[Resolved] Laptop — laptop | |||
WHEN I TOOK THE ADMISSION I WAS INFORMED THAT I WILL GET LAPTOP WITH NCESE BUT AS SOON AS MY COURSE IS GETTING COMPLETE FACUALITY IS TELLING ME THAT WHEN WE TOOK ADMISSION WE JUST SAY FOR ADMISSION SAKE ONLY AND COURSE IS GOING TOO MUCH SLOW MANY SIR HAS GOT CHANGED MANY FAKE MANAGERS HAS GOT CHANGED PLEASE SEE THIS OTHERWISE IT WIILL B BAD FOR THANE APTECH NPOWER Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
here is complete mail conversation with HP
From: Anup Rana
Sent: Saturday, February 16, 2013 11:37 AM
To: 'Bedi, Taranjeet'; Arora, Bhavya
Cc: deepak.[protected]@sysnetglobal.com; Himanshu Mohan; praveen.[protected]@sysnetglobal.com; raju.[protected]@sysnetglobal.com; HP-CUSTOMER EXPERIENCE INDIA
Subject: RE: Anup Rana plz give attention
Hi All,
How Many Attempts HP requires to solve the problem in machine ?
do you have any policy admit the your mystiques or all policies are against the costumer only?
convincing 100 customers and harassing 1 customer is same thing. Because 1 dissatisfied customer will definitely share his experience to at least 100 people.
I am not fighting to get new machine but I am fighting for the time you have wasted and the harassment from 12dec-16feb.
Is there any guarantee the no new problem will come in this machine till at least its warranty period ??
And if it will come then I need one favor that your complete team will transfer the problem to some genuine person, not to ate same team.
Thank you so much.
From: Bedi, Taranjeet [mailto:taranjeet.[protected]@hp.com]
Sent: Friday, February 15, 2013 7:47 PM
To: Anup Rana; Arora, Bhavya
Cc: deepak.[protected]@sysnetglobal.com; Himanshu Mohan; praveen.[protected]@sysnetglobal.com; raju.[protected]@sysnetglobal.com; HP-CUSTOMER EXPERIENCE INDIA
Subject: RE: Anup Rana plz give attention
Importance: High
Hi Anup,
Refer our joint con-call along with Himanshu,
As explained during con-call that any electronic product has chances of failure. Thus all electronic products have warranty policy which clarifies that against technical failure during the warranty period will get rectified without any additional charge.
Hence as informed, it would not be a feasible option for HP to provide replacement. However would make sure that the issue is addressed on your notebook completely and followed by a thorough quality check.
Please check the below link for more information on warranty terms and conditions.
http://h40059.www4.hp.com/warranty/support/tc.php
Thank you for your kind co-operation and understanding.
Regards,
Taranjeet Bedi
Service Delivery Manager - North
HP PPS CSS
taranjeet.[protected]@hp.com
M +91 [protected]
Hewlett-Packard Company
Tower – A, 2nd Floor, Bldg 10, DLF Cyber City
Gurgaon - 122002
India
Please print thoughtfully
From: Anup Rana [mailto:Anup.[protected]@niit.com]
Sent: Friday, February 15, 2013 1:55 PM
To: Arora, Bhavya; Bedi, Taranjeet
Cc: deepak.[protected]@sysnetglobal.com; Himanshu Mohan; praveen.[protected]@sysnetglobal.com; raju.[protected]@sysnetglobal.com
Subject: RE: Anup Rana plz give attention
Dear ALL
This case misguided by HP only, no one else is responsible for this.
1 First complaint was submitted on 11 December 2012
Acknowledgement of complaint
-----Original Message-----
From: M&N Notification [mailto:[protected]@hp.com]
Sent: Tuesday, December 11, 2012 1:26 PM
To: Anup Rana
Subject: (ADV) Case ID # [protected]: Confirmation of your request
2 some one told me that intarvo is also supporting HP so called some in intarvo
On 18 december
Then intarvo said:
customer had moved to Mujaffarnagar.
After that engineer visited from intarvo to my place
3. on 21 december 2012 after so many calls in call center
I came to knew that now case is with Sysnet global technologies
New case id: [protected]
I means old case in closed
4 After the positive support of Mr. Himanshu new engineer visited from Sysnet global technologies.
And fan replaced finally on 22december 2012
5 Again Screen problem found on laptop and new complain raised with complaint id:
[protected]
2/5/2013 11:22:34 AM LCD Raw Pannel Replaced
6 Still problem is there now HP want to change other part.
Where were all policies when all this was happening?????
