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ICICI Bank - Change of Address

 
134 Reviews
User
  Pradeep Rai
Mr. Kamath,

I wish I did not have to write to you as the Managing Director and CEO of any institution, let alone ICICI Bank Limited, is not the responsible person for issues as trivial as Change of Address. However, it is the inefficiency, high handedness and unprofessional attitude of your Customer Service Managers at NRI-MUM that compelled me to write this note to you.

Since Nov 10, 2008, I had the most unpleasant of experiences to deal with Mihir Vyas, Jitendra Sharma, Manish Bhatia, Sangita Kuril, and Unnati K, with Sangita Kuril sending the exact same cut-and-paste email three times in four days: first on Nov 13, then again on Nov 15, and finally on Nov 17. In order to mark the emails in the inbox replied promptly, your Customer Service Managers simply cut-and-paste the standard responses available on your internal server, but they do not give a damn to what customer is actually asking for. Their behavior is 100% autocratic and totalitarian.

I have also got issues with your process of Change of Address as well. They will only advance ICICI bank into a bureaucratic organization. I have dealt with the torture and red tapism of your people for past one month to have my address changed. My specific concerns are

• I have an NRE account. Of course, I do not reside in India. How do you expect me to have an address in India?
• It is my account. As soon as I furnish my identity (e.g., passport) I should get my address changed promptly to whatever address I want. There should be no other documents requirements.
• For banks you want to compete with, e.g., Chase, HSBC, and Citi, I get my address changed online – whenever, wherever! Why cannot ICICI be like that?
• ICICI bank has a novel concept of mandate holder. He is fully authorized to operate my account. He can write checks and he can withdraw money, but why cannot you accept his address as my address? In writing I have requested you to have his address as my communication address and I have also furnished his address proof.
• Mihir Vyas dictates “For care off address NOC and relationship proof required(original).”
• Jitendra Sharma writes “You can also use as Ration Card issued by Government of India relationship proof.” How does he expect me to have a Ration Card in India when I reside in some other country?
• Manish Bhatia threats “We request you to provide us the Court Affidavit. We will be unable to process your request without relationship proof.” If one person lives inside India and other person resides outside India, how does he expect me to execute the Court Affidavit?
• Sangita Kuril says “We really understand our concern however please note that we do not want a scan copy send by you to us in the e-mail however we require physical documents and as your have mentioned that you have sent it than please confirm to track your status of it.” What’s the difference between a photocopy and a scan copy? Or, did you expect me to send you the original passport of my brother to you?
• Unnati K delivers the final judgement “With reference to SR86740771, we have rechecked the request, you have provided the NOC along with the request but the signature of blood relative is not original signature(photocopy) and you have not provided brother's passport with request .”
• For God’s sake, why so much bureaucracy, red tapism and dictatorship?
• This is not the right path for ICICI bank to be an International Bank, which you strive for.
• With the advent true international banks, like Citi and HSBC, and growth of other homegrown private sector banks like HDFC, people do have options now. Gone are the days ICICI used to be the only professional bank in India. ICICI bank is no longer professional these days. It’s more like SBI now.
• I had account with ICICI bank for over six years now, but it is no longer pleasant to bank with ICICI bank these days.
• Of course, I will do whatever it takes to salvage my money in the SBNRE account, but as a well-wisher of ICICI bank I do expect it to mend its ways.

Best wishes,
Pradeep

P.S.: A photocopy of my brother’s passport and another NOC with original signatures are on its way to ICICI Bank Limited, NRI Services Centre (CPC-NRI), 2nd Floor, Trade World, B-Wing, Kamala Mills Compound, Lower Parel, Mumbai 400 013, India.


