[Resolved] HSBC Credit Card — payment is cleard but still shows outstanding | |
sir, ihave two credit cards of hsbc wrongly when i made payment in oct 2007 i have put same crdit card no. in both cheques. from there problem creats because co. never send stetement of accont after some time bank call me and told me that my payment is outstanding i have told that i have already makes the payment and gives him my cheque no. statement of my bank account after that they told that i will bring the scaned copy of my cheque from my icici bank account from where cheque has been cleared. i brought the scaned copy of that cheque . Than I come to know whats the problem after that I meet with mr rajesh in noida branch . he is settelment officer. he see my case and he told me that he make waiver of my all charges and i should makes payment of 10000/- . i will agree on it and make payment in cash on same day they have issued me a settelment letter which shows that my account becomes nill outstanding from that day. but still i got calls from bank for recover I meet with mr rajeh every month they assure me every month that case will closed in this mont but still all are waist. after that i got i email address of bank . imake mail to him discription are of that mail is as follows madam, when ithe isseue comes in my knlowlede i have to meet you bankers me rajesh in noida branch they have looks the matter after seeing the problem of case they setteled my case in rs. 10000/- on 2nd january 2008. They told me that they are going to waiver my all charges late paymen etc . and they have issued me noc as a clearance of my account .I have the noc certificate which is issued by uer noida branch collection center. I have deposited the amount of rs. 10000/- in your branch at same day. but after that ur not cleared my account and still showing outstandings. so I request you to please waiwed my outstandings and cleared my account .and showw that 0 balance out standing . if you demand i can send you the copy of noc. Thanking you vikas jain Dear Mr Jain We refer to your message of 26 July 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account. We observe from our records that your card # **** 6817 has been closed by the bank on 19 December 2007 and so we request you to contact our collection department at[protected] and they will assist you accordingly. fromvikas jain <[protected]@gmail.com> toHSBC INDIA NET <[protected]@hsbc.co.in> dateTue, Jul 29, 2008 at 10:42 AM subjectRe: regarding payment is already cleared in january (KMM885837I123L0KM) mailed-bygmail.com hide details Jul 29 Reply sir, as per your reply I have make call 0n no.[protected] three times in a day they have told me that they are unable to do any thing and he gives me a no. of mr kamal his no .is [protected] I call on this no. but no bodies is picking this no. Than can u suggest me what should I do now . I have alredy told you that me rajesh in your noida branch collectin center is setteled my case on 2nd january2008 . His phone no is [protected]. I am sending you a scaned copy of my settelment letter. so please do needful soon I wants my accounts clear so please make my account clear and waived my all outstandings and makes my outstanding as a zero balcance . Thanking you - Show quoted text - On Mon, Jul 28, 2008 at 9:20 PM, HSBC INDIA NET <[protected]@hsbc.co.in> wrote: Dear Mr Jain We refer to your message of 26 July 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account. We observe from our records that your card # **** 6817 has been closed by the bank on 19 December 2007 and so we request you to contact our collection department at[protected] and they will assist you accordingly. If we may be of further assistance, please do not hesitate to send us a message or call our 24 hours phonebanking numbers. A complete list of our phonebanking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in Yours sincerely Dinesh Thakur Customer Service Executive HSBC India [protected][protected]- ******************************************************************* This e-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return e-mail. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions. ******************************************************************* "SAVE PAPER - THINK BEFORE YOU PRINT!" sheely 001.jpg 596K View Download Dear Mr Jain We refer to your message of 29 July 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account. With regards to your concern, we wish to confirm you that we have raised the same as a complaint against the concerned department under the reference number: [protected] and shall revert to you on the status of the same in 4-5 working days. Dear Mr Jain We refer to your message of 29 July 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account. As per the revert from the concerned department (reference number [protected]) we would like to inform that our officer Mr. Naveen Sharma will contact you with in 4 ?5 working days. If you still not contacted in the stipulated period we request you to revert for us to do the needful. sir, I am sorry to say you that my all efforts are gone waist i have makes around 20 rounds in last six months to your noida office where my case was setteled made arround 30 times calls to your coustomer care and another places which no. are given by your chain of peoples to whom I talk . makes mail to you but i am sorry to say to this that your employees are too much unprofessinls that he cant be able to closed my account now its my last mail to you so after this mail if any bodies make harrase by or on behalf of you company than i have no other option that I will take legal action against you. so please its my request to you that please clear my account and makes it o balacne outstanding as your promise, which is issued buy your authoriesd person. Thanking you vikas jain [protected] - Show quoted text - We refer to your message of 10 August 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Credit Card account. We have noted your concern regarding credit card outstanding settlement and request you to contact Mr Naveen Sharma to the below mention contact number : Mobile number:[protected] We trust the above clarifies your concern. when we call on above mentioned no. they always told that he is on travel . so please do need full soon and makes my account is cleared Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
To Dt: 17/06/08
The manager and Customer care
HSBC bank .
I am mr. Aleem Abdul holding the Card no [protected]. Every mont statement from the month of feb to may statement.
