[Resolved]  Irctc — Money Deducted online but ticket not generated

Address:North 24 Parganas, West Bengal

Sir,

I was trying to book 5 tickets online from Guwahati to Kolkata on 25th august for journey date 1sep on Garibrath. But after payiing the money through HDFC internet banking,irctc screen get refreshed automatically and showed some gateway error.But tickets are not confirmed. I called IRCTC they said transaction has been failed so money will be refunded with in 3 days, in the mean time i have to book again. But to my horror while i am trying to book 2nd time, after money has been transfered by SBI DEBIT cum ATM to IRCTC, sesion login fails, again my tickets are not confirmed. Again i call them they can't say anything. I afraid my money will not be refunded by IRCTC. What should i do to get back my money?

pls reply me on [protected]@gmail.com
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Aug 13, 2020
Complaint marked as Resolved 
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IRCTC — Ticket not generated but Money deducted

Hi Sir

I was booking one ticket from Bangalore to Kolkata on 12th June, 2011. Money got deducted from the SBI account but the ticket was not generated. Please do the needful to refund the ammount.

Tran ID: [protected]IG54212862

I was booking one ticket from Pune to Chennai on 24th June, 2011. Money got deducted from the SBI account but the ticket was not generated. Please do the needful to refund the ammount.
Transaction ID: [protected]

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