[Resolved]  Idea / Postpaid To Prepaid ([protected]) — misguide and cheating ( Tampering my ID )

Address:

Aligarh, Uttar Pradesh

Dear Team,
I am user of Idea or Escotel since launch year 1996 and this particular No. I am using for last 7 year. Paid bill amt of Rs. 2.5 lac approx on this No. only.

I was very happy with the services of Idea till last 2-3 months. I never expect this type of attitude or delay in resolving the issues from Idea.I am following this issue with Idea customer care for last 2 months on mobile and now on mail from 24 Nov. They are generating bills on regular basis but no one is trying to resolve my problem and cant understand how much problem I am facing due to out of service on this No.

Their sales person or dealer cheated me twice and Idea customer care says me to submit the bill of Rs.223 on 26 Nov. and Rs. 546 on 5 Dec. They never inquire why this problem started and who is responsible for that, is their any mistake from my side.
1. When I had paid entire bill with topup of Rs.30 more ( as per advice given by the sales guy at idea dealership )
with ID proof and photograph on 6/10/2011 why he proceed my request on date 21/10/2011.
2. When I changed my add form company to my personal approx before one year, I gave my ID as my DL and my
my address on DL is " B-260 Trans Yamuna Colony, Agra " But Idea dealer changed or temper it as " B- 260 Trans
Yamuna Colony, Aligarh. There is no such Trans Yamuna Colony in Aligarh. How your FI will work I dont know.
And it came into my knowledge when this problem generates, because when I asked idea C Care that I am not
getting the bills then they said they are sending the bills on your Aligarh address. Then I told them that there is
no such address in Aligarh, it is in Agra. Then they change my billing address on dated 5/12/2011.

>> How they can change my ID and How FI agency is working there. Positive address FI with no such
address in the city.
>> The sales person at Idea dealership says we cant care about your association with Idea and what ever you can do you may go had. I think that he might be right because nobody is listening my problem and resolving it.

When nobody is trying to understand my problem then I think about you and mailing this request to you.
Kindly do the needful ASAP because this No. is linked with my banking and other financial instruments. And due to this I am facing many problems.
Why should I pay again and again for same issue. I am not ready to pay any single paisa now.

Mail of Idea Customer Care attached below the request

Thanks and Regard,
Rohit Pal Singh
B-260, Trans Yamuna Colony,
Agra. 282006
[protected] ( UP W )
[protected] ( Delhi )

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: rohit deep <[protected]@yahoo.com>
To: "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>
Cc: "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@trai.gov.in" <[protected]@trai.gov.in>
Sent: Sunday, 11 December 2011 10:52 AM
Subject: Fw: Your Idea Mobile(#[protected])

Dear Mr. Himanshu,
Why my security amount has been adjusted for that outstanding which will be hampering me and giving me a huge pain due to your service and cheating done by your sales person/ Dealer.

This is not the solution, once again you are cheating me by adjusting my security amount without getting confirmation from me and why this thing has been done when mistake is from your side.

Plz do the needful with a proper solution.

Rgds,
Rohit Pal Singh
B-260, Trans Yamuna colony,
Agra.
[protected]
[protected]

----- Forwarded Message -----
From: Customer Care (UPW) <ccare.[protected]@idea.adityabirla.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Friday, 9 December 2011 6:58 PM
Subject: RE:Your Idea Mobile(#[protected])

Dear Mr. Singh,

Greetings for the day!

With reference to your e-mail, we acknowledge your concern regarding migration from postpaid to prepaid of your Idea Mobile Number [protected].

In this regard, we would like to inform you that the outstanding of Rs.550 has been adjusted with security amount as on 08/12/2011 and no outstanding amount is due on your Idea Mobile Number.

Although, we would like to request you kindly visit the nearest “My Idea” Location along with the below mentioned documents, to enable us to process your request.



* Photo ID Proof (Voter ID card/PAN card/Driving License/Passport/Identity card issued by state or central govt. /Photo Credit card)
* A local address proof (Voter card/Passport/Driving License/LIC policy)
* One Passport size photograph
* Migration form


We apologize for the inconvenience caused to you.

