I am a frustrated ICICI Bank customer..
ICICI Bank which "used to" provide great banking experience is now proving just "experience".
I recently made an online recharge of Rs.333/- for my Airtel Mobile on 14th February. As usual i did not get any amount instantly in my mobile.. But-this time not as usual- i did not get the amount even after waiting for 18 hrs. So, i called up ICICI[which doesn't have a toll-free number] and after pressing many options i managed to reach the customer care executive who asked me to wait for 4 more hours, as 24hrs is the time required for recharge. Later, next day, i again called ICICI, after 2 or 3 calls[some technical error with their PHONE BANKING No.] i reached the banker, who asked me to wait for 4 days now so that my amount be transferred back to account. After waiting for 4 days, i again called ICICI[till now i had spent around 55 Rs. for calling ICICI!], this time i got a reply that 4 days doesn't account for Sunday and also the first working day after that is actually counted as "ZERO" day and not 1st day !! thats the new counting system implemented by ICICI!, so i need to wait for 2 more days to register my complaint , also they can't call back and neither register the complaint in advance. After that, i planned to register the complaint online(as i had already spent around Rs.75 on calls to ICICI) and the message i got was that i need to wait for 5-6 working days for resolving my complaint!.
After seeing that message, i again called ICICI, where the person replied that their server is facing some technical error, and i need to call them again after 1/2 hr. I again called them after around 40 minutes, where i get a reply that i need to wait for 6 working days and after that CALL THEM BACK again if my amount is not transferred! So i am still waiting for 26th february to get my amount. But, even if i get the amount back, what about the kind of harassment faced by me and what about the phone calls for which i have already spent more than Rs.100/- from my pocket???.