Complaint comments 133 Comments     Updated:
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Comments

 

address change - want to change residence address on my saving account

I want to change the residence address on my saving account due to shifted the new location:
my account number is - 002101545686 with name of
BHAVNA OMAR

my new address is :-

11 L CPWD COLONY,
VASANT VIHAR
NEW DELHI -110057
 

no tower - document writing

Today 17-09-2008 morning to till time no tower from airtel. This Complaint every day condinue take action quic
 

Regarding shifting of Address - ICICI Card

I am M. Sreedhar Kumar and i have received a message from ICICI Credit Card Division that my card has dispatched through Elbee Courier vide AWB No. 320355070 and sent to my old address at Flat No. 103, II nd Floor, Prime Castle, Ravindra Nagar Colony, Habsiguda, Hyderabad and returned due to shifting. I am working with M/s. Vishnu Chemicals Ltd., at corporate office earlier, due to launch of New project at Vizag i have sent on deputation to Vizag. Now I am Staying at H.No. 26-16-27, China Gantyada, Opp. Lane of E-Seva, Old Gajuwaka, Vizag. So Kindly redirect the card to the above said address. I am ready to produce my photo ID at the time of taking delivery i.e., PAN Card. For Verification purpose i am furnishing my date of Birth as 17.07.1965,
 

change of address - ICICIBANK

crdeit card no----4477474398573009
new address
c2
gandhi nagar main stop
bsnl ty5 quaters
jammu-170001
 

Change of Address - NRE a/c at ICICI Bank

SUB:Change of address of Kumaran nagarajan residing at UK --NRE SB a/c 600601750580 of my son Kumaran Nagarajan & a/c maintained at ICICI Bank, Tallakulam Branch, Madurai and operated by Nagarajan Manickavasagam, father of Kumaran Nagarajan.

My son working as Senior Software Engineer at London has opened the NRE a/c as above and he has changed his residence from Cranston Close, Slough to Colchester, Essex county and to change the address in the records of your bank while on my recent visit to UK has given me the application duly filled and alongwith his passport copies and one copy of the new house agreement of his new residence at Colchester. The address is as below.

Kumaran Nagarajan,
131, Henry Laver Court,
Balkerne Heights,
Colchester,
CO3 3DY

On my return back to Madurai two weeks before I have provided all documents to your Tallakulam Branch to forward to ICICI Bank, Mumbai for effecting necessary change and advice to my son to his residence address & to his residence Phone and e mail id. The documents were received by your staff Ms.Pradeepa Rohini and I was informed that it will be forwarded to Mumbai ofice. Today when I called on your Tallakulam Branch & when checked up it was found that no change has effected so far.
Whether concerned at ICICI, Mumbai will look into and do needful and change and communicate to both my son Kumaran Nagarajan and myself to my mail id. For needful.
 
Dear Customer care,

I am in need of your favor in changing my residential address for future corresspondence.
I am having my Saving Account No.629401522541 & Direct A/c No. is 53837463 in ICICI Bank, Nehru Place Branch.
My current address mentioned is S-475, II - Floor, Greater Kailash - 1, New Delhi - 110048
Now I want to change to this new address : F-12/1, Ground Floor, Malviya Nagar, New Delhi - 110017

I would be very glad to your prompt & immediate action in this regard.

Looking forward to receiving an acknowledgement of change of my new address ASAP.

Thanks & reagrds,

Nirmala Yumnam
9818090511
 
Hi This is G.V.Reddy i am holding a savings accout in your bank i want to change of address in the passbook and cheque.

Old Address Change to this Address

D.No.9-126, Flat No: 906, Minar Apartments,
Bona Street, Deccan Towers, Basheerbagh,
Anaparthy, Hyderabad.(Bisede Babu Khan Estate)
East Godavari Dist. Pin Code 500 001
Pin Code 533342.
 
