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Idea Cellular Ltd - complaint against poor service

 
31 Reviews
User
  ALKA RASTOGI
HI

My name is Alka Rastogi

i have one no from idea that is 9990134538

and on monday i lost my sim and want to replace it

and i took the address of one of the idea cellular service center in paharganj

and the address is

10010, multani dhandha, paharganj

and i reached there at 12 pm on monday

and the showroom is still not opened

and employees were waiting for the owner of the service center

and i when i talked with the owner on the phone that the timings are 10am to 8pm

than he simply told me that u have to wait for next 30 min

because i have some pesonal work to do and disconnect the phone

and when i called again

and he talked very rudely and also told me " go and file a complain against me"

and than one of the employee cut the phone and asked to wait or go away

and he also told me that it is not ur baap ka showroom

it our wish when we opened it

if u have problem than go and complain

we will not help you

so please take a action against that owner as well as idea

i will be very thankful to you



Alka Rastogi
Complaint comments 30 Comments     Updated:
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Comments

 
im hussain gurana,
one of my number is idea's and is 9887584949
i have noticed that most of the times my account balance reduces without any reason i dont know why so?
but if this will continue longer i'll have to file a case against firm
so please help me out
A
User
realeye  
 
My Number is 9889415570
My native no is 03243-205461(Location west bengal, Distt-Bankura, under KHATRA BSNL exchange)


-When i connect to my native no(03243-205461) from my home network(jhansi.UP)-message is given "error number"
-Its only happening all idea numbers and its confirmed.
Now customer care unit and technical section not co operate with my problem and they saying ''idea network and connection is no problem and BSNL network not support any idea network calls that's why you unable to outgoing that number'', (Time 6:20 to 6:40 dated on 17/12/2008).
Now my question is if idea network is not support with BSNL network then why support other BSNL mobile and landlines numbers?
Secondly, why suddenly not support with BSNL no.(My native number03243-205461) because at first it was working(means out going)?

Since 1 year I have very bad experienced about your customer care section: They are given wrong information and different advices to customers, Many times i am waiting till 30 minutes as holding..(not listening) and very very poor customer service and under knowledge advices/suggestions, Again i am saying please change and improve your customer care unit and put qualified stuffs and should knowledge and experienced where we can get good customer support.
Very very Bad service..basically in UP!
 
I had renewed my full talk time card on my mobile No. 9921382352 and by mistake I fed in wrong number 98 the amount of Rs. 234/- got added to some other customer account. Immediately I contacted idea showroom in Panaji-Goa, but I see that they did nothing to recover my money. Can you advise me the solution to this problem ? or should keep on loosing money in the same way ?
 
hi,
i myself Mr N M Thakare. Govt officer in Health sevices, Maharashtra.
My idea no is 9850234790.
i ve been using it since last 5 years.
but i m often receiving calls from idea every now and then, almost 6 times a day. it is disturbing me when i m busy with my work.
i m not at all interested in such stupid calls n messages from Idea.
So Idea should consider the same, else i m likely to move to the consumer council.

So kindly consider the same and take a prompt action.
 
IDEA service is 3rd class in the world.
 
What a nice slogan An idea can change you life. yes it is true that Your idea is really change our life because no tower no signal and disconnected when you are going to talk anybody thats idea in sanawad city.
hi I m pawan karma from city sanawad
Your idea services is really very poor in Sanawad plz help us to manage your idea signal and disconnectivity in sanawad otherwise we will all go to consumer court to complain against idea no its not possible because for gandhigiri is alive today
As in your hand to care this problem and solve as early as possible
 

cut of Rs 2 for a single message - Idea

from June 2009 when I message anybody Rs 2 are being cut from my recharge. I use Idea voucher for recharge.Plz help me out.
 
i'm custer of idea net connect. idea gives advertise that they will provide speed of 236 kbps but actually speed is only 20 kbps.
what is this.
plese do not not buy idea net connect.otherwise u will suffer.
 

no response against consumer forum complaint - Idea Cellular Ltd

this is to inform you that i have earlier lodge a complaint regarding this company and no one i about to hear it and with respect to it they are making an excuse that we are not accepting their call

my complaint is about that i have bought a idea net setter on 03.06.2009 an i was comitted that the dedicated speed i will get was around 50/kbps but the speed i get was 2-3 kbps i have earlier told them to check my usage but they taking the matter to another way out and keep generating my bill after i have given a request for disconnection so please help me to sort out this problem as regarding this complaint i have faced very losses as my buiseness is totally dependant on the internet

shan ghai
9718314314
9891804804
rsgishan@rediffmail.com
 
123456789
 
I am by a new postpaid conection of idea but idea executive a wrong coment me of billing sesson & he was charge the gprs service charge one is currant and one in addvance plese reply me
 
Sir,

I have purchase two Idea corporate 2-year Advance rental connection in March-09 with GPRS (Rs.99/-) unlimitied facility when i have used GPRS facility in 9718883999 within five days my bill goes upto Rs. 450/- then i have contact to customer care for the huge amount within short duration and only 10~15 call done he said i could not tell u what is reason till Bill generation after bill generation i can explain reason behind this amount within 10 days gone upto Rs.650/- he also advice me partial payment to be deposit then i have deposit Rs.200/- for connection contd. till bill generation So i have request to disconnect this connection and after bill generation i have contact he said your GPRS utility being charge then i have ask what is the plan running for this facility he told me that Rs.99/- facility not activate this connection. so this is the reason for this huge bill within short period.
Then i have several mail send to nodel Officer-idea Delhi To Ms. Seema Sehrawat she also not given me proper response ultimately this connection closed. Hence i have deposit to IDea Rs.600+200= Rs.800/- and connection used only one month. and i have request to send me my balance amount Rs.150/- she ignored for that later on he activate the Rs.99/- facility my 2nd no.- 9718884999
So now what should i do.