We value your association with us and look forward to your continued patronage.

Thanks & Regards

Md. Asif Saba
Customer Service Desk
Idea Cellular Limited – UP West
Visit us at: www.ideacellular.com
Alternatively you can also call us on <12345> to know more about IDEA


PS: In case you require any further assistance, please:

ü SMS us ACTMCA at 12345 (Toll free) for activation of Missed Call Service.
ü Or e-mail us at ccare.[protected]@idea.adityabirla.com.
ü Or visit our website www.ideacellular.com.
ü Simplify Life with Idea Self care. Just dial *147# and get instant information related to your account on your Mobile Screen.
ü To avoid unwanted telemarketing calls, register your telephone number in NDNC Registry. Call 1909 or send SMS “START 0” on 1909.
ü To deactivate all VAS services from your Idea mobile number except GPRS, sms STOPVAS at 12345(toll free).
From: rohit deep [mailto:[protected]@yahoo.com]
Sent: Tuesday, December 06, 2011 5:37 PM
To: Himanshu Kapania
Cc: Customer Care (UPW); [protected]@trai.gov.in
Subject: Fw: Your Idea Mobile(#[protected])

Dear Mr. Himanshu,


I am user of Idea or Escotel since launch year 1996 and this particular No. I am using for last 7 year. Paid bill amt of Rs. 2.5 lac approx on this No. only.



I was very happy with the services of yours till last 2-3 months. I never expect this type of attitude or delay in resolving the issues from Idea.I am following this issue with your customer care for last 2 months on mobile and now on mail from 24 Nov. They are generating bills on regular basis but no one is trying to resolve my problem and cant understand how much problem I am facing due to out of service on this No.


Your sales person or your dealer cheated me twice and your customer care says me to submit the bill of Rs.223 on 26 Nov. and Rs. 546 on 5 Dec. They never inquire why this problem open, is their any mistake from my side.
1. When I had paid entire bill with topup of Rs.30 more ( as per advice given by the sales guy at your dealership )
with ID proof and photograph on 6/10/2011 why he proceed my request on date 21/10/2011.
2. When I changed my add form company to my personal approx before one year, I gave my ID as my DL and my
my address on DL is " B-260 Trans Yamuna Colony, Agra " But your dealer changed it as " B- 260 Trans
Yamuna Colony, Aligarh. There is no such Trans Yamuna Colony in Aligarh. How your FI will work I dont know.
And it came into my knowledge when this problem generates, because when I asked your C Care that I am not
getting the bills then they said they are sending the bills on your Aligarh address. Then I told them that there is
no such address in Aligarh, it is in Agra. Then they change my billing address on dated 5/12/2011.

>> How they can change my ID and How FI agency is working there. Positive address FI with no such
address in the city.
>> The sales person at your dealership says we cant care about your association with Idea and what

ever you can do you may go had. I think that he might be right because nobody is listening my

problem and resolving it.

When nobody is trying to understand my problem then I think about you and mailing this request to you.
Kindly do the needful ASAP because this No. is linked with my banking and other financial instruments. And due to this I am facing many problems.
Why should I pay again and again for same issue. I am not ready to pay any single paisa now.

Its my humble request to resolve this issue and adjust my security amount in my Pre paid SIM. I will be thankful to you.

Thanks and Regard,
Rohit Pal Singh
B-260, Trans Yamuna Colony,
Agra. 282006
[protected] ( UP W )
[protected] ( Delhi )


getting the billd this is the reason why I am not getting any bill till now. I am putting this issue in TRI also.
----- Forwarded Message -----
From: Customer Care (UPW) <ccare.[protected]@idea.adityabirla.com>
To: rohit deep <[protected]@yahoo.com>
Sent: Monday, 5 December 2011 1:54 PM
Subject: Re: Your Idea Mobile(#[protected])
Dear Mr. Singh,

Greetings for the day!

With reference to your e-mail, we acknowledge your concern regarding migration of your Idea Mobile Number [protected].

We wish to inform you that for migration of your Idea postpaid number into prepaid you are requested to clear the outstanding amount of Rs 546.44/- till date.

