Hindustan Unilever - PureIT Water Purifier — Wrost Customer Service Level

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We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even their Anna Nagar East Division Branch near K4 police station but in vain. We have been following with their Anna Nagar Manager Mr.Prabhu - Contact Number 9840222318 for the past one week. He is also not taking any initiative. When we try to reach him someone picking up the mobile & saying he is busy in meetings & asking us to call later. This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.
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Yes, I agree I have also ordered for Hindustan Unilver battery replacement for Pureit water Purifer @ Dr. A S Rao Nagar, Hyderabad, Andhra Pradesh - spoken many times to the Sales Representative and to his boss but no response from them and the customer care number never works at all.
Yes I do agree about the Customer Care Service of Hindustan Unilever. I have raised a complaint regarding the Water leakage from battery chamber and also from Bottom chamber. I have raised a complaing on 7th March 2008. Everytime I call the Customer Care they say that engineer will come and rectifiy. They keep on giving the new complaint nos. but least bothered about the service. I also recommend others not to purchase the Hindustan Unilever Pureit Water Purifier.


We ordered for battery replacement 2 months back, but still no response from the Company. We have made more than 50 calls to the service department, but in vain. If the Company is not in a position to do after sales service, then WHY SELL SUCH PRODUCT AND CHEAT THE PUBLIC. The call centre service is a useless one and also waste of time. I strongly condemn this and if necessary, ready to go to Consumer Court also.

Hindustan Unilever is such a big company which makes people to go for this product, but only disappointement for the consumers.

When compared to this, Eureka Fornes gives excellent service to all customers. I hope no one will deny this.
i have just called for a demo of pure it but now i am planning to cancel it. thanks to all of you. Now I am heading towards another options available in the market
The service for Pure-it water purifier is the worst.

If people are sensible, they should avoid buying this product. The company may be a big one, but the service for the purifier is horrible.

The consumer forum should bring an end to this problem.

no stock of filter - HUL Pureit

I bought pureit before 1nd half year ago price at 1500 .I am ordering for a new filter for past 3 months but your help centre simply saying out of stock what can i do this product

PLACE:- Perambur,
Chennai - 82
Yes I agree to the above comments.It is quiet natural with the multinational companies. We have purchased 5 water purifier units for the benefit of our employees. we made several complaint for recharging of the batteries. We get only good talks and nothing materialized.It is injustice and Day robbing
please change our Hindustan unilever pureit battery as early as possible


S. Tulasi Dhanalakshmi
T-V/1 Port Officers Quarters
Behind American Hospital
I had a plan to bought this product thanx to all of you for your valuable inputs.. and now i am droping the idea to take it.

I bought Hindustan Uniliver Water Purifier for two weeks ago & made the payment by cheque. My cheque has been cleared with in 2 or 3 days. But i did not get my bill so far. They told me that they will delivered my bill at my home. But i did not get it. I am calling them everyday but i did not get any satisfactory response from their side.

Deepak Sharma(9999102637)
446, Parvatiya Colony-I, NIT Faridabad, Near Disposal Tank
This product whould be termed as an Use and Throw product. Getting a battery kit replacement is almost impossible. I have been chasing them for more than a month. I wonder how Hindustan Level comes out with such a pathetic product. They should abandon this go back to selling soaps only.
I have purchased "Pure it" on 7/3/2008 & within one months period, when i opened the inner part of the filter(the cavities), around a small pipe at the corner, there is a cavitiy. i was shocked to see small Cockroches and not even one or two but atleast 8 to 10.
i immediately called customer service people. he came & he also agreed that it was their. i agreed that there are cockroches in my kitchen, but then where will you place your filter then, he argued that u have to keep it away somewhere else. i wonder how a person in a kitchen can use a water from somewhere else?
Next, i complained to the local level sales people and request them to please take away that unsafe product from my house. How can anyone drink a water like that?
there is no response since then from any of the compny people. nobody has turned up till today.
I too need to replace my battery for the Pureit that i have purchased. We have already replaced the tap twice within the year.. now i am not able to get their contact number .. can anyone give me the contact number for complaints and service of Pureit in Chennai?
Hello friends...thanks for your opinions...we need water purifier...we are going to buy PureIT water purifier...coz its a lowest cost...@1600/- only...today we call to "Aqua Guard" company water purification company for demo...he came and explain all the things...they offer price @7900/-...then we are planning to search other companies...
Plz any one can advice me the best Water Purifier for us...
I complained one week ago to replace the battery kit but no response. They are giving me different order nos but no end to my problem. The customer care executives are horrible. They dont even know how to talk to their customers. I bought the pureit just two and half months ago. Though I am under the warranty still they are harrasing me like anything. My battery kit last for only two and half months and now I have to buy a new one which is being quite expensive for me. I request consumer forum to do something about it.
If any one who knows, Please send me thane address for hindustand pureit or contact number,
Thank God. Actually I was planning to buy one. Now after seeing all these comments give up my plan.
yes for the past 15 days we have made around 10 calls for battery replacement bt no response. the highlight is that they have made sales response entry against my s.no for 2 times within this period but no sales representative turned or atleast called me fr enquiry of address. worst service
Yes, I too agree with all others suggestions and comments. As, we are facing same battery replacement and we are trying to contact the number which they have provided and not even a single person willing to repond to what we are saying. I am very angry about their service and if I see any of the sales person on road for selling this and am sure I will give the purifier to him and paste a board that they are liars. I am really very frustated with the damm service they are providing and false promising.

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    +91 92 2320 XXXX
    Secunderabad, Hyderabad, Uttar Pradesh, India - 500003
    Hindustan Unilever - PureIT Water Purifier - Wrost Customer Service Level