| Address: | Hyderabad, Andhra Pradesh |
Hi
ING Policy NUmber:02060616
Its has been over 75 days NOW and still i have not recieved my policy document-aleast duplicate .
Very poor service and really frustrating . I regret taking a ING life policy .
Till date ,i have not received any reply to my mail . All phone calls and no action .
I have received a complaint letter to my HYD address . I was assuming that ING is working to get this resolved . Today i called call center . They say no such remedial actions in under process.
Please suggest next steps? Was this information helpful? | 
Greetings from ING Life Insurance.
We regret for the inconvenience caused.
With reference to your concern on non-receipt of the policy document, we would like to confirm you that your policy dispatch details and requirements for a duplicate policy was explained by our executive over a phone call.
In case you are still not in possession of the Original Policy, we request you to submit an indemnity bond at any of ING life insurance branch for us to issue a duplicate policy (format downloadable from below URL http://www.inglife.co.in/downloads/pdf/otherdocuments/Indemnity%20bond%20format%...⇄
The ING Life Insurance branch nearest to your location is
ING Life Insurance (B41)
3rd & 4th floor
Venkat Plaza
G-3-883/5, Panjagutta Hyderabad, Andhra Pradesh
Pin Code - 500082
Phone No. - [protected]
For any further assisstance you can write to us at [protected]@inglife.co.in with your reference number INGORM01014.
Assuring you of our best services at all times and looking forward to a continuing relationship
Regards,
ING Life Customer Care