[Resolved]  Hp Gas — customer care and phone system is very bad...

I have booked refile gas cylideer on 18.08.09 and alloted gas dt.28.08.09, at the time of delevering I was not available i.e just for half an hour.Immedialtely I contacted the dealear M/s. Sai Gas Agecies, Cochin-18. They informed there was no staock of cylinder and will take one week to deliever, I got suprised the same day where the stock vanished.Till to day i didnot get the refile cylinder i.e even after passing of more than three weeks.My consumer No. is 620212. Staff is irresponsible and don't have manners to speak to costumers. Is it we may called so called friendly Gas.

i would like to know about the name transfer from daughter name to father name.kindly provide the details and procedure.
thanks,
p.k.rajagopal

HP Gas — phones not working

sir u are very prestigious company and some are spoiling your name by not giving proper services...
sir i am calling in devidayal enterprises for the last 15 days and none of the phones are responding....there are 4 numbers....then i call the emergency cell no.but its also not working......
its not for the ist time ....
sir if some mishappening occurs were should we go...
sir i request u to plz give eye on such companies....
my consumer no is..620768
i m customer of devi dayal enterprises rohini

Dear Sir,

I shifted from Mumbai to Noida, So I took the TV (Termination voucher) for transfer connection of HP Gas from Mumbai with all formalities.

In my TV, transfer location is mentioned as "SAFE CUSTODY" because at that time it was not sure about the location whether I have to stay in Noida or delhi so in safe side dealer mentioned "SAFE CUSTODY" in the document TV.

Now here in noida's delear is creating problem they are telling instead of "SAFE CUSTODY" it should be transfer location as NOIDA. Due to this they are not agree to transfer my gas connection .

Can you suggest what should I do pls let me know in details.

Thanks,
Rohan

Consumer No. 620212, M/s. Sai Gas Agencies, Cochin-16.

Can the friendly gas can supply one cylinder for every month, there is no system in supplying gas cylinder booking on 18.08.09 and deliver is on 19.09.09. I do not under stand the criteria for delivering the cylinder, the agencies always avoiding the customers and pass on negative message i.e cylinder will supply next week and go on. Getting your customer care in Cochin unit very difficult, I do not know what the function of the Customer Care in Cochin is?. I booked refill boking no. 262319 dt. 20.09.09, saying deliver will be on only after 19th October the clerk sitting on telephone is not interested hearing customers problem and never conveyed correct message. Since one year I am hearing shortage of cylinder this shortage only for poor customers, when will be shortage ending. Begging for cylinder from your agency is highly objectionable. Being so called FRIENDLY GAS is not fit in the case of your SAI Gas Agency, Cochin. Friendly means only for influential individuals/agencies and not for poor customers.

this is my second complint that i have placed before hp gas cumer care first it was went in vein. this time authority may please open the eyes and please see the poor customers compliant

Yesterday there was a major gas cylinder leakage in my house because of the washer problem in the cylinder. I gave a call to the HP Gas agency (Manjunatha agency, JP Nagar, Bangalore) to send some one immediately. They casually said they will send some one in 2 hours. Then i mentioned that its a major leakage, they agreed to send in half an hour. In the mean time i removed the regulator myself and disconnected the cylinder. I was waiting outside my house so that I can help them locate the address to learn that no one came even after 2 hours. Is this the response we get for emergency calls? What if some accident had happened just because of this? I here by lodging a compliant against the Manjunatha agency for not providing adequate service. I request the concerned authorities to take the strict action.

I am stongly disagree with HP gas service in tiruviyanmayur, chennai. I want new connection when i spoke with the staff i really think that i don't need hp connection. HP is showing their poor attitude when we are in need. HP has forget how to speak with their customers.
Stupid HP employees spoil the human behaviour. I don't know whether HP is wantedly doing this or they forget they are indians.

Today 09.12.2009 I signup on http"//jihaan.hpcl.co.in for online booking purpose. I registered as email [protected]@jihaan.hpcl.co.in & when i log in I received a message i.e. Your activation sent on [protected]@jihaan.hpcl.co.in

How i can activate?

Looking forward to your reply as soon as possible.

Thanks and Regards,

Rajendra Yadav
(Existing Customer)

Consumer No. 629457

Respected sir,
i am one of the custome of HP Gas.

