[Resolved] IRCTC.co.in — poor service of catering in Bhopal Shatabdi

Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] IRCTC.co.in — poor service of catering in Bhopal Shatabdi

B brajraj kumar sharma from Noida, Uttar Pradesh

Sir i have undertaken journey from New Delhi to Jhansi on 23 Jul 2009 by Bhopal Shatabdi. My PNR No is[protected] and was alloted seat 58 in Coach C-6. During Break Fast, tea/coffee was not served by the catering staff. Matter was reported to Mr Pankaj Sharma, Catering Supervisor however no action was taken. When Mr Pankaj Sharma was requested to produce complaint book for endorsement of complaint, the same was not prsented. It is not clear whether tea/coffee is part of the menu during Break Fast. the amount for catering is included in the fare and the passengers should be made aware of their entitlememts during the journey. In absense of coorect information there is possibility of pilferage/ mal practice. the attitude of catering staff including supervisor is poor and needs to be addressed for improvement. Mr Mishra TTE is in picture of the issue. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Rajat Verma

Hi IRCTC Team,
I have one issue in ticket logging. When I am trying to book ticket from Rampur(RMU) to Lucknow(LKO) in Bagha Express(3020), it always showing me an error “This halt has been deleted from ISL” but it is still showing in route list and when I am trying to book ticket from ticket counter then there will not be any issue. I think by mistake Rampur station has been removed from the Booking DATABASE, Please do the needful.

I have talked with your costumer care Person named GAURAV on[protected] number. He was so rude and when I have asked to him about this issue then he replies “we can not do anything go and purchase the ticket from Railway station”.I replied that it’s OK this time I will purchase ticket from Railway station but please inform to your referred team about this issue so he can rectify that issue. He replies that no I can not do that. I asked that is there any ticketing system by which I can inform to server team about this issue .He replies NO you go ant take your ticket from counter.

I was really shocked that how can customer care person can talk like this. He was very RUDE within that conversation. I required some action from you people. I am just trying to inform you guys about that error, there is not any personal reason behind this. After all your revenue will also be hitted from this issue.

Thanks and Regards,
Rajat Verma
IM Support
XEROX India Ltd.
Rampur-244926
Email: rajat.[protected]@xerox.com
Tel.No:[protected]/40 (Extn : 4110)