[Resolved] Honda Cars — failure in quality and service | |
Dear Sir, doors of my car HONDA City ZX got rusted within 18 months from inside. I have given car for repalcement of doors to Ichiban HONDA and for last one and half month i am suffering from both these entities. all the details of communication with HONDA are attached herewith. Dear Mr. Jim I hope you remember we had a talk yesterday for almost half an hour and your assurance to me that henceforth nothing will go wrong and Ichiban will deliver my car by evening. You were right Ichiban did call me to give the delievery of the car at 4.30 in the evening. I informed them that I will be at there Kalina showroom by 7.30 pm. And as expected the car was not ready I was told that t is getting cleaned from inside and after that they they will wash it from outside. I waited for almost one hour after that I got to see the car. At 8.30 pm when I saw the car I came to know how false your assurance was regarding the service of HONDA. As you must be aware there are some black rubber strips fitted on the window glass from outside. These strips were fitted so loosely that I removed it easily without any trouble. The front windshield is covered by some plastic strip near the bonnet that strip also I was able to move easily. After repeated reminders the alignment of the doors was not as per the original car. I fail to understand why Ichiban called me for the delivery. As Mr. Tiwari (who I am told is service in charge there) was not there I called him on his mobile. Mr. Tiwari first informed me that nothing wrong is there with the rubber strips as little play is always there with these strips. As I am not a fool and as it was evident from the other car standing there it was quite clear that he was talking wrong things. His officers who were present there also told him about the same and alter on at 9 pm he told me that the strips will be replaced and then I can take the car back by 10 pm. As regards the alignment of the doors and the front windshield his answers were “jitna hum kar sakte the humne kiya isse jyada nahi ho sakta hai. Aapko car leni hai to le jaiye aur kuch nahi ho sakta”(we have done whatever we can and nothing more can be done now so if you want take the car or leave it) So as suggested by him I left the car and came back. It seems that your authorized showroom can not make the car as per the original dimensions. And if that is the case would prefer to keep the car with Ichiban rather than taking delivery of the car which is not done properly. After numerous reminders and calls to HONDA nothing is happening. HONDA and Ichiban both are taking customer like me for a ride. For last one and half month I have gone through hell. Ichiban after failing to the meet standard requirements (and that also way beyond the deadline given by them) did not bother to give alternate car to me. And they are clearly accepting that they can not do the work in a better way. Your Mumbai representative Mr. Mungre is not bothered to take my calls and not even reverting back. So I am leaving the car with Ichiban as suggested by them. Ankush Deshpande Senior Manager National Securities Depository Limited Trade World, 4th Floor, Kamala Mills Comp. Lower parel, Mumbai-400 013 Ph: Dr 24994540/ 24994200 Extn:4540 Fax: 24976351/2993/66608035 [protected][protected][protected][protected] From: Ankush Deshpande Sent: 09 June, 2008 18:06 To: '[protected]@hondacarindia.com' Subject: RE: Quuality failuer Dear Sir, Ichiban has informed me to take the delivery of my car on Saturday 7th June 2008 ie after 10 days. But as expected when I went there today morning to take the delivery of the car the work was not done properly. I am afraid it was such low quality work done by Ichiban that I don’t have words to describe. It was informed to me that the doors are replaced but the hinges of the doors were not replaced they was rust on the hinges this was shown to the officials of Ichiban when car was initially delivered to them but nothing was done. Alignment of the doors and of the front bonnet was also very bad. Now they have told me to keep the car for 2 more days and will do all the necessary work and will deliver the car back on 11th June. I do not know what kind of service is this. After repeated reminders to HONDA no action has been taken on this. Regards Ankush Deshpande Senior Manager National Securities Depository Limited Trade World, 4th Floor, Kamala Mills Comp. Lower parel, Mumbai-400 013 Ph: Dr 24994540/ 24994200 Extn:4540 Fax: 24976351/2993/66608035 [protected][protected][protected][protected] From: Ankush Deshpande Sent: 06 June, 2008 17:16 To: '[protected]@hondacarindia.com' Subject: RE: Quuality failuer Dear Sir As expected I have not received the delivery of my car today also. Regards Ankush Deshpande Senior Manager National Securities Depository Limited Trade World, 4th Floor, Kamala Mills Comp. Lower parel, Mumbai-400 013 Ph: Dr 24994540/ 24994200 Extn:4540 Fax: 24976351/2993/66608035 [protected][protected][protected][protected] From: Ankush Deshpande Sent: 05 June, 2008 11:33 To: '[protected]@hondacarindia.com' Subject: RE: Quuality failuer Dear Sir, This is further to my email dated May 16, 2008. As informed you via said email I had surrendered my car HONDA