IRCTC/Online Booking — harassment

i have tried to book two tickets through irctc. during process my money has been debited from my account
but ticket not booked . several times i contact to customer care, finally i got the answer that my ticket has not booked.

Pl. see the ID :-sks_2009 on dated 05/01/2008


If ticket has not booked, why money has been debted.

what is the next step. i was harassed by nearly more than 4 hours with my money also.
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I have been trying booking since the last three days that since 25th Jan 09 onwards butthe web site shows technical difficulties, can I know why online booking is facing such a problem, and will it be solved.

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