Airtel Complaints & Reviews

Please for heavens sake, i demand to be unsubsribe from Airtel cricbuzz "IMMEDIATELY".It has been a bone in my neck with really great disturbance as it doesn't have timing as it comes even while one is asleep and as a result has even made me missed important messages by feeling reluntant to check my phone whenever i have a message cos i will be thinking it's from them.Please UNSUBSCRIBE ME WITH IMMEDIATE EFFECT.([protected]).THANK YOU

Airtel/Cricbuzz Complaints & Reviews - unsubscribe
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Airtel/Cricbuzz
Location: India

Parth Mehta on April 16, 2012
unsubscribe
Dear Sir, I have never subscribed to cricbuzz service. Still you have chosen to provide me the same and continue deducting Rs 5/- per day which is very bad. For God sake, please unsubscribe me from cricbuzz immediately and stop deducting the mat of Rs 5/- per day. This is clearcut blackmailing of a genuine customer which should be stopped immediately. Parth Mehta.Mob No [protected]

Airtel / Broadband — False Commitment from Call Center

Dear Sir,

We M/S Lavanya Enterprises has availed a BroadBand Connection from Bharti Airtel Ltd, bearing Land Line No[protected],
Initially we have availed a Monthly Plan of Rs 799/- Fixed Rental in which we were offered Fixed Rental and unlimited Net usage Free, In the month of March we have changed our Plan and get converted in Plan of Rs 499/- Monthly Rental which was Costiong much higher than the Previous Plan.

Again when we requested to change the Plan and convert it to the Previous of 799/- monthly Rental, It was explained that the Plan will be changed at the time of billing cycle which is 5th of every month and also as per the executive at call center said that the same will be changed in the month of May 2011 on 5th, Today when we called for the same just to confirm that the Plan is changed or Not, It was explained that it will changed in the Month of June 2011,

After explaining all the issue to the executive at Call centre, He reply that we cannot change the plan.and also not allowed me to talk to their HOD.
Request you kindly take action against the False commitment of Airtel Company.

Thanks & Regards
Anoop Tiwari
[protected]
lavanya.[protected]@yahoo.in

Regarding this issue nobody has communicated to me and this is not a fair justice for the problem this is how uyou close the issue without the knowledge of customer

Hi
I am Pankaj Kumar. Thanks a lot... I got my money back on 13th Aug. morning.. :)

Airtel Mobile — Dispute in Bill

I have been your customer since 4 years. 3 months back i have change my bill plan from 450 prvilege to 199 CUG. as per your policy for bill plan change we need to clear all the outstanding against old plan.then my new plan will be activated. as per your policy i have cleared all the dues against my old plan.
Still in my bill 917 Rs. is charged as a one time charges.
I have submit the complent in call centre many time, means since 15 to 20 days back.
And from two days back you have stoped my Outgoing calls.
So, please do the needful as soon as possible.and start my cell.

i have not received my last post paid mobile bill for the month of march, my mobile no. is [protected].
Please send me duplicate copy of my mobile bill

Airtel Post Paid — Billing dispute

Sir,

This is to bring to your kind notice that my Airtel post paid mobile number [protected] which was suspended and disconnected by Airtel in Nov 2008. There was a dispute running on this number, for which I had lodged numerous complaints to their various departments, however failed to get it rectified. Now they have started sending me outstanding bills for it which was already paid off from my end at that point of time. Due to this misunderstanding, they have now blocked my another number with Airtel, demanding money with a lot of charges, and harassing me mentally. I have all complaint numbers with details and required evidence available, but they are not ready to talk on this. They said, they don’t have my account details available anymore.

Kindly help.

Thanks & Regards,
Harish
[protected]@rediffmail.com

Dear Mr Rakesh

From Last one month I am waiting for Solution but Every Department is giving me hoping not taking any action. Another issues is that from last one month my all Land Line, Broad Band & IPTV is terminated and you are showing it’s activated also showing outstanding balance of Rs. 1, 102/-. Its all incident is marking question mark on your working style.