CITY(ZX) to Ichiban Auto for replacing the doors on May 18, 2008. As you are aware the matter is pending for almost one and half month. After number of follow up with HONDA 121 Ichiban finally gave me a call and has taken car for replacing the doors. I also had talk with Mr. Sameer Mungre (Area Manager Honda) and I believe with his intervention Ichiban has finally agreed to replace the doors. I have surrendered the car on May 18th with confirmation from Ichiban (Mr. Sushil Sahani Manager sales) that it will be delivered back on May 23rd morning. I had informed Ichiban initially (ie on 18th May) that there is problem in the car bonnet also (which has been replaced by Ichiban 6 months back) and had requested them to take care of the same. Neither Ichiban nor anybody from HONDA gave me a callback in this period. Ichiban as usual did not bothered to cal and inform about the status of the car. On Monday morning (ie on 23rd May) when I called Ichiban they informed that work is not yet completed and will let me know when car can be delivered. Subsequently Ichiban informed me that one of the door was wrongly ordered by them and this has been discovered on 23rd so they have ordered for the correct door and will take 3 more days to give the delivery. Now what is surprising is nobody bothered to check the doors before the order was place inspite of Ichiban and HONDA both very well aware that the matter is pending for more than one month.(Ichiban infact have the snaps taken by them of the doors) It is very surprising to know that on the day when car has to be delivered to the customer it is discovered that one of the major component is not properly ordered. This is not the finish on 25th I received call from Mr. Sushil informing me that now they have discovered that the bonnet also has some rust and so they are replacing the bonnet also which will take 2 more days and delivery can be given only on 27th evening. Bonnet is having problem was informed to Ichiban at the very first instance but they again failed to take care of the same and as usual on the last day discovered that delivery can not be given. I tried to speak with Mr. Mungre regarding this but he was not available. HONDA also has not bothered to give any call from any responsible person. I had informed HONDA 121 about the same but still not received any communication from HONDA. Is there no mechanism by which HONDA can keep there customers happy? Is HONDA not bothered about the mental harassment there customers are going through? I fail to understand this and as a last option writing this email to you. I still have not received my car back its now 9 days that the car is with Ichiban just for replacing the doors and I don’t know whether they will give it back on 27th also. Regards Ankush Deshpande([protected]) Senior Manager National Securities Depository Limited Trade World, 4th Floor, Kamala Mills Comp. Lower parel, Mumbai-400 013 Ph: Dr 24994540/ 24994200 Extn:4540 Fax: 24976351/2993/66608035 [protected][protected][protected][protected] From: Ankush Deshpande Sent: 16 May, 2008 12:39 To: '[protected]@hondacarindia.com' Subject: Quuality failuer Importance: Low Dear Sir, I had purchased Honda City ZX (LXI) in December 2006 from Bafna Auto Pune MH-12 DS 1795. Needles to say the reason I opted for Honda was the excellent quality and the after sales service provided by Honda. However I am afraid that the experience I have gained for last one and half year has nothing to show whatever I had initially thought of. It all started when I had to surrender car for some repairing work to Ichiban Auto (at Kalina Mumbai) sometime last year. It was a nightmare after endless follow up and complaints to HONDA 121 finally after almost one month I got my car back. All this was explained to you as you can check from your records of 121. Quality of work done by Ichiban was so very pathetic that I had to surrender the car again for 3 days to Ichiban (after the intervention from 121) to get the proper repairing of the work done by Ichiban itself. I would like to thanks HONDA as they continuously intervened and forced Ichiban to get the work done. After this horrendous experience I wished not to avail HONDA after sale service again. But that was not to happen. Recently I had to visit Ichiban at Worli as the inside lock of front left hand door was jammed. When the mechanics opened the interiors of the door to our surprise we found out that the entire mechanism of lock is rusted. Not only that door also was rusted completely from inside. Rusting was so bad that the officer in charge advised me to visit there Kalina showroom and get the work done from inside as the car is still in warranty period. Subsequently the car was taken to Ichiban Kalina where we found out that all the four doors of car are rusted from inside. They took the photographs of the doors and requested me to wait for 2-3 days as they will inform the case to HONDA authorities. I got call from Ichiban on 17th May informing me that HONDA has approved the warranty claim and I will have to leave the car at the showroom for necessary work to be done. I informed them that it is not possible for me to leave the car immediately and will surrender it on 28th of this month as I am going out of station for 4 days. However