From: Arora, Bhavya [mailto:bhavya.[protected]@hp.com]
Sent: Wednesday, February 13, 2013 12:59 PM
To: Anup Rana; Bedi, Taranjeet
Cc: deepak.[protected]@sysnetglobal.com; Himanshu Mohan; praveen.[protected]@sysnetglobal.com; raju.[protected]@sysnetglobal.com
Subject: RE: Anup Rana plz give attention
Importance: High
Hello Anup,
Thanks for sharing the below mail and as discussed on call along with Mr Himanshu, I will be working on this case along with Technical team and My Service delivery Manager Mr Taranjeet Bedi for further POA on the same and will get back on the same with further support and details.
Hello Taran,
As discussed please assist on the same, currently new case is logged and issue reported is “Display Cable” need to be replaced
CASE_ID OPEN_DATE Status
[protected]
12/20/2012 10:55:45 AM FAN Replaced by Sysnet Team
[protected]
2/5/2013 11:22:34 AM LCD Raw Pannel Replaced
Regards
Bhavy Arora
HP PPS CSS
From: Anup Rana [mailto:Anup.[protected]@niit.com]
Sent: Wednesday, February 13, 2013 12:29 PM
To: Arora, Bhavya; Himanshu Mohan; praveen.[protected]@sysnetglobal.com; raju.[protected]@sysnetglobal.com
Cc: deepak.[protected]@sysnetglobal.com
Subject: RE: Anup Rana plz give attention
Dear Bhavya,
I am really sorry to write these words there is nothing personal.
Now new issue arises that display cable is faulty. I just want to ask that how you can replace all parts of the machine.
This machine is opened 6 time since I purchased it.
Now I don’t need this machine. either replace it either take it back .
I will find some other way to get justice if it not in anyone`s hand.
Anup Singh Rana
[protected]
From: Arora, Bhavya [mailto:bhavya.[protected]@hp.com]
Sent: Tuesday, February 12, 2013 9:21 PM
To: Himanshu Mohan; Anup Rana; praveen.[protected]@sysnetglobal.com; raju.[protected]@sysnetglobal.com
Cc: deepak.[protected]@sysnetglobal.com
Subject: RE: Anup Rana plz give attention
Importance: High
Hello Anup,
We will be ensuring you that corrective action and immediate support will be provided by HP & Sysnet team on the same, if required will involve my Technical Team also in this case.
Hi Himanshu/Praveen,
Please ask senior engg to capture all the details and let us understand where is the issue accordingly will escalate the same if required. Need complete diagnoses of the unit.
Regards
Bhavy Arora
HP PPS CSS
From: Himanshu Mohan [mailto:himanshu.[protected]@sysnetglobal.com]
Sent: Tuesday, February 12, 2013 4:50 PM
To: 'Anup Rana'; praveen.[protected]@sysnetglobal.com; raju.[protected]@sysnetglobal.com
Cc: deepak.[protected]@sysnetglobal.com; Arora, Bhavya
Subject: RE: Anup Rana plz give attention
Hi Praveen/Raju,
Please align sr. engg to validate this issue and Mr. Anup would be available at below address & his contact no# [protected]
Address # A-5, 2nd floor, Green Park, above Hyundai showroom, Delhi
Hi Anup,
As discussed tomorrow engg would be visiting at below address to validate the issue.
Address # A-5, 2nd floor, Green Park, above Hyundai showroom, Delhi
Thanks and Regards
Himanshu Mohan
Sysnet Global Technologies Pvt. Limited
W-42, Okhla Phase II
New Delhi 110020
Phone:[protected]
Email: himanshu.[protected]@sysnetglobal.com
From: Arora, Bhavya [mailto:bhavya.[protected]@hp.com]
Sent: Tuesday, February 12, 2013 4:34 PM
To: Anup Rana; Himanshu Mohan (himanshu.[protected]@sysnetglobal.com); deepak.[protected]@sysnetglobal.com
Subject: RE: Anup Rana plz give attention
Importance: High
Dear Anup,
Thanks for sharing the below communication and will get the same investigated by senior engg.
Hello Himanshu/Deepak,
Please align senior engg on this call tomorrow 1st half and confirm back on the same.
Regards
Bhavy Arora
HP PPS CSS
From: Anup Rana [mailto:Anup.[protected]@niit.com]
Sent: Tuesday, February 12, 2013 1:34 PM
To: Arora, Bhavya
Subject: Anup Rana plz give attention
Hi Bhavya
Please give attention to my problem regarding my HP Laptop which I purchased from croma center South ext. delhi.
I faced so many problems in this machine within only 2 months. I don`t know on which bad day I decided to purchase machine of HP because it was famous for long life.
problem loged on date case id solved on date issue solved case status
fan stopped 12/11/2012 [protected] new case id given not solved pending
fan stopped 12/11/2012 [protected] 22/12/2012 fan replaced closed
screen fluctuation 05/02/2013 [protected] 11/02/2012 screen replaced closed
screen fluctuation 12/02/2012 [protected] case opened again case opened again
I am totally harassed with this product .