We request you to visit nearest “My Idea “along with below mentioned documents for migration.

· Copy of Identity proof ( Pan Card, Voter Id)
· Copy of Address proof (Electricity bill, Landline bill)
· 1 passport size photograph
· Migration form

We are enclosing the list of “My Idea” for your reference.

We appreciate your feedback and concerns highlighted to us regarding one of our team members. We deeply regret the inconvenience caused to you in the event of any service lapse on our part.

Also, we would ensure that the matter be brought to the notice of the concerned people to avoid recurrence of such incident in future. We regret the inconvenience caused to you.

We value your association with us and look forward to your continued patronage.


Thanks & Regards

Shraddha Tamhankar
Customer Service Desk
Idea Cellular Limited – UP West
Visit us at: www.ideacellular.com
Alternatively you can also call us on <12345> to know more about IDEA


PS: In case you require any further assistance, please:

ü SMS us ACTMCA at 12345 (Toll free) for activation of Missed Call Service.
ü Or e-mail us at ccare.[protected]@idea.adityabirla.com.
ü Or visit our website www.ideacellular.com.
ü Simplify Life with Idea Self care. Just dial *147# and get instant information related to your account on your Mobile Screen.
ü To avoid unwanted telemarketing calls, register your telephone number in NDNC Registry. Call 1909 or send SMS “START 0” on 1909.
ü To deactivate all VAS services from your Idea mobile number except GPRS, sms STOPVAS at 12345(toll free)


From: Customer Care (UPW)
Sent: Saturday, December 03, 2011 10:22 AM
To: 'rohit deep'
Subject: RE: Your Idea Mobile(#[protected])

Dear Mr. Singh,

Greetings for the day!

With reference to your e-mail, we acknowledge your concern regarding migration of your Idea Mobile Number [protected].

We would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned authority.

The matter is currently being followed up and we will revert to you at the earliest.

We would like to inform you that the hard copy of bill has been already delivered at your registered billing address.


Thanks & Regards

Shraddha Tamhankar
Customer Service Desk
Idea Cellular Limited – UP West
Visit us at: www.ideacellular.com
Alternatively you can also call us on <12345> to know more about IDEA


PS: In case you require any further assistance, please:

ü SMS us ACTMCA at 12345 (Toll free) for activation of Missed Call Service.
ü Or e-mail us at ccare.[protected]@idea.adityabirla.com
ü Or visit our website www.ideacellular.com .
ü Simplify Life with Idea Self care. Just dial *147# and get instant information related to your account on your Mobile Screen.
ü To avoid unwanted telemarketing calls, register your telephone number in NDNC Registry. Call 1909 or send SMS “START 0” on 1909.
ü To deactivate all VAS services from your Idea mobile number except GPRS, sms STOPVAS at 12345(toll free).



From: rohit deep [mailto:[protected]@yahoo.com]
Sent: Friday, December 02, 2011 7:55 PM
To: Customer Care (UPW)
Cc: Customer Care (UPW); [protected]@trai.gov.in
Subject: Re: Your Idea Mobile(#[protected])

Dear Shraddha

I think you are not getting my concern.

>> Once I had made the payment with over Rs.30 at your dealership. Now it is not my fault. Plz inquire you dealer ( Ruskin Agency, Aligarh ) that why he put my request on dated 21/10/2011. And according to him ( Mr Pawan over there) He put my request on 21/10/2011, and you are saying that there is no request.
>> My alternate No. never of NCR never stop because it is a corporate No. of ICICI Bank. No body contact me.
>> Its my request to resolve my problem and activate my No. I my facing my financial problem because this No. is attached with my banking and other financial instruments.

>> Why should I pay again and again for the same problem. It means you and your dealer are doing the things according to you. Customer is no where or useless. No body contacted me till date. Myself contacted your executive yesterday ( [protected]) at Aligarh. He told me that he will resolve it but no response.

*** One more thing came into my knowledge that your executive had changed my ID ( DL ) because the DL provided to you had my address as
B- 260, Trans Yamuna Colony,Agra. 282006. and they alter my ID address as B- 260, Trans Yamuna Colony,Aligarh. 282006. There is no Trans Yamuna Colony in Aligarh and this is the reason why I am not getting any bill till now. I am putting this issue in TRI also.

