Kent RO Water Purifier — NO response on register complaint on customer care no & sales executive no & local area incharge no

i purchase Kent water purifier 26th Apr 2007.but 15days back some electrical problem occur.everyday i calling 20times to customer care but they give not any response.your customer care is 100% care less. what can i do ?
cont no -[protected] Bangalore (karnataka)

Kent RO System - WATER PURIFIER

March 02, 2009

Never ever think of buying a Kent RO System. The company has a totally non existent after sales service support. I bought one Kent RO Systems more than one year back on the promise of hassle free maintenance free with all parts covered. They also promised that every three months the systems will be checked but as is with all no one turned up so far.

Anil
DLF Phase 3,
Gurgaon
Email : [protected]@rediffmail.com

KENT RO service responce is very very poor. Many times no body comes to attend it.

I bought a Kent water filter system for my son on11/4/09 From Rajdeep Enterprises, Shagun Chowk Pimpri, Pune .On 17/4/09 a representative of the Company came to install the same at my house at Vardhman Heights, Rahatani, Kalewadi but was not able to install the same due to some technical hurdle he faced while installing it and promised to refit it at a later date. To date ie. 22/4/09 he has not made any attempt to call on my son to complete the job he promised to do within 2 days. I wonder why the company makes so many false promises at the time of purchase but fails to live upto them and do they employ such incompetent technicians to fit the same who are not able to fit the said filter at the first attempt.

I bought a Kent water filter system for my son on11/4/09 From Rajdeep Enterprises, Shagun Chowk Pimpri, Pune .On 17/4/09 a representative of the Company came to install the same at my house at Vardhman Heights, Rahatani, Kalewadi but was not able to install the same due to some technical hurdle he faced while installing it and promised to refit it at a later date. To date ie. 22/4/09 he has not made any attempt to call on my son to complete the job he promised to do within 2 days. I wonder why the company makes so many false promises at the time of purchase but fails to live upto them and do they employ such incompetent technicians to fit the same who are not able to fit the said filter at the first attempt.

i am in urgent need of help as my kent machine is not working, i am calling to the kent office, the agent from where we purchased kent purifier... from couple of weeks.. but they are not responding us.. they have not provided us any help. they are putting very bad image to their customers. only selling should not be the target rather providing good service is the best job.

Water Purifier — No good support after many complaints

Sir,

We have purchased Aquaguard on 23rd August 2008 vide #045228 and code #9000761, CSS name Ramesh. It has not been working for about 2 to 3months and we have complained regarding this vide #SK2603 & 54043027 to customer care but we have not received any response from service side..

i purchase Kent water purifier 15th aug 2008.but 15days back some electrical problem occur.everyday i calling 20times to customer care but they give not any response.your customer care is 100% care less. what can i do ? i am very sad.
cont no -[protected] nohar (rajasthan)

Kent RO service is very very poor. I would recommend not to buy this RO at all. After all you need peace of mind and not a headache. I bought Kent Grand+ 2 weeks back and it has leakage problem. I registered a complain 6 days back and no-one attended till date.

TO ALL THE PEOPLE WHO HAVE COMPLAINTS.

PLEASE CALL [protected] AND SETTLE YOUR ISSUES ONCE FOR ALL.

I HAVE BEEN ABLE TO RESOLVE MY R.O.ISSUES QUICKLY.

After sail servise is very poor.
I have lodge complaint about overflowing of the tank 2 weeks back at pune dealer but no one has come to solve the problem complaint no is 15918 dated 15th sept. 2009

After sale service is very poor.Kent RO service is very very poor. I would recommend not to buy this RO at all. After all you need peace of mind and not a headache. I bought Kent Grand.I have lodge complaint about overflowing of the tank 2 weeks .only selling should not be the target rather providing good service is the best job. wonder why the company makes so many false promises at the time of purchase but fails to live upto them and do they employ such incompetent technicians to fit the same who are not able to fit the said filter at the first attempt.

Hi if you have any problem related to Kent water purifier or any R.O water purifier.pls call our Customer Care number in Bangalore at [protected].He will help you.

I Totaly agree with the above comments.
after sale service of Kent RO system is realy bad..We all can come together to register complain against the company in consumer forum.

Please let me know if someone is looking for support to launch a PIL against the the owners of Kent RO Systems. I am more than willing to sue these guys for insulting the consumer by selling them a completely worthless product...And to all those out there who happen to read this review, please be WARNED...!!!

Though the product is good, Dealers are spoiling its name in giving worst after sale service.
I brought Kent last year and product was doing remarkably well until last few weeks..Motor pump and few of the filter needs to replaced..i am repeatedly giving call to them and in turn i dont get any proper response.

Though the product is very good and truly said that dealers are spoiling its name in giving worst after sales service. I had some electrical problem i have tried to call them they either do not pick the call or they say that the person is on the way. the after sale service of Kent is very bad. I am Kumar from hyderabad

Horrible service,

1. Unable to contact- no one picks the phone.
2. I had put complaint on their website.
3. Yesterday recd a call from Kent no- [protected], we are deputing service person & he will call you.

Kept waiting - none visited- have to procure drinking water.

4. Not the first time- in one year this was 4th complain in the product.


Unprofessional attitude.

Poor service.

I am facing painful problem with KENT Water Purifier service. It is just 6 months since I bought the purifier but post one month buying water from outside as the service person did not come to fix the problem which I have contacted 4 times so far. They are neither professional, nor courtious to respond for the calls. Water being essential commodity, I am thinking of legal action against the poor service response of this company. Though they give falshy advertisements, the instruments are of poor quality with the motor giving noice, sediment in the tank, error beep often. I would suggest local suppliers over this high street cheats...

we purchased kent water purifier
and we had a complaint on the third day of purchase and booked the complaint to the seller Mr.Jegan in Nagercoil after two months of our continuous effort ha gave one number to contact Mr.Sunder the number is [protected] and we tried to contact him and he promised that to rectify the complaint and after another two months he gave another number [protected].
we contacted him also he replied that i have no time to come
such a good response to the customer in the world from KENT Representative
thank u KENT for such a worsen service
Please all INDIANS BUY KENT WATER PURIFIER AND EXPERIENCE THE MEANING FOR WORST SERVICE