[Resolved] Hindustan Unilever Pure It — Battery Kit for Germ Killer not delivered | |||
Hi Forum Members, Wanted to share the experience of ordering the Germ killer battery Kit from Unilever Pure it, customer care center. I have ordered the battery kit on 22nd Feb and have followed with the customer care people after waiting for a week for its delivery, and what i keep on getting a response from them "Sorry for inconvenience, i will escalate your request and you will receive on next working day". Today is 2nd march and still the same answer from them... with more to add on it there executive suggested me why not you buy it from retailer near you instead of ordering over here.... This is how the Unilever company operates .. is this how the customer should be treated and responded, kudos to these people and there services. I will indeed try to reach as many people as i can to make them aware of such companies that make big hype of its and in return when you get associated with them this is what you hear from them Unilever Company its such a shame to be associated with you. Thanks Naveen Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Aug 25, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Prasanta kumar mishra, This is in continuation to our conversation and the concerns mentioned in your blog dated 12th Aug 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 18th Aug 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 8 Comments | |||
Comments
hello,
I had ordered for the battery kit for my water purifier on 8th of JULY 2010 but it is still not delivered even after 6 days (13 April 2010). A maximum of 48 hrs is specified. i made repeated calls to the helpline on Monday, tuesday and wednesday, though they registered complaints AND reminder mails to concern department, there was no response.
This is really ridiculous for a company that is considered to be very prompt world over. please rectify this at the earliest.
Nitin
[protected]@yahoo.co.in
Delhi
I had ordered for the battery kit for my water purifier on 8th of JULY 2010 but it is still not delivered even after 6 days (13 April 2010). A maximum of 48 hrs is specified. i made repeated calls to the helpline on Monday, tuesday and wednesday, though they registered complaints AND reminder mails to concern department, there was no response.
This is really ridiculous for a company that is considered to be very prompt world over. please rectify this at the earliest.
Nitin
[protected]@yahoo.co.in
Delhi
Dear Sir
I bring in your kind notice that I have made an order for pure it germ kit battery (GKB 2250 L) on 15. 06.2010. After making prolonged communication over telephone I’m not getting my order.
In view of the above it is requested that please supply my order as the address given below :-
S. K. Singh
Q. No. B-33
NFL TOWNSHIP
DISTT :- GUNA
PIN :- 473111
Mobile No. [protected]
e-mail ID [protected]@rediff.mail.com.
NEAR BY CITY :- BHOPAL ( 226 KM)
INDORE ( 230 KM)
Details of complaints :-
01. C[protected]
ORDER DETAILS
S10/BPL[protected]
I will also intimated that as per your insurance I’ii get my battery within 72 HRS as the order placed. But till to date I’m not getting my battery kit and your help line representative will also not support me. In future if I’m not get my order within 72 hours of this mail I’ll asked about my complains through RTI or may be I sue a case against you for this type of harassment .
Yours sincerely
Satish Singh
ASSTT. SUB INSPECTOR
I bring in your kind notice that I have made an order for pure it germ kit battery (GKB 2250 L) on 15. 06.2010. After making prolonged communication over telephone I’m not getting my order.
In view of the above it is requested that please supply my order as the address given below :-
S. K. Singh
Q. No. B-33
NFL TOWNSHIP
DISTT :- GUNA
PIN :- 473111
Mobile No. [protected]
e-mail ID [protected]@rediff.mail.com.
NEAR BY CITY :- BHOPAL ( 226 KM)
INDORE ( 230 KM)
Details of complaints :-
01. C[protected]
ORDER DETAILS
S10/BPL[protected]
I will also intimated that as per your insurance I’ii get my battery within 72 HRS as the order placed. But till to date I’m not getting my battery kit and your help line representative will also not support me. In future if I’m not get my order within 72 hours of this mail I’ll asked about my complains through RTI or may be I sue a case against you for this type of harassment .
Yours sincerely
Satish Singh
ASSTT. SUB INSPECTOR
Pure It — battery still not delivered
HelloI have ordered a battery worth Rs 510/ capable of 2250 lits.I ordered it on 1st august.But still I didn't get any response from ur team.When I booked it the customer care executive promised me that the battery kit will be delivered within 72 hours.But I didn't recieve anything from ur customer care dept.Pls take necessary action witch will be satisfactory to me.
My personal details for ur verification
Name : Prasanta kumar mishra
cust id : [protected]
complain no : C[protected]
Address : B2,first floor
Tagore garden ext.,
New delhi-27
Contact no : [protected]
Hope I will get a positive result from ur side vey soon.
Thank you.
Dear Naveen,
Greetings from Pureit.
First of all, We would want to thank you for taking the time and effort to reach us.
As We can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset We would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured of continued support always.
Regards
Pureit Team
Greetings from Pureit.
First of all, We would want to thank you for taking the time and effort to reach us.
As We can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset We would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured of continued support always.
Regards
Pureit Team
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Pure it / HUL — battery kit not delivered
hello,I had ordered for the battery kit for my water purifier on saturday the 10 th of April but it is still not delivered even after 5 days (15 April 2010). A maximum of 48 hrs is specified. i made repeated calls to the helpline on Monday, tuesday and wednesday, though they registered complaints there was no response.
This is really ridiculous for a company that is considered to be very prompt world over. please rectify this at the earliest.
bye,
simmy