[Resolved]  Airtel — Incorrect/ irregular disconnection of no.[protected].

Airtel — irregularity in change of SIM

I am a customer of airtel and have been using their connection from nearly 2 years.My airtel mobile number is [protected] in name of Rajesh Agarwal r/o B25-Saket, Meerut issued on a sim numbered[protected].Last month my sim for this number got damaged and got it replaced for a sum of Rs.330 in last week of september, anyhow my sim stopped working on 7 of october and when i filed complaint for the same at the customer care, i was told that as Airtel provides guarantee for six months for the sim i will get a new sim within in 48 hours.I also took the sim to nearest franchisee OM solutions at EVES CHOWK Meerut, they confirmed me that there was no physical damage to the sim and they willl replace the sim once they got a confirmation mail from some senior at their customer care.Till that everything was fine for me as i was assured that i will soon receive a callback from OM solutions regarding issue of my free of cost sim.But after 2 days as the time given to me to wait got over, i called the customer care again but they asked me to wait for another 48 hours.But the same thing happened no call back was arranged.Now it became my daily job to call them and complaint again and again but no good step was taken.Sometimes i was even told that you will receive call within 4 hours.Now it was 28 of october nearly 20 days since i registered my first complaint, that day i was asked by some customer care executive to collect my sim from OM solutions as for some reasons they could not arrange callback.I also gave them two of my correspondence numbers-[protected] and [protected].During this period of 20 days i visited the franchisee several times but no one talked to me seriously, they only had a damn reason that we cant do anything unless we receive mail from the senior.But now on 28 october when i was told that the requested mail has been forwarded to om solutions, i visted them again but they told me that no mail regarding this issue has been received.I was feeling like a fool at that time as i have been wandering since 20 days for a issue of a sim that i should have got within 48 hours of complaint.I got very angry and called the customer care again and told them the full story, then they bring in a new way out that my usage for this number is low so they cant issue a new sim for this number.Now i got a new complaint that if the case was such then why didn't they told me this the very first day.And is this criteria of high and low usage suitable for judging a customer.Earlier i used to pay huge bills for this number but now this number is mostly used for incomoing purposes only.I nearly pay an average bill of Rs150 p.m for this number.But here i would like to RAISE my question that WILL THEY PROVIDE ME ANY EXTRA DISCOUNTS IF I IMPROVE MY USAGE, OR THEY SHOULD REMOVE THE CUSTOMERS FROM THEIR LIST WHOSE USAGE IS LOW.And moreover if they are considering usage criteria then why should i suffer of that because according to the customer care executive whom i had the talk first time my sim should in warranty period, but the franchisee people are not agrreing to it, they say ask for the warranty to the person who commited it.ARE THE PERSONS WORKING AT FRANCHISEE AND AIRTEL CUSTOMER CARE DIFFERENT, FOR A CUSTOMER THEY SIMPLY MEAN A COMPANY 'AIRTEL'.WILL THEY COMPENSATE ME FOR THE TIME I WASTED IN TRAVELLING AND FOR FUEL I BURNT.Even i will have to pay the monthly rent for not using a sim and wandering for it instead.I plead yor help and would be highly oblidged if you take some serious steps.

I Am the Retailer of Airtel. My plan was A-A Rs.0.10 A-M Rs.0.40 A-L Rs.1. On 08 July 2009 any one Recharge Me Rs.2. So my Plan was Changed to LifeTime.After My call charges can change to A-A Rs.1 A-M Rs.1 A-L Rs.1.50 SMS Rs.0.50. So please Rectify the Complant. I also complaint to my distributer. my plan didn't change till date. My mobile no is 91-[protected].

Airtel — IRREGULAR DEBITING

i hav Airtel Bihar no. [protected], they hav debited my a/c by rs. 30 on jul againts the renewal of monthly subscription for the services against "Friends Chat" whinch i dint know when it was activated. when i call to customer care (121) and ask the person for it, and when it activated, he replied me that this services was activate from my end and the same amount was charged in Jun also, and for june ther was not any sms alert. after that i ask him that how do you hav any confirmation against the activation of that services, he said I dont hav but airtel will have the same. any way than i ask him how to de-activate, he gave me a no 5432(toll free) to de-activate, i call and de-activate "Friends Chat" in july the very same day when i got to notice the service. i got a confirmation no. also.

but in Aug. the same amount rs 30 hav charged from my a/c against renewal monthly subscritption of "Friends Chat" services, after many mails i got the reply that the services is being activated on my number on 05/08/09 and deactivated by me on 07/08/09. and they hav not deducted any wrong amount from me.

i dont know, how they cheaters in business in india. how they can charge me form 3 months and the services as per record activated on my number for only 3 days. and i dont know when i requested and they activated and de-activate..

what the hell is this, and tell me what to do now!!

