[Resolved] Irctc — Faulty software Booked two tickets and Pathetic Customer service

Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — Faulty software Booked two tickets and Pathetic Customer service

C Complainant1931169 from Hisar, Haryana

Recently booked one ticket from BBSR to Newdelhi. But the system generated 2 Tcikets and debited twice. Therefore I had to cancel one ticket, which costs me Rs.120/- . This is becuase of the faulty software of IRCTC. NO REPLY FROM THEM NOW. Their IVR Does not work. There is no Escalation process available... The numbers they have given of Customer care are always BUSY. Pathetic Service !!! Is there any one listening ? Thanks Srikanta Delhi [protected]@yahoo.com Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

vikasdear

from Jaipur, Rajasthan

vikas IRCTC

Mukesh Srivastava

from Gurgaon, Haryana

I have booked a ticket from New Delhi(NDLS) to Lucknow(LKO) for four passenger. But the system generated 2 Tcikets and debited twice. System send me mail wrong status in email ID. PNR No[protected] &[protected]. 1 mail i have got same day & 1 i have received tomorrow(Today) before one hour to leave train.

Please rsolved my problem.

busy_smart

from Pune, Maharashtra

I was booking a tatkal ticket on 24-Sep-2010 from https://www.irctc.co.in and after entering the payment details during first attempt, the site went down and the page expired. Then I went into my booking history and found that the ticket wasn't booked. After checking it twice after 5 minutes, I went ahead and booked another ticket and thought the earlier debit from my account would be refunded but then in the afternoon, I saw two tatkal tickets for the same journey.

The PNR numbers of the two tickets are as mentioned below:

* [protected]
* [protected]

I called up the customer care and explained them the issue with the irctc website. They told me to send the query to [protected]@irctc.co.in to get full refund but they gave me only 25 % refund since it was a tatkal ticket.

I have followed up several times by writing mails to [protected]@irctc.co.in but it seems that they have stopped paying any heed to it.

The compaint IDs that were generated during my follow-up are IRCTC #1491993, IRCTC #1497602 and IRCTC #1503701. I have all the follow-up mails for evidence.

I request you to look into this since there is no escalation procedure mentioned on the irctc site.