[Resolved] Homeshop18 — Homeshop18 delivery Second hand product without company packing and Accessories and now not replacing product | |||
Dear Sir, I bought Neutronext Circular Saw - NXC-7 from Homeshop18.com on 10th April 2013. My order ID is[protected]. They sended me secondhand product having wear and tear and also without company packing and also without complete standard Accessories, They even didnot sent the Blade that is required for using the product. I complaint them in within 24 Hours, with complete details of item receive. They replied and ask me to send item back on my own and They said They will replace item and will pay me Courier Charges incurred in sending item back. But they written they will send maximum of 10% of order amount as courier charges. The order amount I paid for this item was 2099. So they will send me maximum of 210rs as per their message. The product weight is around 5 Kgs. I inquired at few couriers, they quoted shipping charges around 1000 rs. This will lead me to loss of 790rs in sended item back to them with mental torture extra when mistake is from Homeshop18 who sended me second hand product, doing cheating freely. I already message to HS18 on 24 April 2013 for either arrange pickup from their own courier company or pay the shipment charges on actual in advance. But they fail to reply till date. This is open market cheating...Please help me getting me new product or refund... Expecting a Resolution of the Matter. Thank You Meera Singh EMAIL - [protected]@yahoo.co.in Contact Number - [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
home shop -18 — not sending full accessories
sirafter so many complains defective product order no[protected] samsung digital camera 12 MP replaced and i received on 02 Sept 11 but there is no accessories which should be there.
deficient item are one 4 GB memory card, one battery charger ,two rechargeable batteries.
i don't know how irresponsible you people are .first sent defective product and than full accessories was not there. i am really puzzled.
pls solve this issue,otherwise i will be compelled to move the court for the same.
regards
naveen
[protected]
Dear Meera,
We really apologies for all the inconvenience caused to you
We are checking on this with the concern team, request you to kindly bear with us for sometime.
Regards,
Home Shop 18
We really apologies for all the inconvenience caused to you
We are checking on this with the concern team, request you to kindly bear with us for sometime.
Regards,
Home Shop 18
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