[Resolved]  Indane LPG Gas — Poor service and Customer care number is not attended hence can't register complaints

LPG Gas — poor customer service

I like to draw your attention to the fact that LOKNATH GAS, the distributor in our locality renders no customer service at all.I am the consumer the registration no 608837 is the victim of its poor service for so long.It makes rules of gas booking as per its sweetwill. I wonder who gave it the authority to play with its customers.Being the parent organisation you can not remain the silent spectator to the harassment of your customer by a distributor.Hope you will take drastic steps so that ihe distributor does not dare to ignore the calls of the customer .

Indane LPG Gas — Leakage

I was delivered a cylinder today(30.6.2009). This cylinder is leaking and could cause serious problems. I am not getting any response from the Emergency Leakage Complaints telephone numbers: 24102782 &v 2410 8394. This is a very sorry state of affairs. The cylinder is also short weighted by 4 kgs.This has been regularly happenning. What is the solution??

Sorry the number was 2410 2762

Indane Cooking Gas — NON-DELIVERY OF COOCKING GAS

Sir,
despite several complains of non-delivery of cooking gas after booking on 02 July 2009 and again on 16 & 17 July 2009 the distributor has not yet delivered. It is learnt that the booked gas has been diverted to black market for undue profit .

Yours' faithfully,
Prabhakara Satapathy
Consumer No. 16087
Noble Indane, 797 Janpath, Sahid Nagar, Bhubaneswar, Orissa,

IN JUNAGARH NAC the supply of LPG was verry poor the all staff on duty all timr mis beave to all costmer &told extra money to door service &told u cant give pocket money so ur lpg was not send by our staff &somany problem creat hire in our area BLACK MARKETING OF LPG WAS YERY STRONG HIRE ONE CILENDER [protected]@550TO600 PL SEND ONE SQARD &VERRRYFY SURPEISE LY THEN THE MATER WILL COME OUT HOW THEY DO BLACK MARKETING THE RREAL CONSUMER NOT GET ONE CELINDER BUT IN HOTEL OR THELA U GET AT TIME 4TO 5TANK OF FULL TANK ANY TIME THERE IS NO BAR FOR HOTEL &THELA KINDY ENQURE THE MATTER &TAKE NESSERY ACTION AGAINST LANKESWARY GAS JUNAGARH DIST KALAHANDI ORISSA 766014
THIS IS FOR UR KIND INFORMATION &TAKE NESSERY ACTION
THANKING UUUUUUUUUUUUUUUUUUUUU

Indane LPG Gas — Non availability of regulators for aloting new gas connection

Dear Sir,

I am Murali krishna, i applied for new connection of 5th Aug, 09 in Swati Agencies, 129, V.R.Pillai street, Triplicane, Chennai -5. Here the staff are also not having any information when the regulators will come and when they will allot new gas connection. Could you please do the needed. I badly needed gas connection very urgently.

Thanks & regards,
Murali krishna

N Agarwal — Inordinate delay in Delivery and No Tracking facility

My company sent me a packet bearing number MAA[protected] which has not been delivered till today 08.09.09 and am mot able to track it not even by telephoning them.

Indane LPG Services — Non Delivery of LPG at time

Dear Sir,
My consumer ID is 6763 which is registered by the name of my Mother Smt. Shakuntla My Indane LPG supplier is M/s Dushyant Gas Services. I have applied for a refilled cylinder in the first week of September'09 but I am still waiting for the same to be fulfilled. The supplier when called upon for this always assures for delivery after one week. This problem is has been persisting since a long time. After each application we have to wait for at least a week, for the delivery of the LPG cylinders.
Please see to it that my curent problem is solved and that the process of delayed delivery is discontinued.

Yours faithfully,
Sushil Kumar
Ram Nagar
Karnal.

Indane LPG Gas — Poor service ,nonreceipl of booking calls

Con No 1754,A M dash
Distributer Bhubaneswar Gas 3 Jaidev marg bhubaneswar 2,orissa.

Sir
The service of the captioned distributer is extreamly poor.They do not lift the telephone 2430143/2434384 for last seven days.They are telling that they do not care complaint to IOC .This may please be investigated and action may be initiated to terminate delearship,as this attitude is tarnishing the image of IOC.
Your action plan marking copy to the undersigned is highly appreciated
Udit Kumar mishra

Indane LPG Gas — Gas not delivery in proper channel

i am from ballia u.p.. i am suffering from gas problem . my agency say that wait one or two days . but i am not understand the meaning of one or two days. because so many one or two days is leps. i am requested to you that would u please conform that why it is ........................

Dear Sir/Madam,

I had request to deliver of Gas on 14th Oct'09, after so many reminders the dealer ( Om Sai Gas Agency) is neither delivering the Cylinder nor giving any reason.

I request you kindly take the necessary action on the same. I am facing lots of the problem due to the same.

Regards
M.C. Patil
C/o Pratibha Maitre
CC # 2197
Mhalgi Nagar, Hudkeshwar Road,
Nagpur - 25
Tel – [protected]

LPG cylinder of Indane — Not attending phone & short gas supply

Dear Sir,

I have a LPG connection of Indane, Distributor: Jamana Gas Service, 106, Out side Sainyer Gate, Jhansi (UP). My Connection No.21037. I am a labour contractor and for my job I have live out of City. Whenever I tried to book my gas through telephone, no one attends the phone.