Mani Bhushan ([protected])
c/o Sachidanand ([protected])

Reduce daily decreament of friendz 3 card
I am a customer of airtel, I am using airtel friendz 3 card.My mobile no is 91-[protected]. I request airtel to reduce its daily decreament of Rs.1 to 50 paise, as it does not provide much benefit as freindz 1 provide & this daily decreament is a very big barrier, if airtel reduce daily decreament to 50 paise then this plan really rocks & increase it customer also as friendz 1 rocks.

I am airtel retailer in old cidco Nasik, i want to inform u that in my shop i hv done good business but due to your irregular service i have to face so much problems so at this time 29 aug 09 i still dnt have e recharge balance nor airtel sim card so i kindly request you to solve our problem.






Regards,
Swapnil laddad
Ananta enterprises
Cidco, Nasik
[protected]

airtel maharstra — wrong information when selling new cards

Dear Sir,

my mobile no is [protected],[protected],[protected]

sir,

this is campus 3 pack card


when i buy this card your executive say that you can recharge this card by 250 e recharge you can get 400 local talk time and 200 std talk time at 24 hourse at a day


but this can not happened what can i do ?

plz call me on [protected] for detials


thanks

thanks

plz do need full

airtel prepaid mobile maharastra — frod service / miss guid costumer

Dear Sir,

my mobile no is [protected],[protected],[protected]

sir,

this is campus 3 pack card


when i buy this card your executive say that you can recharge this card by 250 e recharge you can get 400 local talk time and 200 std talk time at 24 hourse at a day


but this can not happened what can i do ?

plz call me on [protected] for detials


thanks

Respected Sir,
My name is rizwan (Azhar) I am ur retialer in parbhani. I facing the problem of paying bills of airtel postpaid from my lapu(demo) card my margin/commission is deduction from my balance for example I pay bill of 900 then my commission is deduction by 12.50 plz help me sir I have much customer of postpaid user plz my no. is [protected]/[protected]

Airtel — Reduce Rs.3 without any information

i received meg from AIRTEL number 55381.the message was free cricket news subscription. they are not mentioned any charges for unsubscription. i message to unsubscripe my balance was reduce rs.3. then after new message from 55381 they mentioned rs.3 for unsubscription and rs.7 for subscription. they are not informed properly in first message. informed only after reduce my balance. please take necessary action.my airtel number [protected].

suman
coimbatore/TN

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

i m seals man . my distributer offer me i give u 10% discoun on easy lapu . i think its profit for me . i say ok i want then he gives me 50000 blance . ( distrebuter name is tanver) . 2nd day .my easy lapu svaped and conver it main distributer 2 our name . ( main distributer name is sanjay agrawal ) what happen i dont know . then i go 2 main distributer i say her whats going on say me . then he says by mistake his 50000 balance goes to a tanver .
i say its ur mistake its not my mistake u say tanver why u svept or block my lapu. then he say tune kyu chore ka liya koi 10% se milta hai . main use kha tu mistek ko chori ka name mat de. i m costomer mera hak banta hai bhov karne ka main 10% se lu ya 20% se its not ur look-out . then he say me jaa tujse jo hota hai tu karle . then i called vishvnath eeare on nagpur his no. is ([protected]) i say disributer sab mele lag rahi hai . what can i do . he says i called u after 10 min. i say ok . than i called her after 1hr . he say aap ne chori ka liya hai tanver ko bolo muje mat bolo . main kaha maine tanvir ko paise nahe campany ko paise dea hai tanver is ur emplloy . he say me i cant help me . tujse jo hota hai who tu karle . i think sab mele huwe hai what can i do i dont know .plz help me... 50000 is more for me

Respected Sir,
My name is Shameer I am ur retialer in Kerala (kannur). I facing the problem of paying bills of airtel postpaid from my account.My margin/commission is deduction from my balance for example I pay bill of 1250 then my commission is deduction by Rs40. plz help me sir.My no. is [protected].

i am a retailer[protected]. my distributer [protected] not transfered lapoo balance because i did not made any activation in last month. so kindly help me and ask him to transfer the balance.

Dear Sir/Madam,

Thank you for contacting Airtel.

