[Resolved] Indiatimes Shopping — Not refunding the amount

[Resolved] Indiatimes Shopping — Not refunding the amount

S sudhishpandey87 from Gurgaon, Haryana

Hi , I had purchased a Samsung Galaxy S-2 on Indiatimes shopping. I used HDFC Credit Card to Make the Payment. After completion of order there was a message generated flagging an ERROR the payment has not been received from the Bank. I have the Snapshot of the same , the order was not placed at that time. I made my purchase from another Vendor. Now next Day I received an SMS regarding 25K has been deducted from my account. As soon I saw the message I called Indiatimes to Cancel the order from Mail & over the Phone as well. They never reply the mails on time they took their own time & they accepted my request on 26 (as per their records) . HDFC says they didn't raised any request for cancellation. Now on 28 May I received another SMS about my amount has been converted into 6 equal EMI . Daily I am calling Customer care & there is a single reply "Your amount will be reverted back within 3-4 working days ". If you ask any question the answer is same. They mentioned that the order has been candled due to unavailability of Stock. God knows what the hell they are doing . This is not the first time they are doing this, couple of years ago I ordered a Cannon Digital camera & they shipped a different product. They are working like a typical Govt organization, nonchalant with cavalier attitude towards their customers. No Idea how they are surviving in this market. I will be thankful if any one can guide me where should I flagg this issue, from where I can expect some Immediate action. - Sudhish +1 photos Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
3 Comments	Share
Submit Close

Related IndiaTimes.com reviews

View all 811 IndiaTimes.com Reviews

Comments

team_indiatimes

from Gurgaon, Haryana

Dear Mr. Sudhish,

At the outset please accept our sincere apologies for the negative experience. We thank you for sharing your feedback as it remains a crucial tool for determining our services. We have tried finding out the complaint details based on the details mentioned in your blog but unable to get the order history.

Request you to please share your order details with us so that we will be able to resolve the case.

Regards,
Team Indiatimes.
[protected]@indiatimes.co.in

adi_vastava

IndiaTimes escalation is bunch of few who just use some practiced statements to pacify the Customer and than disappear after that. They have a presence here to show public that they are working on the complaints but in reality nothing happens. My complaint is due for past 4 months with escalation. No matter how much discount you get; stay away from IndiaTimes.

mrrao.rb

from Mumbai, Maharashtra

Indiatimes — Cancelling the placed order on their Own

Hello,

I placed an order for a Motorola Defy Mini mobile at http://shopping.indiatimes.com on 14th July Mid night via the order no. [protected].
Also a Gift Card applied to re-deem an offer of price reduction of 1099 INR. All the steps are properly followed and the payment was also done through Citi Bank credit card, it was accepted and I was informed via email and SMS that the product will be delivered by 25th July 2012.

Later when I checked the status after 2 days ,I was shocked to see the status as "CANCELLED".
I gave many feedback and also reported a case (Case ID is: 320402) but there is no any response still.
When I called the Customer center, the executive updated me saying that there was some technical problems in the website due to which the order was cancelled.

Now I want that the same order is respected by them and the product is delivered as committed.

Rgds
Mohan