regards
Abdullah
9718884999
 
Dear complaint Depatt,

My name is Amit sharma and the no is 9891194313. on date 23/09/2009 I had a discussion with neet negi one of the repersentative she could not solved my quiery regarding recharge amount the she forwarded dis call to her supervisir just from half an hour later what i saw on my mobile screen sim card registration failed. that lady made an error and i have to suffer and i missed a lots of call becuase of her error, so please take a leagal action against that person so that in futute can't do suck blunder mistake.
i can be reached on 9891194313 and if u need more information then can mail me amit_awdhesh@yahoo.co.in


thanks
Amit
 
Dear Sir,
To whom so it may concern.
I am very sorry to inform you the behavior of your dealers. They say one thing and act another thing. It was said that there is a scheme 60/p for all the local calls and Std. so I recharged after recharging I received the following message “your last recharge successful with Rs 131.0 Now A/b is Rs.326.09. thanks for using Idea Services. Outgoing call on Roaming at Rs.1.50.” this is something cheating. Before recharging asked everything and now sending these kinds of messages. Then whenever I make Std. calls for 2 minutes the money was cut Rs.6. So I request you to cancel this from my mobile. I don’t want this scheme. Really saying you people are looting the customers with wrong ideas. I think only these idea people are doing these kinds of things. Kindly do the needful. Please cancel the Rs.131/ scheme. Please do it as soon as possible.
This was the mistake of your dealer wrongly conveying the message so please cancellit.
Thanking you in anticipation.
My.Mo.N. 9763277866.
 

complaint about call centre employee - idea prepaid costomer

i zohaib alam siddique have called costomer care on 10-11-2009 at around 4:20 pm to get detail of my deduction of money from my account , but the call center employ have not given me any information of my actul deduction. after my repeated question he have scolded me " abe paise nahi kate to kha se batau"
please take some serious action on this matter after all it is hearts any costomer who trust on on you and in return he gets this type of response.......
 
Dear service Provider

we have taken 25 corporate connection. Sorry to say that we are not getting service from yor side. we are facing a major problem of network coverage, we complaints through email many time from last three years. but yet no action has been taken.
D
User
praveen  
 
i am very angry because no one reason my balance is cut. i want contact to idea manager
 
Sir,
Mera naam Nilesh Hai aur mera idea no. +919826116047 hai.mai Ambikapur chhattisgarh me rahta hun.
mere mobile se 6 month ke liye dialor tone ka charge kaat liya gaya hai aur gaane ka extra charge bhi kaata gaya lekin mere mobile me dialor tone play nahi ho raha hai.mobile par call karne par bas idea jingle play hota hai.
ye problem mujhe date-25-01-2010 se aa rahi hai jab mujhe ek idea service se call aaya ki aaj aap idea dialor tone 6 month ke liye activate karenge to aap ko missed call alert 7 din ke liye muft di jayegi aur maine activate kara liya.isse pahle bhi mera dailor tone activate tha aur tab gaana ache se play ho raha tha.maine idea customer care me bahut baar call kiya par abhi tak is problem ko solve nahi kiya gaya.maine 198 per call karke apna cumplain bhi 2 baar darj kara chuka hun lekin abhi tak kuch nahi kiya gaya.I request you sir plzz mera problem solve kar dijiye.
 
Dear sir, I am idea celluar customer and i am using idea celluar service last more than two year, Few das back i got a call from idea office to convert my pre paid service in to post paid service. After convensing your excutive i got your plan, and for that paticular plan i paid 250 rs by 15th of feb. your excutive told me that your first sim will be block after activate your second sim . But both sim are now un resistered .After this condition i complain in a idea customer center, where i known that my sim has been started on a other no.
So kindly sir please help me because your excutive are not playing their role sincerly.

If want to call me on my other no please call me on 9555077287.
N
User
Manish Kumar Singh Idea Cellular  - Delhi, North Delhi, Delhi, India
 

Rude behaviour and wrong balance deduction - Idea Cellular Limited

Hi Sir,


This is to bring in your notice that i am manish kumar and i am idea prepaid subscriber and my mobile no is -9718818599 adn all of sudden on 10th April rs 60 has been deducted without any service activation request.when i called in customer care then i explained entire things to customer care executive then he made complaint for the same and told me that your amount will be refunded on 15th April and i waited till 17th April but not get credited again i called today then i called in customer care in morning and i spoke to mrs-Sapna who was providing information to me but he was responding rudely to me instead of provding information and told that 'AAP SERVICE USE KARENGE TO PAISA KATAGA HI AUR AAPNE HI SERVICE LAGAYI HAI" then i told to her to transfer the call to ur supervisor and again i spoke to Mr Sumit who has not manner at all,He talked to me unprofessoinaly and just arguing with me told"AAPKO KOI BALANCE NAHI DIYA JAYEGA" and abruptly disoconeected my call while i was speaking. One more information i would like to share that i have already registered this no in DND in feb and 45 days has been passed but still i am getting promotinal calls and sms on daily basis and when i told to customer care then they told me "sir aap kuch samay aur wait kar lijiye" means just provided misleading information to time every time so i am totaly disatisfied with the services so on priority basis kindly resolve my problem ASAP.

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    Idea Cellular Ltd - complaint against poor service