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IFB WASHING MACHINE - Service centre |
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95 Reviews
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Easwaran
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The chennai centre of IFB does not respect its service contract . My machine is under AMC. Its more than 10 days and I have made several calls to them and also sent them emails but no one has the courtesy or decency to either reply or attend. On 4 occasions during these last 10 days, they have said that a service personnel would call on us but not respected this.
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 94 Comments |
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THE SERVICE OFFERED BY IFB IS DEPLORABLE. REGRET HAVING PURCHASED AN IFB WASHING MACHINE. THE WORST EXAMPLE FOR CUSTOMER SERVICE.
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we have very bad experience with service. we have made yearly service contract. from last 3 months our machine is not working. when we call to service centre, the serviceman will visit after 15 days. from last 4 months almost 6 times the serviceman came and after reparing the machine, new problem will come within 4-5 days.
But from last 3 weeks after calling several times nobody will come to solve the problem.
After so much bad reviews how the company is so cool? how they get ISO certification? ...rakhi, bombay
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i did AMC before 8-10 months but nobody from the company come to give services, i felt person must come 2-3 times in a year to see the working of washing machine even there is no problem in washing machine.
cell no. 9425432339
address- mukesh saini
ellora-02, Mahindra city, E-8 Extn.
Bhopal
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Hi ALL,
I raised compliant reg IFB waching machine last week and till now there is no response. Kindly stay away from IFB products as the CC people will never attend your problems.Every time we call they say "sorry for the inconvenience caused and your problem will be solved in 24 hrs" but all are in vain.
Please forward this message to your frinds and try to avoid IFB products.
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Dear Sir,
I have purchased IFB washing machine last three years back it was running good but just one month back there was a problem.
I registred complaine on 7th January 2011 and Complain No. is 5696421. Sevice Engineer Ne Call Attend Nahi Ki. Call 12th January 201 Ko Phir Ki. Complaine No. 5696421 Di. Sevice Engineer Ne Phir Bhi Call attend Nahi Ki.
13th January 2011 Ko Phir Se Customer Care Se Call Registred Ki. Abhi tak Engineer Nahi Aa Paya Hai.
Plaes Urgent attended the Complained at Bhopal..
I am staying in Bhopal (MP). I am not getting any response from service station their, please inform me about the service station in Bhopal its urgent.
Pathak Sanjeev
rp27041967@gmail.com
drppathak138@dataone.com
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Believe it or not! My IFB washing machine is under AMC; it stopped working from October 2010 and from the time I started sending so many complaint calls, e-mails and letters to all the authorities of IFB that I could find in the internet. But, till now, no use. Although educated, they not even have the courtesy to give an appropriate response to their customers. Now, I have decided to face them legally.
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My IFB washing machine is not working, some screws are falling from it and some sort of sand also falling down. Please send the techincian of your company as early as possible.
My cell no. is 9448844981
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I am staing in bhopal and i try to reach in your coustemer officer but no responce scince three days sorry to say you this is not a company work.we buy a washing machine and we a waiting for engineer till know he is not here. thank you for good service
amitsharma
amitbandhavi@gmail.com
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I have been using a IFB washing machine for the past 2 years. When I had bought the machine, I was told that there would be a free service within the first year. Well some person from the service team did call me some months ago (more than a year after the purchase) and told me that he would be coming. But he did not turn up. Then last week, my machine started giving trouble.
I called the service call centre (044 39004321) last week and gave them a complaint. They gave a complaint number and said somebody would call me in 48 hours. Nobody bothered to call. Again I called to follow up and this time, one of their incompetent representatives told me that the complaint number has not been registered and after my constant questioning hung up the phone on me. I called in again and i spoke to another representative and she said that I am raising this issue with my manager and somebody will certainly call you in the next 24 hours as my clothes are still stuck in the machine.
Guess what, nobody bothered to call. And for the third time I called in again in a space of two days and I speak to the manager this time and she said she has no clue why the complaint wasn't attended to and said she will escalate the matter to her manager and gave another assurance...
Just cannot believe the level of complacency and utter disregard for customer satisfaction. I was advised that the service of IFB is pathetic in Chennai, but did not pay heed. I am now rueing that decision of mine.