It’s a request that kindly empathize and please make this product in working condition or replace it.
I still have faith on hp but don’t know how hp sold wrong product?
Waiting for positive response.
Anup singh rana
[protected]
From: himanshu.[protected]@sysnetglobal.com [mailto:himanshu.[protected]@sysnetglobal.com]
Sent: Saturday, December 22, 2012 2:53 PM
To: Anup Rana; Arora, Bhavya
Subject: Re: Problem detail
Dear Anup,
Thanks for the confirmation.
Please feel free to call in case of any issue.
Regards,
Himanshu Mohan
Sent on my BlackBerry® from Vodafone
________________________________________
From: Anup Rana <Anup.[protected]@niit.com>
Date: Sat, 22 Dec 2012 14:13:41 +0530
To: Himanshu Mohan<himanshu.[protected]@sysnetglobal.com>; Arora, Bhavya<bhavya.[protected]@hp.com>
Subject: RE: Problem detail
Hi Bhavya,
First I want to say thanks for solving my problem, service engineer visited today and he replaced the part and I am totally satisfied with the service provided by the service engineer (rating 10/10).
Initially I called hp but I did not get any response then I called someone personally in intarvo and took some mail id to forward the issue, then again I got call from someone in merrut and received new info thet my case is transferred to new vendor in merrut. Then that person transfer this case delhiand finally I received call from hp that my new case id is generated and the case is with sysnet.
After that Mr. Himanshu helped me abut this problem finally.
Rest of the details are mentioned in this mail.
Thanks Himanshu
Thanks Bhavya
Anup Singh Rana
Niit Ltd
[protected]
[protected]
From: Himanshu Mohan [mailto:himanshu.[protected]@sysnetglobal.com]
Sent: Friday, December 21, 2012 5:39 PM
To: Arora, Bhavya; Anup Rana
Subject: RE: Problem detail
Hi Bhavya,
As discussed please help to address the concern of Mr. Anup Rana.
Hi Anup,
I have informed Mr. Bhavya and he would get back to you once available on mails.
Regards,
Himanshu Mohan
ID Manager
Sysnet Global Technologies Private Limited
From: Anup Rana [mailto:Anup.[protected]@niit.com]
Sent: Friday, December 21, 2012 5:26 PM
To: himanshu.[protected]@sysnetglobal.com
Subject: FW: Problem detail
Dear Himanshu
Please forward this mail to someone in HP. I want to speak the person who is having some authority to take some action.
And it’s a request to put me in CC.
And a new case ID has been provide to play safely and to put blame on hare and there:
Old case ID : [protected]
New case id: [protected]
ANUP SINGH RANA
[protected]
[protected]
A-5, 2nd Floor
NIIT LTD, GREEN PARK
DELHI - 110016
From: Anup Rana
Sent: Friday, December 21, 2012 5:10 PM
To: '[protected]@hp.com'
Subject: FW: Problem detail
Dear reader
I am very much disappointed with the service which is being provided by HP.
I logged my problem on 11 dec 2012 but till now my case is pending. Last week this case was transferred to intarvo and suddenly I am getting calls from other vender that now the case transferred to :
Sysnet global technologies
[protected]Mrs. Pooja.
And a new case ID has been provide to waste time on phone.
Old case ID : [protected]
New case id: [protected]
Thanks for checking bothering.
.
From: Atul Rana [mailto:atul.[protected]@intarvo.com]
Sent: Wednesday, December 19, 2012 11:45 AM
To: Anup Rana; [protected]@gmail.com
Cc: 'vasdev singh'
Subject: FW: Problem detail
Dear Mr. Anup,
FYI
Vasdev,
Kindly see this matter on priority basis.
With Warm Regards,
Atul Rana
atul.[protected]@intarvo.com
From: vasdev singh [mailto:vasdev.[protected]@intarvo.com]
Sent: Wednesday, December 19, 2012 11:23 AM
To: 'Shyam '; 'Volume Dispatch'
Cc: psg.[protected]@intarvo.com; 'Rohan'; 'Atul Rana'; 'Nishan Singh'
Subject: RE: Problem detail
Dear CMG,
Pls update the below phone no in customer details so that we will align the engineer.
Phone No. [protected] / [protected] anup rana and there is no change in address..
