satisfied with service related products at the Service provider's end

Dear Sir / Madam,

My name is Sushil & I have Karizma purchased from our local dealer " M/s Creative Motors Pvt. Ltd. " on 27 th january 2009

Regarding this i am not getting fully satisfied service while free servicings. The problems i faced are as follows

1) When i took a delivery, staff at the dealer end commited me to give the User manual within 7-15 days, which i got after 45-50 days, at the time of delivery ofd mannual they told me that your mannual book is lost & thrown a another user's mannual to me by painting a white ink on it

2) At the same time of delivery from the work shop I saw ther is little bit color damage at the tank side & some denting painting was happened, & Lots of scratches on the pannel side placed on the silencer Immediatly i told the workshop representetive Mr. Dhiren to look it, But he gave me gentle answer that these kind of little thins are regularly happening while transportation & assure me that dont worry that all parts are having 02 years of warranty, On his single verdict i took a delivery
After that he clled up the mechanic & told to replace a existing bike's silencer pannel with the spare standing bike at the stock yard

3) At the time of first free service sales staff told me dont worry for the mannual, Get your servicings done first & then we will sort out the problem
And I followed theway as per their guidence

4) After second free servicings when i got a little noise from engine side, i went to the service station to solve it & gave my veichle to the service department on TUESDAY 16th JUNE 2009, But no one was just ready to listen my problem properly, Mr. Dhiren was asking me to show all the past service related papers as we dont have any previous records with us & tried to neglect me by telling any issue

Now please suggest me that IS it my duty to track all the records related to service when only oil changing is done in the name of FREE service

This is 3rd consecutive day for the little problem follow up & I am getting the surprising answers from service department as well as sales department


NOW I NEED HERO HONDA PERSONALLY look into this matter to help me out of this


Awaiting for your favourable reply


Sushil

[protected]

Respected sir,
I am Suchiv Patil just purchased (Cash) passion plus from united motors karve road, pune
The service I received from the agents there was very very bad. i found them Malpractice with the other booked vehicles.
Mr. Santosh who see the delivery point in the basement was very rude. I found him changing the panels of the vehicle and exchanging it with other vehicle.
We are the customer of Hero Honda since long back my Father, Brother, Sister all possess Hero Honda vehicle.
I will just suggest u that do look in this matter and please fix it. Because it causes bad impression on your brand.
Hoping for positive response.
Thanking You;
Suchiv Patil

i purchase a new hero honda passion pro but that bike tottaly damaged i want a solution how can solw that problem purchae from trivandrum vihinjam maharaja motors there is servic not good

i am buy a hunk from your dwarka showroom singla automobile. my bike was service your hero honda service station sec-1dwarka shivalik station but their working is very poor . their mechanics never no about the bike .my bike was service two times in your authorised station .but the response is zero .I complain many times about the bike problem but i am always disagree by their work. I am also a complain to hhml but he is also lazy my bike soccer and disc is working not properly .the mechanics said they make by low grade products . if you take some strict aaction so please do.. thank you

Sir,

I am having a hero honda splender plus bike.In my 1st service i feel very dis-satisfaction due to poor service of Bharat Motors Ltd., bhubaneswar, orissa(hero honda authorised service station).

SIR

Made my bike service from one of your authorised service centre name and address B.K Motors, GTK Road Delhi- after serviceing there were so many problems, Like engine noise, Handle noise & four time hand over my bike to service center for this problem but they dont solve my problems, andservice manager's behave not to good & service area manager (Mr.Tarun)also denied to take my bike for solve my problem. They even dont listen the problem, AND STAFF PERSONS DON'T TALK IN A RESPECTFUL MANNERS., IF YOU DON'T TAKE ACTION AGAINST MY COMPLAIN, LOOKING FORWARD FOR YOUR RESPONSE.