Regards
Hitesh Kumar Garg
+91-[protected]

iptv — not yet installed

i have paid 1000Rs as installation charges on 15.1.2009 but they didnt installed iptv yet i am very disappointed with there services.

iptv — Installation Incomplete

IPTV Connection procured from BSNL based IPTV and accordingly the committed activities not fulfilled and even after several complaints and also personaaly visiting the Office Near Hotel Ajit, Deccan Gymkhana PUNE Maharashtra. NO COGIZANCE WHAT SO EVER. MARKETING PERSON ASSURING GOODY TALKS BUT CANNOT HELP AND ALL THE WORK INCOMPLETE AND ALSO ASKED FOR REFUND
'NO REFUND WHATSOEVER DO WHAT YOU WANT

iptv — Not Installed

I haveBooked IPTV connection on 21/02/2010 ,in New Delhi
Now about 18 days have passed the IPTV is not installed at my place. I have approached several times to Customer care of IPTV . No body bothered about it.
I have lunched my complain several time by and again I haven't got any feedback form IPTV.
Now it is my humble request to you that IPTV should install this connection immediatly .
Rakesh Vohra

Bharti Airtel — Delay in shifting my airtel landline, broadband and IPtv

I have sifted my house from C-35,sector 53, Noida to C-20,Sec 53, Noida.Just 200 meters away .I have put a request to Airtel for the same on 26, march 2010 and submitted the address proof on 1st,April,2010.But till now there is no action at all taken from airtel.

i have called at least 20 times and every time I have being given a new reference number and nothing else has happened.I am about 3 years old customer of Airtel and always paid my bill on time.

Airtel is doing by doing so much add's on t.v and doing nothing to improve its service.

Airtel Iptv — IPTV not installed despite payment

Dear Manager,
My landline number is[protected]. I had requested an IPTV connection on this
landline and the product form 07 for digital TV interactive was duly filled and
submitted on 07 Dec 2010 along with a cheque for amount 1750/- This cheque has
been encashed and the balance is reflecting against my account.

I was promised that the connection would be installed within 24 hours, however
nothing happened in the next 48 hours. On 9 Dec 2010 I called 198 and lodged a
complaint ( reference number[protected] and was promised action within 24 hours.
AGAIN NOTHING HAPPENED.
Thereafter I sent a mail to [protected]@airtel.in with the above-mentioned details and received a reply which said that my request had been forwarded to the respective department and that they will contact me asap.
Today is 13 Dec 2010 and I still don't have IPTV for which I paid almost a week back.

HELP. IF YOU CAN.

rgds,
Sukhdeep.
Noida.

Airtel IPTV Connection — Internet not working since Jan 2011

Sir/Madam,

Please refer to my complaints dated 30/01 followed by five reminders dated 04/01, 02/02, 9/02/2011,14/02,16/03 and 02/04/2011. addressed to 121 and Nodal Officer but it is highly regretted that no positive action has been initiated except getting false promises / acknowledgements. This problem of internet connectivity has been persisting since Nov,2010 and you have been calling simply to acknowledge the complaints but you have failed to provide the assured contractual services and resultantly caused a substantial mental agony and harassment to me and my family during this period. I have been paying your bills regularly but if such negative attitude of Airtel shall continue, I have to hold payment of your future bills besides filing a suit under Consumer Protection Act 1986 in the concerned consumer court for deficient services,fraud, violation of contract, cheating,harassment and of course for mental torture and also for refund of internet service charges since Dec 2010.
Awaiting for your constructive response.
Regrettably your consumer,
Sunita Kashyap
6085/1,D-6,Vasant Kunj, New Delhi-70
Ph [protected]
Cell [protected]

No it has not been resolved. Our internet was again disconnected due to WLAN problem. Even today someone from Airtel is working on it and still matter is pending in-spite of replacing router. Please be on my complaint and keep us posted with the progress. Also to add our phone was also not working since the time router was replaced.
Thanks
Sunita Kashyap
[protected]

Yes thankyou for attending the complaint but of course very late and after several reminders. The matter has been solved.
Thanks
Kashyap

Bharti Airtel — Shifting a landline no.

SIR,
Once again I want to remind you that Please Shift the land line no.[protected] form 6 Sukh Chain Marg, DLF Phase-1 to K-9/44 DLF Phase-2, Gurgaon.
We will pay if any charges for the same.
This is my 3rd or 4th time when i am doing the complaint by sending the e mail and on telephone so many times.
If you are unable to do so then tell us without any hesitation we will find any other solution. But plz stop to give lollipop.

