| Address: | Bangalore, Karnataka |
Complaint is regarding Policy # 00524941 which is issued in the name of V.Parijatha
I never done any switching from the date policy was issued to me,
When tried first time oneline,got messeage saying you have exhausted free policy switches ? what does this mean ?
However, On 9th or 10 Dec 2011, online switching was performed for policy # 00524941 with transaction # 104428
but still switching has not happened & is not reflecting on this policy.
This is really very bad service which is resulting in loss for us.
Moreover I have another complaint in general for giving wrong information to customer while selling this policy.
We are not ready to bear the loss due to delay happened at ING life Insurance.
I tried to log complaint on ING portal online but even the complaint is not getting logged.
Thank & Regards,
V. Parijatha
Mob:[protected] Was this information helpful? | 
Greetings from ING Life Insurance.
We regret the inconvenience caused.
With reference to your concern on online switch, we would like to confirm you that the same has been resolved based on our Complaints Cell executive's telephonic conversation with you on 4th Jan 2012. The ING customer portal "Mylife" is now upgraded and we are confident you will now have a trouble free experience.
For any further assistance you can write to us at [protected]@inglife.co.in with your reference number INGORM01010.
Assuring you of our best services at all times and looking forward to a continuing relationship.
Regards,
ING Life Customer Care