India Times Shopping — product not rcvd after several reminder

Address:

Bangalore, Karnataka

The Blackberry 9650 was purchased through India Times Shopping dated 12th December. Payment terms was Credit card 6 month installment.

The confirmation of the product was rcvd dated 14th December from there customer service team...it was promised that the product will be delivered within 7 working days and still i have not rcvd the product from there end..below is the email for your reference.

[protected] Forwarded message[protected]
From: <[protected]@indiatimes.co.in>
Date: Wed, Dec 14, 2011 at 7:39 PM
Subject: [Order:[protected]] Order Confirmation
To: deepak.[protected]@gmail.com


Dear Deepak Lakhmani ,

We thank you for placing an order with www.shopping.indiatimes.com. Your Order details are listed below. You may also track your order at My Account.

Order ID: [protected] Shipping Address:
H.S.R Layout, Sector -2, Flat No - 205. Vascon Monalisa Apar Bangalore, KARNATAKA 560102 INDIA [protected]
Order Date: 14 Dec 2011
Order Total: INR 14298
Payment Mode: Atom 6 EMI (ICICI)
Order Item Id Product Name Price
(inclusive of shipping) Quantity Subtotal Expected Delivery Time
00001 BlackBerry Bold 9650 + Free 4 GB Memory Card and Blackberry Pouch* INR 14298 1 INR 14298 27 Dec 2011
We will keep you updated on order confirmation and order shipment status via email (deepak.[protected]@gmail.com) and/or SMS ([protected]).

We are operational 8 AM to 8 PM and can be contacted at:
Email: [protected]@indiatimes.co.in

Thank you for choosing us
Team Indiatimes Shopping

The courier details were provided on 28th December... but after checking in the Blue dart service - it can't be traced... i failed to understand there service procedure.. there reply rcvd for your reference -

On Wed, Dec 28, 2011 at 12:51 PM, Indiatimes Shopping <[protected]@indiatimes.co.in> wrote:
Dear Mr. Lakhmani,



We thank you for contacting Indiatimes Shopping.



We apologize for the delay in responding to you.



With reference to your mail dated - 26.12.11 for order number - [protected], we would like to inform you that your order has been shipped from our end, via Bluedart Courier (AWB No.- [protected]) and same will be delivered within 3-4 working days from the day of order shipment. So, kindly wait for the same.



We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.



For convenience please do not delete the interactions while replying.



With Regards,

Amit - Customer Service

Indiatimes Shopping



Today is the 38th Day and still no reply from there end.

I need to get the product ASAP and also the penalty for the delay. And also a very strict action needs to be taken for the false promised made again and again.

Regards,
Deepak. Lakhmani.
Bangalore - [protected].