Hi this G.Venkata Reddy i am holding a saving account in your bank my account no is 018301516199 I want to change of my address

Old Address Change to this Address
D.No:9-126, Bona Street, Flat No :906, Minar Apartements,
Anaparthi, Deccan Towers, Basheerbagh,
East Godavari. Hyderabad.
Pin Code 533 342 Beside Babukhan Estate.
Pin Code 500 001
 
I have been trying to get my address changed for the past 20 days, but am just not able to do so.My credit card is getting expired in March 09 and I dont want the new credit card to go to my old address.I am not able to understand why is it so difficult to change one's address????The phone banking officials have not been helpful and keep sending me on a wild goose chase.I fully agree with the complaint .
N
User
gajanan  
 
please send address change from for seving a/c
 
Hi,
pls change my address
my new address is
co
prinka kiran chaudhari
37/4 shiv nagri
near thite S.T.D.
biglinagar
chinchwad
 
I am in need of your favor in changing my residential address for future corresspondence.
I am having my Saving Account No.004601542753 in ICICI Bank, New Friends Colony Branch.
My current address mentioned is C/O Mohd Yusuf R-22 - 2nd Floor Near Hari Masjid Joga Bai Ext, Batla House Jamia Nagar New Delhi 110025

Now I want to change to this new address : M-5-A, 2nd Floor Near Saifi Public School, Abul Fazal Enclave Jamia Nagar Okhla New Delhi 110025

I would be very glad to your prompt & immediate action in this regard.

Looking forward to receiving an acknowledgement of change of my new address ASAP.

Thanks & reagrds,

Ali Ahmad Khan - Email :aliahmadkhan2007@gmail.com
 
I am holding credit card No. 4477 4782 9488 9005 of icici bank.Kindly change my mailing address as follows:- J.S. KANWAR, PLOT No.24, 2nd FLOOR, SHAKTI KHAND-2, (OPP. SWARAN JAYANTI PARK), INDIRAPURAM-201010 (DIST. GHAZIABAD). Kindly acknowledge.
N
User
Denzil  
 
Dear Mr. Denzil,

Kindly write to us at nodalofficer@icicibank.com with ‘Customer Service issue – account’ as the subject line. Request you to provide the relevant details of your account along with your full name and contact details.

We will be happy to help you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
 

login not coming - Three in one icici a/c holder

Tring to log in several times since yesterday.login page not displayed.
 
Dear Mr. Patil,

To log in to your account successfully, please delete the cookies and temporary files from the cache. To do so, kindly follow the steps below if you are using Internet Explorer-

* Go to Tools > Internet Options >General
* Click on "Delete Cookies" and then press OK
* Click on "Delete Files", then select a check box of "Delete all offline content" and then press OK
* Click on "Clear History" and then press YES
* Click on "Setting", then select radio button of "Automatically" for the newer version of stored pages and then press OK
* Again, press OK on the Internet Options Page.

If you are using Mozilla Firefox, then kindly follow the steps mentioned below –

*Go to Tools
*Click on “Clear Private Data”
*Select “Cache” and “Cookies” and then click on “Clear Private Data Now”

We then request you to try logging in again. In case the problem continues, please forward us the error message and screen shot of the same at nodalofficer@icicibank.com, with the subject line as ‘Customer service issue – Net banking’. We will be happy to help you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
 
i hate icici bank its wierd
N
User
Denzil  
 

a/c change - ICICI

Can i convert my saving A/c to normal Savings A/c. Can i transfer my salary earned in abroad to this a/c.My A/c is in Mangalore(P.M.Rao Road branch)
 
Hi This is Mukesh Chauhan i am holding a savings accout in your bank my account No is 016701534286 i want to change my mailing address which is as uder.

Old Address Change to this Address

Mukesh Chauhan
ER-2
Records Office
MEG & Centre
Bangalore - 560042
Karnataka
 
Hi This is Mukesh Chauhan i am holding a savings accout in your bank my account No is 016701534286 i want to change my mailing address which is as under.

Old Address Change to this Address

Mukesh Chauhan
ER-2
Records Office
MEG & Centre
Bangalore - 560042
Karnataka

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    ICICI Bank - Change of Address