Do the needful ASAP


Rgds,
Rohit Pal Singh
B- 260, Trans Yamuna Colony,
Agra. 282006.
[protected] ( UP W )
[protected] ( Delhi )

From: Customer Care (UPW) <ccare.[protected]@idea.adityabirla.com>
To: rohit deep <[protected]@yahoo.com>
Sent: Saturday, 26 November 2011 1:51 PM
Subject: Re: Your Idea Mobile(#[protected])
Dear Mr. Singh,

Greetings for the day!

With reference to your e-mail, we acknowledge your concern regarding migration of your Idea Mobile Number [protected].

We regret for the inconvenience caused to you.

We wish to inform you that we haven’t found your request for migration till date.

We tried contacting on your Idea number and alternate contact number [protected]. However contact could not be established.

For migration of your number you need to clear your outstanding amount of Rs 223.78/- till date and needs to visit nearest “My Idea” along with below mentioned documents.

· Copy of Identity proof ( Pan Card, Voter Id)
· Copy of Address proof (Electricity bill, Landline bill)
· 1 passport size photograph
· Migration form

We value your association with us and look forward to your continued patronage


Thanks & Regards

Shraddha Tamhankar
Customer Service Desk
Idea Cellular Limited – UP West
Visit us at: www.ideacellular.com
Alternatively you can also call us on <12345> to know more about IDEA


PS: In case you require any further assistance, please:

ü SMS us ACTMCA at 12345 (Toll free) for activation of Missed Call Service.
ü Or e-mail us at ccare.[protected]@idea.adityabirla.com.
ü Or visit our website www.ideacellular.com.
ü Simplify Life with Idea Self care. Just dial *147# and get instant information related to your account on your Mobile Screen.
ü To avoid unwanted telemarketing calls, register your telephone number in NDNC Registry. Call 1909 or send SMS “START 0” on 1909.
ü To deactivate all VAS services from your Idea mobile number except GPRS, sms STOPVAS at 12345(toll free)



From: rohit deep [mailto:[protected]@yahoo.com]
Sent: Thursday, November 24, 2011 11:10 PM
To: Customer Care (UPW)
Subject: complaint to be resolve on priority

Dear Team,

>>I am your customer since 7 year and got your connection from Aligarh ( Ruskin Agency ). I had your post paid connection and paid approx 2.5 lac as my bill payment as post paid during this tenor of 7 year. But now I had been transferred to Delhi and want to continue this number of W UP so for that I had gave request to convert my post paid No. into Pre Paid No. at your Ruskin Agency, Aligarh on dated 6/10/2011 with my ID proof. But they put my request on date 21/10/2011. Before giving my request I had paid my entire dues with additional amt of Rs 30.00 as the executive told me that it will take time to covert into pre paid.
>>But till date it will be as an Post paid connection and my bill has been generated and your customer call center phoned me regarding the same, I said that I am in roaming, but they told me to contact to the dealer. Yesterday I called to the dealer Ruskin Agency ( Exe Name Pawan ), The langauge he use is not tolerable.... he told me that we cant do anything, this is not our fault we dont care how long you had been associated with Idea and what ever you can do you may try, nothing can be change.
>> This type of behavior I cant expect from Idea as I had been associated with this company for a long time. This is the time when I can use same No. with any company.But I want to be a customer of IDEA. But this type of attitude used by your dealers is not a good sign for your elite customers. You can check my track also.
>> Its my request to resolve my problem and take some stick action on the dealers ( Your first customer ) so that your main and end customer can put yourself as an best service provider.
>> But now I want to change the company so plz resolve my complaint so that I will change the company with same No.
>> First of all unblock my No. on priority basis because this No is used for my all financial exchange SMS services. and used as my many priority callers.
>> Seek your prompt response.

My UP W No. [protected]

Rgds,
Rohit Pal Singh
B- 260, Trans Yamuna Colony,
Agra. 282006.
[protected] ( UP W )
[protected] ( Delhi )






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************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.