[Resolved] ICICI Bank Credit Card — about customer care person & tran. | |
i have not done any tran. with icici prudential, and u show one trans. in my statement. and from last two month i connect with your custmer care person but they are not give me any right answar, and they meke me misgide when i call him then they make me on hold, and don't tack with me, they tell me thet we forward your call to my sinear, but they not forward, hafe n houre, i confram in icici pru. there are no policy activeted in my account . plese solve my problem and connect with me as soon as possible. thanks my credit card no is -[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Sir,
I would submit the following few lines seeking your intervention and necessary help:
I am having a savings (salary) account No.[protected] at ICICI Bank, Punjagutta branch and have been issued with
a Debit Card No. [protected].
On 01 March '11, at about 0812 hours, I transacted drawl of cash from Standard Chartered ATM at Sangeet Theatre, Secunderabad.
On entering Rs. 3, 000/-, I did not get the cash but read on the screen, instructing me to enter in hundreds (or words to that effect).
This time I entered Rs. 3, 500/-. Again I read the same instruction as above.
In my third attempt when I entered Rs, 500/-, this amount was delivered along with a balance statement having a credit balance of
Rs 14, 067.50. Transaction No. SINS4758 9298.
However, on 05 March '11, when I drew Rs 5, 000/- from Axis Bank ATM, Mettuguda, to my astonishment, the credit balance shown was only Rs.25 67.50/- as against Rs 9, 067.50. since Rs.3, 000/- and Rs. 3, 500/- were wrongly debited from my account.
This discrepancy, immediately was verbally reported to Call Center, ICICI Bank on 05 March '11. I was given request Nos. SR[protected] and SR[protected]. On 18 March '11, I received a SMS stating that Rs. 3, 500/- given in complaint No. SR[protected] was reversed but no mention was available regarding Rs.3, 000/-.,
My repeated queries on this non reversal of Rs 3, 000/-, have not yielded any positive result. Instead, on 23 March '11, my bankers; ie, ICICI Bank alleged that I must have already received the amount. Also as per the Call center, I have not carried out any transactions on 01 March '11 but the transactions pertain to 05 March '11.
To enable ascertaining the discrepancy and establish the correct position, Standard Chartered Bank may be instructed to furnish the details of transactions occured prior to and after my above mentioned transactions on 01 March '11 at the Standard Chartered ATM at Sangeet Theatre, Secunderabad.
Looking forward to your kind help.
Thanking you Sir,
Prakash kumar,
My repeated queries on this non reversal of Rs 3, 000/-,
SR-Nos[protected], 21.03.11, 8.22am
[protected], 21.03.11, 3.55 pm
[protected], 24.3.11, 7.46 pm
[protected], 29.03.11, 4.17 pm
[protected], 12.04.11, 12.26 pm,
[protected], 12.04.11, 12.27
[protected], 22.04.11, 11.08 am
[protected], 22.04.11, 01.19 pm
[protected], 22.04.11, 2.47 pm
[protected], 04.05.11, 825 am
have not yielded any positive result
prakash kumar
[protected]
I would submit the following few lines seeking your intervention and necessary help:
I am having a savings (salary) account No.[protected] at ICICI Bank, Punjagutta branch and have been issued with
a Debit Card No. [protected].
On 01 March '11, at about 0812 hours, I transacted drawl of cash from Standard Chartered ATM at Sangeet Theatre, Secunderabad.
On entering Rs. 3, 000/-, I did not get the cash but read on the screen, instructing me to enter in hundreds (or words to that effect).
This time I entered Rs. 3, 500/-. Again I read the same instruction as above.
In my third attempt when I entered Rs, 500/-, this amount was delivered along with a balance statement having a credit balance of
Rs 14, 067.50. Transaction No. SINS4758 9298.
However, on 05 March '11, when I drew Rs 5, 000/- from Axis Bank ATM, Mettuguda, to my astonishment, the credit balance shown was only Rs.25 67.50/- as against Rs 9, 067.50. since Rs.3, 000/- and Rs. 3, 500/- were wrongly debited from my account.
This discrepancy, immediately was verbally reported to Call Center, ICICI Bank on 05 March '11. I was given request Nos. SR[protected] and SR[protected]. On 18 March '11, I received a SMS stating that Rs. 3, 500/- given in complaint No. SR[protected] was reversed but no mention was available regarding Rs.3, 000/-.,
My repeated queries on this non reversal of Rs 3, 000/-, have not yielded any positive result. Instead, on 23 March '11, my bankers; ie, ICICI Bank alleged that I must have already received the amount. Also as per the Call center, I have not carried out any transactions on 01 March '11 but the transactions pertain to 05 March '11.
To enable ascertaining the discrepancy and establish the correct position, Standard Chartered Bank may be instructed to furnish the details of transactions occured prior to and after my above mentioned transactions on 01 March '11 at the Standard Chartered ATM at Sangeet Theatre, Secunderabad.
Looking forward to your kind help.
Thanking you Sir,
Prakash kumar,
My repeated queries on this non reversal of Rs 3, 000/-,
SR-Nos[protected], 21.03.11, 8.22am
[protected], 21.03.11, 3.55 pm
[protected], 24.3.11, 7.46 pm
[protected], 29.03.11, 4.17 pm
[protected], 12.04.11, 12.26 pm,
[protected], 12.04.11, 12.27
[protected], 22.04.11, 11.08 am
[protected], 22.04.11, 01.19 pm
[protected], 22.04.11, 2.47 pm
[protected], 04.05.11, 825 am
have not yielded any positive result
prakash kumar
[protected]
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ICICI — atm tran
Sir,I would submit the following few lines seeking your intervention and necessary help:
I am having a savings (salary) account No.[protected] at ICICI Bank, Punjagutta branch and have been issued with
a Debit Card No. [protected].
On 01 March '11, at about 0812 hours, I transacted drawl of cash from Standard Chartered ATM at Sangeet Theatre, Secunderabad.
On entering Rs. 3,000/-, I did not get the cash but read on the screen, instructing me to enter in hundreds (or words to that effect).
This time I entered Rs. 3,500/-. Again I read the same instruction as above.
In my third attempt when I entered Rs, 500/-, this amount was delivered along with a balance statement having a credit balance of
Rs 14,067.50. Transaction No. SINS4758 9298.
However, on 05 March '11, when I drew Rs 5,000/- from Axis Bank ATM ,Mettuguda, to my astonishment, the credit balance shown was only Rs.25 67.50/- as against Rs 9,067.50. since Rs.3,000/- and Rs. 3,500/- were wrongly debited from my account.
This discrepancy, immediately was verbally reported to Call Center, ICICI Bank on 05 March '11. I was given request Nos. SR[protected] and SR[protected]. On 18 March '11, I received a SMS stating that Rs. 3,500/- given in complaint No. SR[protected] was reversed but no mention was available regarding Rs.3,000/-.,
My repeated queries on this non reversal of Rs 3,000/-, have not yielded any positive result. Instead, on 23 March '11, my bankers; ie, ICICI Bank alleged that I must have already received the amount. Also as per the Call center, I have not carried out any transactions on 01 March '11 but the transactions pertain to 05 March '11.
To enable ascertaining the discrepancy and establish the correct position, Standard Chartered Bank may be instructed to furnish the details of transactions occured prior to and after my above mentioned transactions on 01 March '11 at the Standard Chartered ATM at Sangeet Theatre, Secunderabad.
Looking forward to your kind help.
Thanking you Sir,
Prakash kumar,