Thank you.
Kuldeep
[protected]
Aman
[protected]

Hi,

Am an airtel dth customer taken the service in June 2009.after 6 months(with thin the warranty period ,which they claim) there was a problem with my set top box ,where it was successfully repaired by the technicians.Now am facing the same problem again and when registered a complaint with airtel customer care ,some of the technicians from following company
SLV network
sector-11,9th main,LIC colony,Jeevan bheema nagar,Bangalore

has come and claimed 450 rs for replacing the set top box which is actually a kind of shock for me.Also they are not ready to give the brand new box instead wants to replace with some other serviced ,repaired box with 3 months service warranty.god knows if it works after 4 months and again I may end up with the same problem..Also Viewing the records airtel team has to eventually confess that they have given me the faulty equipment during my purchase and and it's their primary responsibility to replace the box without any single penny from me.moreover I see on different blogs lot of consumers has faced these kind of problems and am planning to file a complaint in the consumer forum for the same.

Only thing I want to convey through this blog is am very happy when I had the wired cable tv connection with no hindrances.

customer id: [protected]
Mob: [protected]

sr no's : 5216258

Airtel DTH — faulty set top box

The DTH is not working properly from the date of purchase and on name of fixation service fee is demanded we paid but no use as the condition remains the same,also when i took the settop box to local center they replied it is correct.
My customer ID is [protected].

Suresh Kumar
#[protected]

Deer sir

It seems you are very poor service provider .
I am not able to access your services despite paying you the money.
As i have told you that i have problem in setup box due to which i am not able to watch video signal.
Comlaint was marked on second november but till date nothing solution is provided to me due to which i have stopped using your services as with safe custody disconnection of services.
Kindly post the waiver of last 4 months as delay is at your end.

if you do that i am ready to use the services again.
My registered mobile number with airtel digital is [protected]

do something

Regards

VP Sharma
[protected]

still consern is pending

Please note my application number

TBLR 267096 OR TBLR 274101

And contact number [protected]

Name - Vaishakh


And for your kind information, The executives are behaving not properly. Please take the action against them and i want to know if your able to take the action OR you just leave it.
'

Their number are:
[protected] - Sahid
[protected] -
[protected] - Ibrahim

TAKE ACTION AGAINST THESE GUYS OTHERWISE YOU DON'T WANT TO BEING ON THIS POSITION ANYMORE.

THE REPRESENTATIVES ARE FRAUDULENT AND TAKE THE MONEY AND DO NOT EVEN RESPOND TO QUERIES AFTER THAT

Raman Thakur
Thanks Dear,
what u told is absolutely true thing for the Airtel Customer care Dept.
Even they(Customer care executive of Airtel) dont know where to contact for a particular problem.
So, according to me at first they shoud take proper training for the customer handling.They are the totally fool and illetrate group of person who is handling this services. God Bless Them...

Airtel/ Pre-paid — Hidden rule and misguide customer by customer care

After continuous complaint, Airtel unable to solve the query. Nither is solving the problem as per commitement, nor they refund my wrongly recharged payment.
I put complaint on 08/08/08 (complaint no. is[protected] and then continous to 121. after 12/08/08 message was received when i tried to contact with customer executives that is “Submit your complaint in 130 charcters to 121” and after that not respond. I want my refund or taktime. In this case, Airtel dealter and its executives are culprit, who misguide me that your amount will displayed within 24 hours.

Dear friends, please careful if you choose Airtel, read this complaint before select the Airtel.
Please give the answers of few of my question i.e
1) If card is not activated (even not able to contact with customer care), then how they allowed to recharge option on the deactivated card?
2) Who will give the sufficient details? If customer care executives and dealer also don't know the solution, till the date.
3) Is it the reputed company or any chitfund company?

If anybody's having proper answers or having same problem then give mail at this ID “[protected]@gmail.com”. I want to stop that type of activities .