I have complained them personally but they are so shameless that all my efforts are in vain. I asked for complaint book, they replied that it is not available.

Secondly the cylinder supplied by them contains low / short gas. My wife complained that the plastic cover id tempered, but they replied that you can receive the cylinder from the godown.

Sir, this is not a problem of single person but every consume is suffering the same troubles. Kindly take it as urgent and oblige us.
Regards,

Sir,

I have a Gas Connection in Guruvayoor Gas Agency in Kodambakkam. They take very long time to deliver the gas and we doubt whether the gas is sold in grey market by the delivery boys for a higher price. The persons who book on a normal basis do not get them on time. This month it has been 25 days since I have booked the gas and the same has not been delivered.

Despite several instructions to deliver the gas on-time and to collect the money from my sister staying in the back house, they try to find some faulty reasons for non-delivery. Moreover, to get them on the phone is like a Himalayan victory.

With couple working, in the present scenario, you need to upgrade the level of service by on-line booking, checking of the status of booking, delivery after 7.00 p.m. or on week-ends. These things would be highly appreciable. Moreover, you need to appoint persons with ethic who are not easily drawn by little corruptions.

We cannot spend time only for this every month. Hope you will look into and would appreciate a proper reply from your end.

Thanking you,
C.Kannan

LPG — No one pick's up phone

Hello Sir,

This is regarding the poor customer service at Shri Ram gas service.
Since last two days, I have been making calls to Shri Ram gas service(a Manikbaug pune), but their phones are going busy else never pick the call , This is not the first time, its is happening. It is their regular feature. The customer service agents can be seen busy attending their personal call everytime you visit the branch. They are least bothered to listen to you. That is why most the time you call there, their phones are engaged. Either they put the receiver down or just keep the phone busy with their personal calls. Even they are not polite in their tones.Kindly, look into the matter and do the needful as soon as possible.

Waiting for the confirmation of the mail and action taken on your dealer...else need to go beyond your customer care.

Regards,
Kapil

Indane LPG Gas — DBC cylinder

my indane gas consumer no is 01483.i have the connection at Kherad gas Agency. i demand DBC, but the gas agent did not give DBC cylinder. he says that DBC is not open at this time. my contect no is [protected]

my indane gas consumer no is 01483.i have the connection at Kherad gas agencies Deoili Rod Jhazpur. (etah). i demand DBC, but the gas agent did not give DBC cylinder. he says that DBC is not open at this time . my contect no is [protected]

Indane Gas — Undesirable service

Dear Sir,

I want to complain about undesirable service from LPG distributor ‘Ashadeep Gas Services’ at 28, D.P.Sasmal Road CIT Market Kolkata 700033.
The distributor has only one telephone and it is always busy. It is impossible to get the number for service. I tried for 3 days (at least 50-60 times) but was unsuccessful to book a gas refill. I had to go personally on 23.12.2009 for booking and had to listen unfriendly comments.
I got the refill on 1.1.2010 but the gas was leaking. I tried your helpline for complain (155233 & [protected]) but none attended though the phone was ringing. I tried on the telephone of my distributor to request for change of the cylinder but failed. Again I went personally to file complain. A mechanic came in the evening and advised it will be OK with use and told it will not be replaced. I wrote to the distributor and kept the cylinder outside all the night. The cylinder was replaced next day (5.1.2010) again with some unwanted comments.
Please take necessary measures so that a senior citizen aged over 70 years like me may get a safe and easy service from the distributor.

Thanking you
Yours truly,

Deba Prasad Saha
1/39, Ashoknagar
Tollygunge Kolkata
700040
Consumer NO. AD/9372
Ph No.[protected]

Indane LPG Gas — non supply of lpg cylinder

i have booked gas for home delivery on 24.11.2009 but till on 7.01.2010 gas is not supplied by deeler of raigarh chattisgarh my cosumer no is 20286

Indane LPG Gas — NEW CONNECTION

DEAR SIR/MAM,

I AM CURRENTLY WORKING WITH TITAN INDUSTERIES ROORKEE , I AM TRING TO GAIN A GAS NEW CONNECTION FROM ONE YEAR & BOOK A CONNECTION IN MAY'2009 AT RAGHU GAS AGENCY ROORKEE ,BUT NOBODY IS CLEARING ME THAT WHEN THEY WILL PROVIDE ME CONNECTION, MANYTIMES I TALKED TO SERVICE PROVIDER.

PLZ DO NEEDFUL


REGARDS

NAVEEN KUMAR GARG
[protected]

Dwarka Indane Services — Late distribution of cylinders

I have a gas connection with Dwarka Indane Services, K- 1/4, Rajapuri, Sector 5 Dwarka, New Delhi - 59, Dist Code[protected].( Tel Nos.[protected],[protected]. My customer ID is 12294.My tel no/ mob nos are [protected], [protected]. I had bookrd the gas cylinder on 30th of Dec 2009, and have not recd it as yet today being 19th Jan 2010. I must have contacted them at a dozen times and the reply is the same - that it will be put tomorrow. This is not the first time that this harrassment has taken place.Once in every two -three months this situation arises. I would be grateful if this complaint is looked into urgently.The gas cylinder is a very essential commodity of everyday use and such lapses in its delivery causes havoc in the house. I am a very senior retired army officer/ a senior citizen and it is difficult for me to personally go to the indane office everytime such a situation arises.

Thanking you
Maj Gen NB Singh