the officials were not sure when they will finish the work and when the delivery can be given and are yet to come back on this issue. They also inform me that the rusting might have happened due to daily cleaning of the car by water pipe. However they are still ready to get repairing work done as car is in warranty period. First of all I fail to understand how a car like HONDA can be rusted with 18 months from inside. Does it mean that the car should not be washed daily? Let me tell you that I have not used water pipe for washing the car and for all these 18 months it is always parked in the covered parking area. The question here is even if I am washing the car daily does it means that it will get rusted within 18 months and that too only inside of the doors where no sensible person will put water. If this is the case then why other outer parts of the car are not rusted. Sadly your officials have no answer for this. Ichiban has told me that they will do the necessary work from inside and if required the doors will be replaced. However I want all the four doors to be replaced. The reason behind this is as you will understand nobody will check the interiors of the doors frequently. This is just by chance that I discovered that the doors are rusted and the very fact that all the four doors are rusted proves that something is wrong with the quality. Instead of replacing the doors if only repairing work is done where it is rusted what if other portion gets rusted after some time. Do I again have to approach HONDA for work to be done and leave the car with Ichiban for days…… Secondly when the doors are to be replaced or even if we assume that Ichiban is doing repairing work then how long should it take? All the more when I am taking the appointment 15 days in advance. Inspite of such advance appointment this much of work cant be done in 4 days? Why should I suffer for failure of quality aspect from HONDA. As you can check out from your records this is not the first time I had to suffer because of lapse in the quality of work done by HONDA. I request you to please instruct Ichiban for the replacement of doors and get the work done within 4 days or provide a transport arrangement by giving the alternate vehicle to me. Also what is the warranty that other parts of the vehicle which are not inspected and are not opened any time are not rusted? Waiting for your reply. Regards Ankush Deshpande Ankush Deshpande Senior Manager National Securities Depository Limited Trade World, 4th Floor, Kamala Mills Comp. Lower parel, Mumbai-400 013 Ph: Dr 24994540/ 24994200 Extn:4540 Fax: 24976351/2993/66608035 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Sir,
My name is Kirti Manek. I had purchased a car Honda Jazz (MH 02 BM 8762) from your dealership Apex Honda and the delivery for the same was on the 6th of November 2009. My car was scheduled for a servicing as it had crossed the required no. of kilometers(1000km). Your driver from the Worli service centre came and inspected the car for any damages or spots and reported to me about a couple of small white spots on the right hand side doors which he claimed would be removed by washing. HE DID NOT FIND ANY OTHER BLEMISHES OR DISCOLOUR apart from the ones mentioned.
When my car was returned at around 3 in the afternoon There were three distinct areas that were spoilt.
1. There was a large scratch on the right hand side of the car.
2. Paint had come off at a spot on the bonnet just above the number plate.
3. There was discolouring on the left hand side of the car.
On pointing out the 3rd point, initially, Mr. Stevens and your driver said that it would disappear on scrubbing and they would do it in our next service. On further inspection I found the other two damaged areas(scratch and paint coming off) and after speaking to Mr. Stevens the car was returned to be fixed. Later in the evening we got a call from Mr Stevens saying that the discolouring(i.e. Point no. 3) could not be fixed because it was due to bird waste which is acidic.
It must be further noted that this particular stain was not present when the car was taken for servicing as the car was thoroughly checked by your driver himself. Further, when the car was brought home we were inspecting the car in the open and bird waste fell on the car on the right hand side near the boot. Your driver was present during the same. I am confident that if that part was able to be cleaned and there was no discolouration there then the explanation given by Mr Stevens is not valid at all. Further, Mr Swarup(Front Office Leader) too spoke to my son and tried to convince him about the same. When my son asked him to give it in writing he at first refused point blank. It is only when my son told him that he will come there personally that he responded by telling him that he'l speak to the senior management. Later my son got a call asking for his email id and he was told he would be given the same letter via email. In the email Mr. Swarup mentions that the bird waste could have existed from before the servicing and wasn't visible as the car was dirty when it was picked up. It must be noted that the car was washed only 2 hours before your driver picked it up from my closed garrage and he had indeed carefully examined it.