Airtel — hiden conditions

I am regular user of airtel prepaid service bearing the number[protected] I recharged for Rs105.00 and had the offer tariff all india 50p. last week one of airtel dealer told they got the one best offer recharge for roaming which costs Rs 98.00 and also he told your previous offer will remain same. But when I recharged , I lost my all india 50p offer not only that no full talktime recharges also. I told my dealer that you are told my offer will not change ,then he called to his senior and they told that is default, which they also not informed to any retailor.
then I contacted customer care and requested for refund of that Rs98 and retain my old plan of all india 50p. But they told only Rs 90 will be refunded and I will not get any offer my charges will be Re1 for local and Rs1.50 for STD
From 7days I`m regularly calling customer service, every one saying within 24Hr your problem will be solved, but no solution
They are not even refunded my Rs98(the amount Rs90 they promice to give also not refunded)

Airtel — Recharge Misguiding

Dear Sir

I would like to bring you to notice about Airtel Punjab Mobile. They are not paying as per mentioned on their website http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/forme_newuser/mobi...⇄
Also Please see the attached snap shot of their website.
For an example on the voucher list they mentioned recharge of Rs. 333 wil give Rs. 301.94 which will go on with available validity period. But it is returning 333 min updates on dedicated account with 30 days validity only & same recharge having no value while in roaming also it has nothing to do with SMS. You must have talk time in your main account to receive calls while in roaming. Customer call replying that customer should ensure from them before recharge website can be wrong any time.

Thanks Kaps

Hi,

I have a quick question to you guys… Does u know what customer services are?

Have guys really trained your CSR’s how to handle the call in because

am a very dissatisfied customer of Airtel.. My name is Joseph Ivan. The CSO under the TL Mr Surya are very arrogant and they don respond to my calls properly. They just keep playing the blame game by asking me to contact later But they are not escalating the issues to the correct dept on time.

I called in this really morning to report that my Internet is not working even after making the payment. Initially the call was handled buy=y a CSR and I clearly informed that my services are barred due to non payment it’s my mistake because I did not make the payment as I was out of country.
The csr who spoke to me said its not possible to activate the services. So I requested him to transfer the call to his supervisor after a great difficulty he transferred the call to his supervisor Mr. Sridhar team member of Surya from Chennai Contact centre.

When I asked him to activate the services he requested sorry he did not requested me in fact he ordered he ordered me to give the details of the payment. I gave him what every he asked for expect the receipt number because I left my dairy at office where I kept the receipt.

He made me to argue with him and he forcefully disconnected the call with out even giving the warning. This is how you guys training your guys. Are you not ashamed to say we are leading in customer services.

Later I again called a customer care and the call handled in Bangalore I explained him the issue and that particular CSR was able to activate the service where else Sridhar cant do it. When I check with that particular csr he informed me that we are one only customer cares for south to handle the calls in broadband. ‘’So later again I called and spoke to Lein he is an other Xerox copy o[censored]seless Sridhar, even he disconnect the call bluntly with out any info just because I used profanity.

Even I worked in Call Center but we do not treat the customer like this. It would be better if you guys can teach who is a customer, what is Customer satisfaction. How do guys say in the beginning of the call (This call may be recorded for our[protected].

I seriously I want you take an action on surya and lein and I also want you guys to teach what his customer services for both. Uncertain CSR for ur airtel customer care from sathome .
Note: I want an update on this by tomorrow evening


And please change the CSR to 1st or remove him from the system.

Please do take this mail as serious and take the required step’s

If Not I wil publish tis issue to call the other customers

Dear sir,
I am your old customer but i have faced these types of problems from last 1 year and now i am realising that i should change my company by using MNP.This is something which irritate us and i donot have enough time for these types o[censored]nethical activities.I am waiting for your action.

I didnot get any response from Airtel company.They just call me and ask but not interested for solving the problem.

I have complained about this problem 4 to 5 times but the coumpeny donot eork on my problem. The range is not comming in my house.

poor range service.
not showing balance automatically after call.
req. long time to connect customer care.

