[Resolved]  Inox — Amount is charged without booking ticket

I was trying to book a movie ticket using http://eticketing2.inoxmovies.com/ on 30th Dec 2009.
The booking was failed when I entered my credit card details. I also received email regarding the failure of the transaction. But when I saw my credit card statement INOX had charged the ticket amount Rs.165. I sent email to [protected]@inox.co.in and [protected]@inox.co.in regarding this but I did not receive any reply till now.
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Mar 19, 2017
Complaint marked as Resolved 
Verified Support
Feb 16, 2017
INOX Leisure / INOXMovies.com Customer Care's response
Dear Mr Kumar,

We would request you to share the mail once again on the correct id [protected]@inoxmovies.com or [protected]@inoxmovies.com. We are keen to assist you in this regard.
We regret that your emails were not received as they were sent to an incorrect adress.

Regards,
Kainaz Pardiwalla
Senior Manager- Customer Relationship Management
INOX Leisure Ltd.
Viraj Towers, 5th Floor, Next to Andheri Flyover, Western Express Highway,
Andheri (East), Mumbai – 400093, Phone:[protected] Extn -6940 | Fax:
[protected] | Website: www.inoxmovies.com

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Complaint comments 

Comments

I booked for 6 seats it charged around 1393.35 rs from my account.
After doing the payment at the payment gateway, final page it showed me as booking has failed. I was charged Rs 1393.35 on my AXIS Bank Debit card. Please arrange for the refund of the same and acknowledge that to me in a mail([protected]@gmail.com.) I did not receive any such acknowledgement on your website. You website is in bad condition and needs to be rebuilt. INOX please take an action and refund our money!!
i booked three tickets for cocktail on 15 july sunday for 2.30 show...i got no tickets info in my inbox but i got checked my card and 445/- has been deduced...my sbi debit visa card acc no:[protected], my name is dev dinesh.v, my mobile no: [protected] n my id is [protected]@yahoo.com...have to take action n get my money credited.
Hi all,
I was trying to book tickets for the movie " Cocktail " on 12th Jul 2012 for the show on 14th Jul 2012, but due to technical reasons the 3 tickets were never booked and the amount (Rs 607.42) was deducted from my bank account.And when I contacted Inox, they dint respond to the question/clarification. Seeing so many people registering complaints for the same, it is uncertain if money will be refunded. Please take action against this fraudulent activities.

Chinmayee
[protected]
[protected]@yahoo.com
I HAVE BEEN CALLING INOX CUSTOMER CARE FOR PAST 6 HOURS AT CERTAIN INTERVALS BUT NO RESPONSE. VERY BAD SERVICE. ALSO ONLINE BOOKING IS BAD. THEY NEED TO DO SOMETHING OF THEIR SERVICES. VERY UPSET ABOUT ITS SERVICE.

Inox — Overcharged me greatly

hello .

Pls refund my money as ticket price showing 140 rupees in chader pahar movie 4.40 p.m show.but when i pay for 3 ticket 190 rupess deduct my account for 1 ticket . this is really chaiting. i want to my rest money back .50 rupees per ticket extra charged? thsi si realy fraud, chiiting

Absolutely disappointing facilities here. Three hour long movie and the air conditioning doesn't work. The whole place stinks like a morgue.
Pathetic in all aspects.

Location - Inox Satyam Prozone, Aurangabad

Movie - M s dhoni, Saturday, 1/10/16

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    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
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