HP GAS SERVICE
ARUNODHAYAM GAS SERVICE
166, C-1, Near LIC, Sirumugai Road,
Mettupalayam - 641 301
Tel : 222644, 221345
this is the service details. the service is very worst, they will take long time for delvery the cylinder, customer booking also not pick the phone in long days. and they not responce to the customer. we are not satisfy their service. customer satisfaction is very worst... plz send this message to top level management...

i have applied for a gas connection in HP Gas Ltd. 1 week ago, and they commit me through sms on last saturday that u will get it by monday now its two days more but i havn't received any kind of response from the HP Gas Distributor.
Agency Name: Sursuman Gas Agency
Manger Name : Ravinder
Further, I am very fed up of their customer relationship skills, even i am in a doubt how they serve their existing customers.

Kindly resolve the problem i am facing, i m highly oblige to u.

Regards,

Raj Kumar
Customer
[protected]

Dear sir,

I am an HP customer since last 10 years, My consumer # is 600790

Since last two years our distributor is:
Kamala Gas Agency
#442 11th cross MS Ramaiah Layout
T Dasarahalli
Nagasandra Post
Bangalore 560073

Every time we book for a cylinder with the above gas agency we have had issues with not being responded on a timely basis.

First of all the telephone lines are not accessible as nobody responds when called,
If in case we manage to reach someone over the phone then they respond stating that the gas cylinder will be delivered in next two day, but at least it takes 5 to 10 days for them to deliver the cylinder and this is done only if there is a repeated followup from our end, Even by having 2 cylinders we are not able to manage with them because of repeated delay in delivering the cylinder every time it is booked, coz as per the procedure the next booking is accepted only after 25 days from the date of delivery of the previous supply.
for example we had received the last supply on 14th Nov 2009 and now we have booked for another cylinder on 10th Dec 2009 however its 16th Dec today and we have still not received it. The present scenario is that both the cylinders are empty.
Even today they had promised that the cylinder will be delivered at any cost but we did not hear any response till 4 PM, when called back the receptionist by Name Ms Sri Devi informed that there is still one more hour left for the day, but we have not received it till 8 PM,

Sir, this is the worst service we have received since the time we have being dealing with the above agency, The attitude of people who receive the phone is even more horrible, we request you to take appropriate action and ensure that this negligence from the gas agency will be dealt with in appropriate manner

Mostly agencies number don't work and customer care people are not having manners how to talk with customers always they people feel nap on call. Last three days I am trying to contact Sarita Vihar gas agency but till no response. I tried to contact through mail ('prem.[protected]@hpgas.hpcl.co.in') but no response it is really very worst services of HPCL. It such like "naam bre or darshan chote".

dear si / mam

this is to inform that you not getting my second cylender up to till date 18 des. 2009 connection purchessing date 14 oct. 2008

I am gopal shivram bawane one of your user last 1 years mores
cosumer number 638252
I purches from h p ashirwad gas egency bhosari pune
cell no. [protected]
[protected]
[protected]
I told this my problem egencys manager but they was not taking serious

second cylender getting date 17 nov. 2009 no. 3465
but not getting second cylender me.
look in to the matter

take corrective action immadaitly

send me reply

your proud up cosumer

Gopal Shivram Bawane
cell no. [protected]

Consumer No. 621077
gas delivary let
not recive by cylinde

HP GAS AGENCY (PREM GAS AGENCY IS VERY BAD AGENCY NO BODY LISTEN CUSTOMER PROBLEM AND NEVER PICK PHONE

RESPONSE IS POOR . PHONE DOES NOT ATTENDED BY THEM . WANT TO CHANGE THE DEALER.(LAXMI GAS A--31, NEW KRISHNA PARK, NEW DELHI 110018. CON. NO.686183. ) (TEL. NO.25553388,[protected]

customer care and phone system is very bad...
many times call on hp gas booking but not response H.D. SHARMA Con.no 686183 my tel. no [protected] dealer is LAXMI GAS A--31 KRISHNA PARK, N.D. 110018 PH NO.25553388, 25507388. I WANT TO CHANGE .Agree for poor

i have book a gas cylinder from hp gas agency(jagat ram and sons talab tillo jammu ) on 1st january under s. no. 157 but till date no responce and home delivery of the cylinder has been made by the concerned agency which shows bad impression to a such big company which has now became daily precedence by the agency holder .
awtar krishan bhan
h.no. 97 lane no.4 udhayala bohri jammu(j&k)
[protected]

HP gas dealers very badly require training on customer service and operations. I am really surprised to see such level of poor customer care.