Dear sir,

I am Silo Joseph ,my number is [protected] and i am an airtel customer for the last four years.
I still remember that in beginning days of my subscription with airtel for about for two years i had no issue with your service and thats the period when i suggested my company ( Centenial Sugical Sutures Ltd ,Mumbai ) your profile when they were looking for a corporate connection and now all over india we have almost 250 airtel cug plan
In kerala there are 16 airtel plans for our company.Out of which almost all the connection is having issues with your signals and its a serious for us.We all as you know are in to marketing and we cant afford to loose any of our customer because of a silly reason like my mobile was not reachable
I personally feel that something terribly has gone wrong with your technical department.I have reported my problem two years ago and registered my first complaint on 02/10/2009 and reference number is 28641471, the last complaint was registered on 02/07/2010 with reference number 32979941 and i am afraid that nobody has taken it up to fix the problem .
I request you to take action immediately to rectify the problem or we will be forced to recommend our company to change all India CUG plan to another service provider.
Hope that you will act upon the issue as early as possible .

Thanking you
your's faithfully.

Sir,
My Complient is that Airtel has a short range in my town. The tower is situated inside my town itself its just 700meters away from my house,but until now i am not recieving a single point signal from it when ever it detect for a network it shows the signal is currently provided from another tower which is 4-7 km away from our area .Sir i just want to know why the customer care neglect the complaint from our area ,even they have an running tower in our area itself. I and my area pepole had complaint it to Airtel customer care many times regarding this but they take it in a cool manner even not responding to us when they can resolve this problem

Thanks and regard`s
For Eravipuram Locality

i am using airtel sim from past few days, it was bad experience i port my sim into airtel bcoz of large network but it poor network n renge problem in Hadapsar Goan & Bhekrai nagar

Airtel Prepaid Connection — Charged for services not activated

Airtel has been charged me many a times for not activated and not informed service on their own and not providing refund for that

they are even charging for customer support call

Network problem is tremendeous

requird action from govt. body

I called up the Airtel Broadband customer care to get a new connection. The Execuitve did asked me all the details and said that you will recieve a call with in 48 hrs. After 48 hrs I did again called customer care and asked what happened, he said it is in progress and you will be again contacted till tommorow evening. but now its almost a week and there is no iformation from there side.
This is the customer service I am getting from Airtel, I donot know whom to contact and what is the excalation level.

i have fill the caf form on 23may 2008 for aplying a broadband connenction and pay the nstallition charge. but anybody not come for connecting broadband till now 05/06/2008

i have fill the caf form on 23may 2008 for aplying a broadband connenction and pay the nstallition charge. but anybody not come for connecting broadband till now 05/06/2008. when i apply for broadband excutive commetment 1st june is dadline but anybody not come till now

One Mr.maalikarjun, sr.officer, sales from Bharti airtel services ltd., madiwala, bangalore advertised and approached me that in my are airtel is providing broadband connection.He assured that broad band connection will be provided within 10days. On his assurance i have applied for broadband connection (Appl.no.BA 223401) on 4th march 2009 along with cheque fro Rs.1000/= and other necessary documents.When enquired after one week he started some excuses for not giving the connection as promised. On verification it was found that the cheque has bbe already produced to the bank and cleared on 6th march itself. When i want enqquire why still the connection has not been provided, he started avoiding the calls. Today, when cotacted the Bharti airtel office at Koramangala, bangalore (phone:[protected], I was shocked to learn that my application was rejected on technical ground that it is not feasable in our area. If so why did the sr. officer sales lied? Why my cheque was presented and encashed within 2 days of my submitting the application? It appears that the firm is cheating the people like this and collecting the money. Further, it seems that a refund order will be sent afetr 2 weekssince I contacted them. Is ther no way to punish this type of fraud?

Hi,

I have been trying to get in touch with the Airtel BB customer care in order to enquire about broadband. After making several calls at 4444121, all that I have got are assurances and request ids. A rep called up and told me that he would get back in touch after checking the feasibilty of the connection in my area. That was 4 days ago and I am still waiting for the call. Today, I called up again and was asked to wait for some more time!!

My request ids are : 32385939 and 22410606

Please let me know if I can expect anybody to call me up regarding this as I intend to get my connection done asap.