You have expressed concern regarding Airtel distributor for your Airtel Lapu number [protected].

We regret for the inconvenience caused in this regard.

Please be informed that we are unable to process your concern through our end.Hence we request you to visit nearest Airtel showroom or you can contact retailer help desk for prompt action.

Please find the attachments of Airtel showroom for your kind perusal.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Mohammed S
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B3D53059FF469F25A42BB2104E87DE7ED...⇄ 95CFE C E7191FD 0 6739DFD1E7E86848CF516779DFC E&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: mishrad.[protected]@rediffmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 20/11/2009 14:07:06
Subject: Compliant

HI I am Mr.: Dhiraj Indrijit Mishra
Add race- A P Walchandnagar Shivajeenagar Tal-Indapur Dis-Pune Pin-413114 I have my own Mobil Shoppe I am retailer of all kinds of post paid GSM cards & its essay recharges. But from last month I am not selling AIrtel service. Because of I have problem with my distributor. He is not providing me well service so that¿s way I am not doing Airtel business. But I want to do Airtel business I am sure I can do it well.
Please help me.
My Laffo Mo. No- [protected]
My distributor Mo. No-[protected]
Main distributor Mo. No-[protected]
Please help me other voice I can complaint in coinsure corm.


Dear Sir/Madam,

Thank you for contacting Airtel.

You have expressed concern regarding Airtel distributor for your Airtel Lapu number [protected].

We regret for the inconvenience caused in this regard.

Please be informed that we are unable to process your concern through our end.Hence we request you to visit nearest Airtel showroom or you can contact retailer help desk for prompt action.

Please find the attachments of Airtel showroom for your kind perusal.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Mohammed S
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B3D53059FF469F25A42BB2104E87DE7ED...⇄ 95CFE C E7191FD 0 6739DFD1E7E86848CF516779DFC E&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

From: mishrad.[protected]@rediffmail.com
Subject: Compliant

HI I am Mr.: Dhiraj Indrijit Mishra
Add race- A P Walchandnagar Shivajeenagar Tal-Indapur Dis-Pune Pin-413114 I have my own Mobil Shoppe I am retailer of all kinds of post paid GSM cards its essay recharges. But from last month I am not selling AIrtel service. Because of I have problem with my distributor. He is not providing me well service so that¿s way I am not doing Airtel business. But I want to do Airtel business I am sure I can do it well.
Please help me.
My Laffo Mo. No- [protected]
My distributor Mo. No-[protected]
Main distributor Mo. No-[protected]
Please help me other voice I can complaint in coinsure corm.

HI I am Mr.: Radhey shyam verma
i am a retailer [protected].
mai mah november ka lapoo balance dekhana chahta hu.

Sir,
As per our reversial amount Rs. 270/-, as detailed below.
Therefore, I request you to may please be realised the amount earlier.
This is for your kind information.
Thanks & Regards,

For AURO COMMUNICATION.
PANIKOILI
Mob: [protected]
LIST OF AMOUNT
Customer M.No. Amount (Rs) ID. No. Date Lapu Noo.
[protected] 60.00 [protected] 01/08/09 [protected]
[protected] 30.00 [protected] 03/08.09 [protected]
[protected] 30.00 [protected] 11/08/09 [protected]
[protected] 30.00 [protected] 24/11/09 [protected]
[protected] 30.00 [protected] 26/11/09 [protected]
[protected] 30.00 [protected] 26/11/09 [protected]
[protected] 60.00 [protected] 04.01.2010 [protected]
Total 270.00

sir i am reatiler of airtel mobility & dth service my distributurs name is dileep traders i have given to dist. sim replacment date[protected] &[protected] but dist. isnot give my payment dist. told company is not given u r sim claim my sim replacment value approx (40, 000) (forty thousand) my name is sunil bhati my shop name bhati electronics add- opp. hanuman temple in side jalori gate jodhpur rajasthan my no.[protected],[protected] plz help me

I Am the Retailer of Airtel in auragnabad maharashtra last 9 year. my number is +91 [protected]. I facing the problem of any time when distributor change. my new distributer / his sales person not visited my shop. plese send my new disributer's mobile no- Please help me.

Dear Sir,
I'm retailer in our company kindly inform you my distributor not provide service properly to me and not giving my TM's cell number...
Please activate on my lapu RBAL service.
S S BORADE
[protected]
[protected]
[protected]
[protected] LAPU number.
S World Mobiles
At.po.Patoda
Tq.Mantha
Dist.Jalna
Distributor no.[protected] demo