Period Openig balance purshase total amount
& other
Feb to Mar 08 10284.47 1842.40 12, 126.87
Mar to Apr 08 12126.87 1914.04 13, 040.91
Apr to May 08 13040.91 1948.55 14, 989.46
May to Jun o8 16, 500.00
This statement i have recieved, when i was paid the amount in the month of march on 25-03-08, before the due date, in the month of mar to Apr 08 statement it showing purchase charges Rs 1914/- and not deducted in the next statement.
With in the three months from Rs10300/- to Rs 165000/- almost Rs 6000/- all charges, it is to high from the private finance, if i have taken Rs 10, 000/- @ of 5% for three months intrest Rs 1500/- or 10% RS 3000/- for three months.
With your tariff sheet 2.95% intrest and late pament charges Rs 400/- p/m so total intrest for three months Rs 900/- and Rs 1200/- = Rs 2100/ toatal amount for the three months, in the statment Rs 6000/- it is to high charges which is charging.
My credit Amount is Rs 15000/-, loan on phone taken 12 instalment loan evry mont Rs 671/- and Rs 352/- which is adding in every month statement.
My requisting kindly reduce the hiden charges, do some thing in my faver, total amount i will be pay in 2 instalment.
i done some mistake not paid before the due date, next time never happen i will be paid before the due date.
My requisting to you kindly mail me how much i have to pay total amount. I hope for positive repply from your side.
Thanking you
Yours faithfully
(MOHD. ABDUL ALEEM)
Mob. NO [protected] / [protected]
Mail id :- [protected]@yahoo.co.in
[protected]@yahoo.com
The manager and Customer care
HSBC bank .
I am mr. Aleem Abdul holding the Card no [protected]. Every mont statement from the month of feb to may statement.
Period Openig balance purshase total amount
& other
Feb to Mar 08 10284.47 1842.40 12, 126.87
Mar to Apr 08 12126.87 1914.04 13, 040.91
Apr to May 08 13040.91 1948.55 14, 989.46
May to Jun o8 16, 500.00
This statement i have recieved, when i was paid the amount in the month of march on 25-03-08, before the due date, in the month of mar to Apr 08 statement it showing purchase charges Rs 1914/- and not deducted in the next statement.
With in the three months from Rs10300/- to Rs 165000/- almost Rs 6000/- all charges, it is to high from the private finance, if i have taken Rs 10, 000/- @ of 5% for three months intrest Rs 1500/- or 10% RS 3000/- for three months.
With your tariff sheet 2.95% intrest and late pament charges Rs 400/- p/m so total intrest for three months Rs 900/- and Rs 1200/- = Rs 2100/ toatal amount for the three months, in the statment Rs 6000/- it is to high charges which is charging.
My credit Amount is Rs 15000/-, loan on phone taken 12 instalment loan evry mont Rs 671/- and Rs 352/- which is adding in every month statement.
My requisting kindly reduce the hiden charges, do some thing in my faver, total amount i will be pay in 2 instalment.
i done some mistake not paid before the due date, next time never happen i will be paid before the due date.
My requisting to you kindly mail me how much i have to pay total amount. I hope for positive repply from your side.
Thanking you
Yours faithfully
(MOHD. ABDUL ALEEM)
Mob. NO [protected] / [protected]
Mail id :- [protected]@yahoo.co.in
[protected]@yahoo.com
To Dt: 17/06/08
The manager and Customer care
HSBC bank .
I am mr. Aleem Abdul holding the Card no [protected]. Every mont statement from the month of feb to may statement.
Period Openig balance purshase total amount
& other
Feb to Mar 08 10284.47 1842.40 12, 126.87
Mar to Apr 08 12126.87 1914.04 13, 040.91
Apr to May 08 13040.91 1948.55 14, 989.46
May to Jun o8 16, 500.00
This statement i have recieved, when i was paid the amount in the month of march on 25-03-08, before the due date, in the month of mar to Apr 08 statement it showing purchase charges Rs 1914/- and not deducted in the next statement.
With in the three months from Rs10300/- to Rs 165000/- almost Rs 6000/- all charges, it is to high from the private finance, if i have taken Rs 10, 000/- @ of 5% for three months intrest Rs 1500/- or 10% RS 3000/- for three months.
With your tariff sheet 2.95% intrest and late pament charges Rs 400/- p/m so total intrest for three months Rs 900/- and Rs 1200/- = Rs 2100/ toatal amount for the three months, in the statment Rs 6000/- it is to high charges which is charging.
My credit Amount is Rs 15000/-, loan on phone taken 12 instalment loan evry mont Rs 671/- and Rs 352/- which is adding in every month statement.
My requisting kindly reduce the hiden charges, do some thing in my faver, total amount i will be pay in 2 instalment.
i done some mistake not paid before the due date, next time never happen i will be paid before the due date.
My requisting to you kindly mail me how much i have to pay total amount. I hope for positive repply from your side.
Thanking you
Yours faithfully
(MOHD. ABDUL ALEEM)
Mob. NO [protected] / [protected]
Mail id :- [protected]@yahoo.co.in
[protected]@yahoo.com
The manager and Customer care
HSBC bank .
I am mr. Aleem Abdul holding the Card no [protected]. Every mont statement from the month of feb to may statement.