When I tried to speak to Mr Swarup he responded by saying in Hindi that "Maine toh kauve ko nahin bheja tha" (Meaning:- "I had not sent the crow"). Such was the man's attitude that he was refusing to give me his superior's email or contact information. After a lot of convincing he messaged me your number claiming that he did not have your email address.
We had loads of options while buying a hatchback car but we bought Honda Jazz since Honda cars are suppose to be good and there service is known to be exemplory. However I am completely disappointed with the turn of events and the way your people(Mr Stevens and Mr Swarup) have behaved about the whole matter. When the car was taken by your driver it was in a certain condition and I feel it is your duty to return the car in the same condition. Whatever has hapened has happened at your end and I expect you to fix the problem and thus keeping the brand name of Honda and its reputation intact.
Awaiting your response,
Kirti Manek.
My name is Kirti Manek. I had purchased a car Honda Jazz (MH 02 BM 8762) from your dealership Apex Honda and the delivery for the same was on the 6th of November 2009. My car was scheduled for a servicing as it had crossed the required no. of kilometers(1000km). Your driver from the Worli service centre came and inspected the car for any damages or spots and reported to me about a couple of small white spots on the right hand side doors which he claimed would be removed by washing. HE DID NOT FIND ANY OTHER BLEMISHES OR DISCOLOUR apart from the ones mentioned.
When my car was returned at around 3 in the afternoon There were three distinct areas that were spoilt.
1. There was a large scratch on the right hand side of the car.
2. Paint had come off at a spot on the bonnet just above the number plate.
3. There was discolouring on the left hand side of the car.
On pointing out the 3rd point, initially, Mr. Stevens and your driver said that it would disappear on scrubbing and they would do it in our next service. On further inspection I found the other two damaged areas(scratch and paint coming off) and after speaking to Mr. Stevens the car was returned to be fixed. Later in the evening we got a call from Mr Stevens saying that the discolouring(i.e. Point no. 3) could not be fixed because it was due to bird waste which is acidic.
It must be further noted that this particular stain was not present when the car was taken for servicing as the car was thoroughly checked by your driver himself. Further, when the car was brought home we were inspecting the car in the open and bird waste fell on the car on the right hand side near the boot. Your driver was present during the same. I am confident that if that part was able to be cleaned and there was no discolouration there then the explanation given by Mr Stevens is not valid at all. Further, Mr Swarup(Front Office Leader) too spoke to my son and tried to convince him about the same. When my son asked him to give it in writing he at first refused point blank. It is only when my son told him that he will come there personally that he responded by telling him that he'l speak to the senior management. Later my son got a call asking for his email id and he was told he would be given the same letter via email. In the email Mr. Swarup mentions that the bird waste could have existed from before the servicing and wasn't visible as the car was dirty when it was picked up. It must be noted that the car was washed only 2 hours before your driver picked it up from my closed garrage and he had indeed carefully examined it.
When I tried to speak to Mr Swarup he responded by saying in Hindi that "Maine toh kauve ko nahin bheja tha" (Meaning:- "I had not sent the crow"). Such was the man's attitude that he was refusing to give me his superior's email or contact information. After a lot of convincing he messaged me your number claiming that he did not have your email address.
We had loads of options while buying a hatchback car but we bought Honda Jazz since Honda cars are suppose to be good and there service is known to be exemplory. However I am completely disappointed with the turn of events and the way your people(Mr Stevens and Mr Swarup) have behaved about the whole matter. When the car was taken by your driver it was in a certain condition and I feel it is your duty to return the car in the same condition. Whatever has hapened has happened at your end and I expect you to fix the problem and thus keeping the brand name of Honda and its reputation intact.
Awaiting your response,
Kirti Manek.
To the concerned Department
I am sorry to say that the after sales service of Linkway Honda is so bad that I cannot refer any new customer for a vehicle to purchase from Linkway Honda, Chandivali, Sakivihar road.
I booked my vehicle Honda City VAT during end of January, 2010 with a request that the vehicle should be delivered on 14th February, 2010 (Valentine’s Day) It was a surpise gift for my wife on the auspicious day. But all my plan went into the drain when the Sales Executive informed me on 10th February that it is not possible to deliver the vehicle on 14th February. The reason was my loan was not sanctioned. I submitted all my papers to Linkway Honda & they were suppose to arrange the loan from Kotak Mahindra Bank (recommended by Linkway Honda) & they informed me that Kotak will process the loan faster & they will disburse the amount within 3 days. Kotak was sitting on my loan documents for one week but with no results. I contacted HDFC Bank & there service was good & the loan was disbursed within 3 days. I request Linkway Honda Management to remove Kotak Mahindra from the panel of loan department so that such incident will not happen in future. Even Kotak disclosed all my confidential data with other banks which was a embarrassing situation for me & this spoiled my credit history with other banks.
