[Resolved]  Homeshop18 — Breach of Payment Terms

Address:

Mumbai City, Maharashtra

Dear Readers,

I ordered a WHITE SAMSUNG GALAXY NOTE II N7100 Phone on 17th November 2012 from Homeshop18.

Instead of a white phone their vendor in delhi dispatched a black phone. On complaining a homeshop18 representative apologized and gave me Rs 1000 gift voucher for the error, to persuade me to keep the phone. Since the color was acceptable i took the offer.

Now, i had bought the phone online for a 12 mth Kotak Card Emi. Although over 2 mths have passed, this has not been intimated till date to Kotak Mahindra Credit Card. Kotak Mahindra is charging me full amount and when i said i wont pay full amount they say they will levy interest charges on full unpaid amount.

Despite several calls and emails to Homeshop18 the customer care did not respond , finally when i raised 2 tickets on the website there was a small response.

I asked Homeshop18 to provide me with proof of intimation, of 12 Month EMI Conversion, to my credit card company (as requested by Kotak Cards themselves).

Instead of furnishing me the proof, Homeshop18 wants me to share my credit card bill with them before they can do anything.

This company portrays itself as a reputed company but it is very much to the contrary, they are just playing around with customers until the customer gets tired and shuts up.

I keep travelling abroad for long periods , i cannot afford to keep calling and following up with both Homeshop18 and Kotak Mahindra on the status.

These faceless online companies are taking consumers for granted. They should atleast have a separate complaint cell. Everytime one calls you have to speak to an uninitiated "customer care" representative and explain the case to them. Then they pretend to transfer the line to someone senior and just disconnect the line.

I AM AT MY WITS END AND WANT TO EITHER RETURN THE PHONE AND RECEIVE FULL CREDIT FOR EVERY PAISE I HAVE PAID OR GET THE EMI CONVERSION DONE IMMEDIATELY.