Period Openig balance purshase total amount
& other
Feb to Mar 08 10284.47 1842.40 12, 126.87
Mar to Apr 08 12126.87 1914.04 13, 040.91
Apr to May 08 13040.91 1948.55 14, 989.46
May to Jun o8 16, 500.00
This statement i have recieved, when i was paid the amount in the month of march on 25-03-08, before the due date, in the month of mar to Apr 08 statement it showing purchase charges Rs 1914/- and not deducted in the next statement.
With in the three months from Rs10300/- to Rs 165000/- almost Rs 6000/- all charges, it is to high from the private finance, if i have taken Rs 10, 000/- @ of 5% for three months intrest Rs 1500/- or 10% RS 3000/- for three months.
With your tariff sheet 2.95% intrest and late pament charges Rs 400/- p/m so total intrest for three months Rs 900/- and Rs 1200/- = Rs 2100/ toatal amount for the three months, in the statment Rs 6000/- it is to high charges which is charging.
My credit Amount is Rs 15000/-, loan on phone taken 12 instalment loan evry mont Rs 671/- and Rs 352/- which is adding in every month statement.
My requisting kindly reduce the hiden charges, do some thing in my faver, total amount i will be pay in 2 instalment.
i done some mistake not paid before the due date, next time never happen i will be paid before the due date.
My requisting to you kindly mail me how much i have to pay total amount. I hope for positive repply from your side.
Thanking you
Yours faithfully
(MOHD. ABDUL ALEEM)
Mob. NO [protected] / [protected]
Mail id :- [protected]@yahoo.co.in
[protected]@yahoo.com
HSBC Credit Card — outstanding
Sir,A credit card no [protected] was issued to my name in year 2005 and it was cancelled in Aug'06. A few days back I received a call from your bank that an outstaning of Rs. 15, 000 on me.
For your kind information, this card was NEVER used and at the time of issuing the card i aws assured that it had been free of any type of charges.
The details of due amount (15, 005) is please send to me as THE CARD WAS NEVER USED.
I request you to kindly send us the Statement of my account for the month of October 2008, and also kindly send the every month stataement to my mail ID. Kindly do the needful.
Kind regards,
RAJESH KUMAR,
03.11.2008.
Kind regards,
RAJESH KUMAR,
03.11.2008.
Sir,
I am an addon card holder from Vadodara and I am getting n number of calls from your recovery dept. even from banglore, hyderabad, mumbai and India for repayment of dues of my primary card holder. In fact I tries to convince them this is not my dues and as I am staying in different house than the primary card holder you better talk to the primary card holder though still they are calling my number for the same. SO, Please do the needfull by not making calls to my number at all
I am an addon card holder from Vadodara and I am getting n number of calls from your recovery dept. even from banglore, hyderabad, mumbai and India for repayment of dues of my primary card holder. In fact I tries to convince them this is not my dues and as I am staying in different house than the primary card holder you better talk to the primary card holder though still they are calling my number for the same. SO, Please do the needfull by not making calls to my number at all
HSBC Credit Card — Outstanding due to policy
Dear Sir/Madam,This is in reference with the credit card no [protected].
From last 4 years there is dispute due to the TATA AIG policy (MRP[protected]) on my credit card. After getting the papers of the policy I request for the cacellation of the policy at customer care but they were not taking the request for the cancellation. The very next day I stop using this card for any shopping after clearing all my dues. After so many reminders & written communication bank has cancealled the policy but not reverse the outstanding due to the policy.
Current outstanding (Rs. 78000) is only due to the TATA AIG policy(MRP[protected]) on the credit card.
I have all communication that took place while canceallation of the policy.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
62%
Complaints
1101
Pending
0
Resolved
681
![Hongkong & Shanghai Banking Corporation [HSBC] Phone](/img/bn/phone.svg "Hongkong & Shanghai Banking Corporation [HSBC] Phone"){kind=small}
+91 22 6680 0001
+91 22 6666 8890
+91 22 2263 6666
![Hongkong & Shanghai Banking Corporation [HSBC] Website](/img/bn/www.svg "Hongkong & Shanghai Banking Corporation [HSBC] Website"){kind=small}
![Hongkong & Shanghai Banking Corporation [HSBC] Address](/img/bn/location.svg "Hongkong & Shanghai Banking Corporation [HSBC] Address"){kind=small}
52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400001
HSBC Credit Card — Outstanding Payment
I have written so many mails that I am not using the credit card since july'07 and I have paid the outstanding of the same in the month of august'07. HSBC has tie-up with TATA AIG Insurance co., without informing to me they have debited some premium amount from Aug'07 onwards on my cards and yet to send me the statement of the same. I have not received any Insurance Policy Documents from TATA Aig. In the month of November'07 regularly follow-up with the Executives of TATA Aig I could found my policy no. and requested them to cancell the same and credited the premium amount to my HSBC card. In the month of NOvember'07 TATA AIG executive had cancelled the policy and assure me that they have credited the premium amount to my Card. After that I have regulary recevie the message from HSBC that the sum amount is pending reg. the premium amount of that policy which is cancelled in the month of November'07. They are harassing me.