[Resolved]  ICICI Bank Home Loan — Customer Service Delay in Disbursement

Address:

Hyderabad, Andhra Pradesh

Please refer following email sent to ICICI Bank Management. I am so frustrated with Bank i request to take immediate action.



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to ICICI Bank


I am not sure what's wrong with Home loan process in ICICI Bank. We had very brutal customer service for every step of the loan.

1. We got loan sanctioned after so many documentations and so many repetitive questions in Feb after so many communications.
2. We got first cheque and we had so many assurances to get the second installment without any delay.
3. We are paying monthly payments without any delay.
4. Then i got call saying 2nd disbursement cannot be done since you have due to short of funds to pay monthly payment by Rs 296. I am not sure why they say this. I have balance more than Rs 25000 in NRE and NRO account and they can deduct directly since i authorized same while i signed up for loan.
5. We got promises from bank managers and agents that 2nd Disbursement will be done in one week and they did this in mid March. No money got released till today and my builder is still waiting for payment.
6. I see very repeatedly promises are made non of the promises are fulfilled by ICICI Bank.
7. No clear guidance what i need to do to resolve this issue. One person says i need to pay some Rs296 and i paid immediately and another person calls and you did not pay the same even though i produced receipt of payment. No one called or sent email or informed in anyway about this due. When we called repeatedly they respond saying you have some due.

I see ICICI bank advertise that they are good in customer services but my experience is so worst that i feel why i signed up with ICICI for Home Loan. Being customer for more than 10 years if i get such treatment and customer service i cant believe how new customers are treated.

I request to take appropriate action to communicate the same to authorities.

Thanks
VJ

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