Dear Sir,



I am your customer from last 7 years and in the mean time having model splendor bearing eng no HA10EA89C-20461 and Reg no HR22E2372



My complaint is that today I report your authorised dealer M/S DEEP AUTOMOBILES LOCATED AT SIRSA and i have note down following complaint on job card



1 STRG NOISE

2 ENG MISSING

3 POOR PIC UP

4 TIMING CHAIN NOISE

5 TAPPET NOISE

6 MOBILE CONSUMPTION

7 AVG LOW (40-45KM/LT)



I HAD REPORT THIS AT 9.00 AM AND TAKE VEHICLE DELIVERY AT 5.30 PM BUT THERE IS NO TIME ISSUE MY ISSUE IS THAT AFTER TAKE SUFFICIANT TIME MY COMPLAINT IS STILL THERE, WHEN I COMPLAINT THIS WHILE TAKING DELEVERY THEY NOT GIVEN ANY SATISFACTORY RESPONCE OR ALSO MISBEHAVE WITH ME, ITS HURT ME LOT AND I HAVE TAKE OUTH I WILL NEVER VISIT IN YOUR AUTHORISED DEALERSHIP,



FOR YOUR INFORMATION I ALSO WANT TO INTIMATE YOU THAT AS PER YOUR SERVICE SCHEDULED THE TIME PERIOD OF ENG OIL IS 6000KM AND TOP UP EVERY 2000KM BUT THEY ARE NOT DOING ANY TOP THEY REPLACING FULLY IN EACH AND EVERY VEHICLE, ITS INCREASING MAINTAINCE COST OF YOUR VEHICLE( WHICH IS NO 1 IN THE WORLD)



BUT ITS OK MY PROBLEM IS ONLY THAT WHY MY PROBLEM IS NOT SOLVED ALTHOUGH I AM READY TO PAY REAGRDING THIS,



I AM INVOLVING YOU IN THIS MATTER BECAUSE I HOPE YOU WILL GIVE INTENTION IN THIS AND SUERLY WILL DO SOMTHING IN MY FAVOUR



WAITING YOUR FAVOURL REPLY







THANKS AND REGARDS



JAI PARKASH



[protected]

[protected]

sir, ihave purchase new bike cbz eng no-kc12eb9gb04575 but seed meter not working .when i go through your serving center at girja automobiles nawada bihar 805110.techchnician were uable to solve this problem plz suggest for solution

have a hero honda motor cycle(model : passion +). I have given my bike for dead part (battery) . My bike number is KL21A8826. iam parchaise in dt: 21/01/09 so noe warendypered. I infome my service provider in herohond sreebhadra motors vellanad trivandrum but they said to me that we are not lible and we have no responce, and person asked me you will go and informe to the battery manufacturer but some battery delars said to me that we are not libile. Now plese informe me what can I do now and convince your delers and subdelers to perform the serve better and try to better custemers satisfaction. Iam only dircted to purchase jct moters sub delar sreebhadra motors vellanad so am only going their they can't do any thing then am going directly in Hounerable Consumer Court.

hero honda spl+ — poor service

dear sir,


i have service at bikes auto service at ahmedabad.but my bike as no fine.kindly do the need full ASAP



Regards,

Aslam Chhipa
+91-[protected]

i have bought a hero honda karizma and its continuesly creating problem and the company and the dealer is not able to rectify the problem insted the have started misbehaving...below are the mails which i have sent to the company.

From: CHAMAN [mailto:[protected]@nimgroup.biz]
Sent: 24/10/2009 6:20 PM
To: '[protected]@herohonda.com'; '[protected]@herohonda.com'
Cc: '[protected]@herohonda.com'
Subject: FW: POOR AFTER SALE SERVICE(Reaminder -1)
Importance: High

Dear Sir,


After my last mail I got my bike back after 2 days and the engine problem was resolved but after 4 -5 days the brake started creating problem
(The brake gets jam after 10 -15 Kms and sometimes even after 4-5 Kms) and I visited your local dealer so many time but he was not able to resolve the problem. They even changed a part which is attached to Disk Brake. I have also given a brief about this problem to Mr.Rajesh having cell number- [protected] from your delhi office .


Below are the details of my visit:

DATE JOB NO.
4/10 1601
11/10 1685
14/10 1699
20/10 1724

In between these days there were so many visits when they did not made the job sheet and said this visit will be entered in last job card because the problem is same.