I received the vehicle at the end of February, 2010 from your showroom. I confirmed the timing before taking the delivery. When I came to the showroom for the delivery the work was half completed. Polish was not done for my vehicle & they have kept the vehicle down for delivery. I pointed out this to the sales executive who took the vehicle back for polishing & I with my family & relatives was waiting in the lounge area for nearly 5 hours. I received the vehicle late evening & the pooja of the vehicle was done at late night in the temple.
I was asked to fill a feedback form in which I mentioned all these problems. But till today nobody from Linkway Honda called up. I never expected this type of service from Linkway Honda. I came to know that Linkway Honda is a ISO certified showroom. I don’t know how you got the certificate (may be corrupted people are sitting at ISO office).
My 1st service was due after 1000 kms. I took the vehicle to Linkway Honda for servicing. Waited at the reception for almost 45 minutes. There was 3 major problems which I explained to the representative 1) when closing the glass the full door starts shaking 2) Leather panel on the right hand side of the drivers seat was not fitted properly 3) Polishing was not done properly. When I went to take the delivery nothing was done. The representative informed me nothing can be done it’s a faulty in all our Honda vehicles. Even the car was not cleaned properly from inside & outside. Worst experience on 1st service. I was totally disappointed (please check the feedback form which I have filled at your office)
My 2nd service on 27th May, 2010 again the same problem was told to your representative nothing was done. I asked him what is the service that Honda gives. He informed me that we check the brakes, alignment, oils, etc.. etc.. etc… When Linkway Honda cannot wash the vehicle properly which is easily visible how can we trust that the above things has been done.
I request all my friends not to put your hard earned money in buying Honda Cars. After sales service is VERY VERY VERY Bad. Honda should stop manufacturing cars if they cannot detect the problems.
I request the management to kindly take up this issue seriously…
Regards
Sudhir Kuttappan
[protected] / [protected]
I am sorry to say that the after sales service of Linkway Honda is so bad that I cannot refer any new customer for a vehicle to purchase from Linkway Honda, Chandivali, Sakivihar road.
I booked my vehicle Honda City VAT during end of January, 2010 with a request that the vehicle should be delivered on 14th February, 2010 (Valentine’s Day) It was a surpise gift for my wife on the auspicious day. But all my plan went into the drain when the Sales Executive informed me on 10th February that it is not possible to deliver the vehicle on 14th February. The reason was my loan was not sanctioned. I submitted all my papers to Linkway Honda & they were suppose to arrange the loan from Kotak Mahindra Bank (recommended by Linkway Honda) & they informed me that Kotak will process the loan faster & they will disburse the amount within 3 days. Kotak was sitting on my loan documents for one week but with no results. I contacted HDFC Bank & there service was good & the loan was disbursed within 3 days. I request Linkway Honda Management to remove Kotak Mahindra from the panel of loan department so that such incident will not happen in future. Even Kotak disclosed all my confidential data with other banks which was a embarrassing situation for me & this spoiled my credit history with other banks.
I received the vehicle at the end of February, 2010 from your showroom. I confirmed the timing before taking the delivery. When I came to the showroom for the delivery the work was half completed. Polish was not done for my vehicle & they have kept the vehicle down for delivery. I pointed out this to the sales executive who took the vehicle back for polishing & I with my family & relatives was waiting in the lounge area for nearly 5 hours. I received the vehicle late evening & the pooja of the vehicle was done at late night in the temple.
I was asked to fill a feedback form in which I mentioned all these problems. But till today nobody from Linkway Honda called up. I never expected this type of service from Linkway Honda. I came to know that Linkway Honda is a ISO certified showroom. I don’t know how you got the certificate (may be corrupted people are sitting at ISO office).
My 1st service was due after 1000 kms. I took the vehicle to Linkway Honda for servicing. Waited at the reception for almost 45 minutes. There was 3 major problems which I explained to the representative 1) when closing the glass the full door starts shaking 2) Leather panel on the right hand side of the drivers seat was not fitted properly 3) Polishing was not done properly. When I went to take the delivery nothing was done. The representative informed me nothing can be done it’s a faulty in all our Honda vehicles. Even the car was not cleaned properly from inside & outside. Worst experience on 1st service. I was totally disappointed (please check the feedback form which I have filled at your office)
My 2nd service on 27th May, 2010 again the same problem was told to your representative nothing was done. I asked him what is the service that Honda gives. He informed me that we check the brakes, alignment, oils, etc.. etc.. etc… When Linkway Honda cannot wash the vehicle properly which is easily visible how can we trust that the above things has been done.