Regards,
Naushad Ahmed
[protected] / [protected]

One Mr.Ranjit Kumar, Senior Officer Sales from Bharti airtel services ltd., madiwala, bangalore advertised and approached me that in my airtel is providing broadband connection.He assured that broad band connection will be provided within 7days Max. On his assurance i have applied for broadband connection (Appl.no.BA 0022954) along with money Rs.3300/- and other necessary documents.When enquired after one week(10 days) he started some excuses for not giving the connection as promised. When i want enqquire why still the connection has not been provided, he started avoiding the calls. I am getting scare now... To whome can i conatact in this case? and I tried to conatact these telephone numbers[protected],[protected] but no body is picking up the call

Please find the Sales and His team leader contact details below:

Ranjith Kumar-Sr.Sales Officer
Bharath Airtel Services Ltd.
#89, SVR Complex, Madivala, Hosur Main Road
Bangalore-560068
T:+[protected]
F:+[protected]
M:+91 [protected]

Prasant-Team Leader
Cell: [protected]


Thanks,
Harinath K
Harinath.[protected]@gmail.com

Hi,

I have been trying to get in touch with the Airtel BB customer care in order to enquire about broadband. After making several calls at 4444121, all that I have got are assurances. A rep called up and told me that he would get back in touch after checking the feasibilty of the connection in my area. That was 20 days ago and I am still waiting for the call. If i don't get ur call wid in 2 days i'm going to complaint against u to ur HOD and in customer cell...

I registered for a broadband connection in Korattur area - 4th Street on 15th May 2010.
The contact person was Premnath from Airtel - Ph [protected].
He took 2000 Rs from me, and registered for a connection app no : CH989321.
He told me it will take 2 days for the connection. I had waited for almost 3 weeks and I did not get a proper response nor any work was done for my connection.
Later I contacted Airtel broadband customer care on 1st June and lodged a complaint - complaint number 3335618 to process my refund. They told me it will take 15 working days for the refund to be processed.
After that they never contacted me regarding status. Today (10th June), I call them up and they say that they cannot provide me with a connection, and repeated the same information, when I asked them about status of refund, they told me that they can take a new request and get it processed. Second complaint number 33696716. Im not sure now when I will get my money back.

Hi,
I requested for a new connection with Airtel broadband. I gave my request form one and half months ago. The representatives from Airtel tells that connection limit is reached in my area. I'm residing in the below address
No 27, Ganapathypuram first main road, Pallikaranai, Chennai 600100. Mobile : [protected].
Also there are three people in my street itself waiting for the connection from Airtel.
Please let me know whether there is any procedure that needs to be followed to get the connection in this case. I'm not satisfied with any other service providers and I'm eagerly waiting for airtel connection in my house.
Also let me know if there is any escalation procedure available with Airtel to escalate the request to higher management.

When can i expect the resolution????

I have already mentioned my address in the complaint

My address:- G-901/902, Palm Court, Link Road, Malad West, Mumbai-400064

My contact no. +91-[protected]


Thanks,
Anshu

I only have plenty of complaint numbers from the customer care (4 of which are noted below and others i don't remember) but no service :_

9716273
1819640
1919610
2115630 (today's complain no.)

The account number has already opened in your system under Sumit Maheshwari, account number being [protected]. I guess the customer care executive and the engineers both are sleeping. Sorry to say but your services are highly pathetic.

Anshu

hello Airtel complaint cell,

I am from chennai K K Nagar, i too had the same problem of waiting 4 days after raising the request for new connection. Basically, i ahve used airtel and was out of station for some time hence disconnected the same, however the line from the airtel box into my home is still available and hanging inside my home. I raised request for airtel connection, none turned up for feasibility check. First of all, if you are giving connection to the same person why do your call centre people dont think there is no necessity on feasibility check? none turned up. I called up justdial to enquire on airtel usb modem and finally the call came from one of the sales guy of your's for bb conneciton. he came, he took all necessary details, committed as if he will provide it at the end of the day since there was no requirement for feasibility check. I gave 500 rs for installation charges and i am still waiting for the installation to happen. Why do you become so insane to keep customer waiting for your connection? u were the best in customer service. however, you have turned topsy turvy and giving false commitments and slipping delivery / installation time for the customer. Is this all about airtel customer service? The sales guy name is Augustin from one of your vendor around chennai ashok nagar.

If you cant deliver, dont commit; If you commit, dont fail to deliver..

I want aritel bb connection at the earliest, i had waited enough.

Abiraman
[protected]