On 20th when I went to workshop they said that that our engineer from Chandigarh is coming on 22nd u come on 22nd . So I went on 22nd and Engineer Anurag gave a test drive to my bike and the bike Jammed after 3.5 Kms and he said this will take 12-15 Days and when I asked why so long he said because Mujhe bhi samjh nahi aa rahi hai kya problem hai.. then I said please try to resolve the problem within 2-3 days then the owner of the dealership Mr.Parshant said main yeh thik nahi karauga jahase karwani hai karwa le or jise bolna hai bool de and then they took the bike out of there gate and said we will not repair it and also misbehaved with me and that too physically .

Sir I have also given a application regarding this incidence to the local Police Station but I think I have made a big mistake by purchasing a hero Honda bike because no company has right to behave with the customer like this who has spent his hard owned money. Now when the companies higher officials like you are not ready to help me then I am left with no other option except going to Consumer Court because I cannot handle any more Gundagardi of your dealer.

Chaman Lal


From: CHAMAN [mailto:[protected]@nimgroup.biz]
Sent: 23/09/2009 4:44 PM
To: '[protected]@herohonda.com'; '[protected]@herohonda.com'
Cc: 'mandi.[protected]@yahoo.co.in'
Subject: FW: POOR AFTER SALE SERVICE(Reaminder -1)
Importance: High

Still waiting for the solution. This kind of behavior was not expected from the Brand like Hero Honda !

Regard’s

Chaman Lal

From: CHAMAN [mailto:[protected]@nimgroup.biz]
Sent: 20/09/2009 7:27 PM
To: '[protected]@herohonda.com'; '[protected]@herohonda.com'
Cc: 'mandi.[protected]@yahoo.co.in'
Subject: POOR AFTER SALE SERVICE
Importance: High

Dear Sir,

I really don't know how to begin since i am furious and short of words. This is regarding my Hero Honda Bike which I purchased in the month of June from your Mandi Based dealer M/S Dee Kay Motors against Invoice Number -242 Datet-24/06/09 . Now the story is that my bike has done 2737 Kms and the first service was done on 21/7/09 when the meter reading was 510 kms and Second service[protected] KMS) was due and when I went to
Dee Kay Motors to Hand Over My bike for servicing the concerned person took a trial of my Bike and said he will give the Bike back after some days, when I showed my concern over this and asked why, his behavior was so rude he said some noises are coming from engine and there is some major problem in it and we don’t have the spare part in our stock or “jab aayega tab daldenge” it will take time ,he said the engine might have seized due to lack of Engine oil .His way of talking was like it is some some kind of "ehsaan"they are doing on the customer. The service people at your dealer end are not only utterly rude but also treat themselves to be some kind of self styled bosses,,,, like “jab theek ho jayegi to mil jayegi”. These arrogant and in human persons will make Hero Honda lose its customers and degrade reputation of an internationally renowned company who has worked so hard to reach this position. This Kind of service and service representatives are dangerous not only for me but for you also because it will inspire customers toward other companies in the market. I never expected such an horrifying experience from a dealer and his officers in charge of the company like Hero Honda.

My only concern is if the engine is Seized before the due service period it is a technical problem and the engine should be changed and not repaired. I am a service class person and I bought such a Expensive bike because it was my dream and passion to own a Hero Honda karizma but after this unpleasant incident I m in a big shock because I have worked very hard to buy my dream machine .Your slogan is “Dash Ki Dhadkan” but after this incident my dhadkan has stopped.

Hero Honda is a No-1 Two wheeler Brand in India and while buying it i had a confidence that i am buying a world class product and will even get a world class after sales service but I m sorry to say that your service centre has shattered my confidence.

I expect this to be the last unpleasant incident and request you to please take necessary steps to get the Engine of my bike changed.

Regard’s

Chaman Lal
Vill-Seri,P.o Chunahan,
Teh-Sadar Dist-Mandi
Himachal Pardesh
[protected]
[protected]@nimgroup.biz
[protected]@gmail.com