This is the last time I would be using a IFB product. And am definitely going to the consumer forum with this.
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Our machine is down from 28th August onwards. Complaint no-6836778. Your service center says that specific spare part not available. The model is just 3 years old. No one picks up phone and your customer support is truly awful.
Pragna & Jayant
9836724860/9831012281
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our sev warity no is 54981 id no is 1086647 i am in kerala tcr dt kzhur pls attend our complaint
our tele no is 9495331366
tks
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ifb mechanis came to residence but reported that the said part will arrive in a few days and disappeared.
rajendra singh
37/18- stanley road
allahabad
9453007287
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Sir,
we Bought IFb Washing Machine model-DIVA three years back at Cuddalore, Tamil Nadu.Now front door drum Rubber and drum got seperate and water in going outside through gap between drum and rubber.We are now lives in PortBlair, Andamans.Will it be possible to get service centre here.
Thank you,
Shelton
Mobile:09531815335, 03192228434
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MY service contract with extended warranty expires in 2010. My machine is defective for the last 20 days. Despite repeated callson call center, no one responds. They keep giving some number purportedly of their seniors which is always engaged. I am filing complaint in consumer forum. Lets see how much more time I have to wait.
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Sorry, By mistake I typed 2010. In fact it is 2012
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BodyI have put in my complaint 9 times with IFB starting 30th Oct2011 (machine under servise contract no 15628 and customer ID 796787), the technitian/ experts coming from Vashi Contractor Delight Services are not able to address the same. I have approched Mr Shashank and Ms Chahia and no body is responding back. First of all they do not attend to the calls and in case you are able to get them they always say that they shall come back to you and no response thereafter.
Technitians are not trained at all.
My complaint numbers are
7526723 dated 30/10/11
7569022 dt 6/11/11
7611647 dt 12/11/11
7685715 dt 23/11/11
7705041 dt 25/11
7746647 dt 1/12/11
7811871 dt 9/12/11
7877238 dt 18/12/11
7975674 dated 2/1/12
Regards
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I also had the similar experience from the service center at Alappuzha, Kerala. My washing machine is not working. Unaware of the online compliant register procedure I directly called the local IFB service center at Alappuzha and registered the compliant. In spite of the repeated call they have not yet
responded my compliant. Whenever I call, they says serviceman will call next day. On one occasion he said he will call on in the evening. After that they have not yet responded. and It has been one week since then. I also stopped calling them. And now I left everything to gods hand.
The IFB management should look into this irresponsible attitude very seriously which affect the reputation of the company itself.
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My IFB front door washing machine is malfunctioning .
Contact Details:
C/o Sunil Kumar Jain
92 Balak Ram Street,
Near Clock Tower
Khatauli-251201
Distt. Muzaffarnagar
Uttar Pradesh
Mob. 09997707780
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I am not sure if the management of IFB follow ethics in their customer service . I bought one front loading washing machine in Dubai from Lulu hypermarket, Karama expressing my loyality to Indian products when all the best brands are available here. At that time I was given promises of service and warranty. I therefore paid and waited for the delivery. At the time of delivery, I was handed over photocopy of operating manual saying that the they had run out of stock of the manuals. Very soon I started having problems and contacted the number given . it was answered by someone without any company name and some unscrouplus people came to attend.Thereafter we were asked to contact them directly. For the last six months we have been facing various problems and this guy picks up the phone at his discretion and comes at his discretion.Today I tried reaching the dealer thru the net, but in vain.I also called Lulu hypermarket and after being shifted through four extensions, I was told that, they will talk to the dealer and call me to give me the number.All this sounds funny and IFB management are probably not aware that this is Dubai and they need to raise their standards to be selling in this market. I did not have such problems in my previous National washing maching. I am waiting for one more day before I complain to the economic department .
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In my experience, IFB's service in Guwahati is the worst. I would never buy any IFB product in future and advise my friends too. I have an IFB washing machine. I never got any service from them even after tens of calls to their service centre, complains to their customer care and regional office. The worst was, one of their service person quarreled with me over phone for my complaints!
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