I request all my friends not to put your hard earned money in buying Honda Cars. After sales service is VERY VERY VERY Bad. Honda should stop manufacturing cars if they cannot detect the problems.
I request the management to kindly take up this issue seriously…
Regards
Sudhir Kuttappan
[protected] / [protected]
I HAVE ONE HONDA CIVIC CAR MODEL 2009, I WAS PURCHASE THIS CAR FOR LALLY MOTOR, MY CAR NO IS PB10 CP 7654, LAST FEW MONTHS BACK WE ARE FACING LITTLE BIT PROBLEME IN MY CAR.I WAS SEND MY CAR TO LALLY MOTOR WORKSHIP, & TODAY IS 20 AUGUST, STILL MY CAR IN WORKSHOP, I THINK HONDA IS A BRAND, IT IS NOT SUITABLE FOR UR BUISNESS.IM WAITING FOR UR ANSWERE, AFTER THAT I WILL TAKE SOME LEGAL ACTION
OWNER NAME PRIYANKA SEHGAL
305 A RISHI NAGAR LUDHIANA (P.B)
[protected]
OWNER NAME PRIYANKA SEHGAL
305 A RISHI NAGAR LUDHIANA (P.B)
[protected]
I have recently done the paid service of 25000km for my Honda City at Classic Honda Delhi and today while driving towards my office there was an unpleaseant noice then I called Road side assistance, their executive explain of default Brake Pad, I am surprised that it was not looked by service station.
First of all Classic Honda has taken the service too casually and then they explained me that I need to pay the repair charges.
So I want to know was it my fault to pay those and secondly I have already suffered a lot beacuse of this service station therefore want Honda to take strict action against them.
If my car is covered under waranty then ikt should be complete, had this problem occured in the routine service I would not have complaint but out of sudden it came then it is Company Problem...
First of all Classic Honda has taken the service too casually and then they explained me that I need to pay the repair charges.
So I want to know was it my fault to pay those and secondly I have already suffered a lot beacuse of this service station therefore want Honda to take strict action against them.
If my car is covered under waranty then ikt should be complete, had this problem occured in the routine service I would not have complaint but out of sudden it came then it is Company Problem...
Dear Sir,
Please note that I had bought a CRV from Mr. Shri Jamshed Pesi Cama in September 2011 and I want to transfer the car to my name which requires the custom clearance certificate and the bill of entry.
I have been following up with Mr. Sushant Sawant and Mr. Rishikesh Potdar of Linkway Honda, Saki Vihar Road, Andheri (E), Mumbai-72 regarding this for almost 3 months now but we still have got no response from him. Every week we get false promises that the work would be done in the week but still the same remains pending . We did not expect this kind of service from Honda dealers and the company itself
We have also attached a letter from the RTO regarding this matter. This is a government requirement and you need to adhere to the same, if you are not able to provide the certificate then please write to us so that we can inform RTO accordingly.
We do not want to accelerate this small matter and write to the president /directors of your company and request your support to close this matter at the earliest. Await your immediate reply.
Regards,
Hashim Baldiwala
Please note that I had bought a CRV from Mr. Shri Jamshed Pesi Cama in September 2011 and I want to transfer the car to my name which requires the custom clearance certificate and the bill of entry.
I have been following up with Mr. Sushant Sawant and Mr. Rishikesh Potdar of Linkway Honda, Saki Vihar Road, Andheri (E), Mumbai-72 regarding this for almost 3 months now but we still have got no response from him. Every week we get false promises that the work would be done in the week but still the same remains pending . We did not expect this kind of service from Honda dealers and the company itself
We have also attached a letter from the RTO regarding this matter. This is a government requirement and you need to adhere to the same, if you are not able to provide the certificate then please write to us so that we can inform RTO accordingly.
We do not want to accelerate this small matter and write to the president /directors of your company and request your support to close this matter at the earliest. Await your immediate reply.
Regards,
Hashim Baldiwala
As per my experience with Honda they wont do anything so please contact consumer court at http://www.fcamin.nic.in/.
Regards
Arun Gupta