Thanks & Regards
Vasdev Singh
Manager Services |Mobile: +91 [protected]|
InTarvo Technologies Ltd ( Authorized Service Center). |Add: B 14/1 Okhla P-II New Delhi 20|[protected]/[protected]|
Need HP Instant Support??For Chat Support: www.hp.com/go/hpchat and For Tele Support dial your STD code +30306363 or [protected]
How am I doing? Email & Call my manager - Nishan.[protected]@ intarvo.com (Mobile: +91 [protected])
From: vasdev singh [mailto:vasdev.[protected]@intarvo.com]
Sent: Tuesday, December 18, 2012 4:21 PM
To: 'Nishan Singh'; 'Atul Rana'; 'Shyam '
Cc: 'Manish Sehgal'; 'psg.[protected]@intarvo.com'; 'Rohan'
Subject: RE: Problem detail
Hi Nishan,
As per case details user is in Mujaffar Nagar.
Hi Atul,
Pls talk to customer or share the contact no with my coordinator.
CSO No Creation Date Serial No. Customer Name Address Ageing Contact No. Contact Person
[protected]-461
12/11/2012 12:56:00 PM 5CD2331SLJ Anup rana NIIT A5 2nd floor, green parknew delhiDL110016IN 7 : 4 : 13 [protected] himanshu rawal ([protected])
Thanks & Regards
Vasdev Singh
Manager Services |Mobile: +91 [protected]|
InTarvo Technologies Ltd ( Authorized Service Center). |Add: B 14/1 Okhla P-II New Delhi 20|[protected]/[protected]|
Need HP Instant Support??For Chat Support: www.hp.com/go/hpchat and For Tele Support dial your STD code +30306363 or [protected]
How am I doing? Email & Call my manager - Nishan.[protected]@ intarvo.com (Mobile: +91 [protected])
-----Original Message-----
From: Nishan Singh [mailto:nishan.[protected]@intarvo.com]
Sent: Tuesday, December 18, 2012 3:41 PM
To: 'vasdev singh'
Cc: 'Manish Sehgal'; psg.[protected]@intarvo.com; Rohan
Subject: RE: Problem detail
Hi Vasdev,
As per your mail customer had moved to Mujaffarnagar.
Still such follow ups..
Please revalidate and get the solution...
Regards
Nishan Singh | RM HP Operation (N-1)
Mob: +91 [protected]
inTarvo Technologies Ltd.
-----Original Message-----
From: Manish Sehgal [mailto:manish.[protected]@intarvo.com]
Sent: Tuesday, December 18, 2012 1:23 PM
To: nishan.[protected]@intarvo.com
Subject: FW: Problem detail
Please take care.
Rgds
Manish Sehgal | GM HP Operation
inTarvo Technologies Ltd.
B 45, Sector 80, Noida Phase II, Uttar Pradesh. 201305.
Tel: +[protected] |Extn: 1586
Mob: +91 [protected]
-----Original Message-----
From: Anup Rana [mailto:Anup.[protected]@niit.com]
Sent: Tuesday, December 18, 2012 12:37 PM
To: Atul Rana; Manish Sehgal; [protected]@hp.com
Subject: RE: Problem detail
Dear Manish,
I have contacted Hp customer support many times about my problem. but hp referred this case to intarvo and they have provided some contact numbers to communicate.
[protected]
[protected]
intarvo
ashish [protected]
manoj [protected]
but none of them are answering calls from last 30 hours. It’s a request to give attention towards the problem.
And please give me final statement that how much time is required to solve a problem if the product is under warranty .
Case ID # [protected]: Confirmation of your request
Product description: HP Pavilion g6-2103tu Notebook PC Product number: B6U28PA Serial number: 5CD2331SLJ Problem description: IN//MF/Standard (3BD)/CSR/ g6-2103TU NB / fan issue
-----Original Message-----
From: Anup Rana
Sent: Tuesday, December 18, 2012 12:02 PM
To: 'Atul Rana'; 'Manish Sehgal'
Subject: RE: Problem detail
Still waiting for the positive response...
Its more than 8 days ...
-----Original Message-----
From: Atul Rana [mailto:atul.[protected]@intarvo.com]
Sent: Monday, December 17, 2012 10:26 AM
To: 'Manish Sehgal'
Cc: Anup Rana
Subject: FW: Problem detail
Hi Manish,
I am sure this mail is for you.
I am getting desperate calls from the customer.
Kindly look at this matter. As per customer, he is been referred to intarvo.
With Warm Regards,
Atul Rana
atul.[protected]@intarvo.com
-----Original Message-----
From: Anup Rana [mailto:Anup.[protected]@niit.com]
Sent: Monday, December 17, 2012 10:24 AM
To: atul.[protected]@intarvo.com
Subject: Problem detail
Dear Sir,
I contacted HP customer care approximate 1 week before about problem arises in my laptop HP pavilion G6 2103TU.But no solution has been provided.
They have provided some contacts of intarvo for this matter.
So I am expecting that you will do something not like customer care.
Details:
Case ID # [protected]: Confirmation of your request
Product description: HP Pavilion g6-2103tu Notebook PC Product number: B6U28PA Serial number: 5CD2331SLJ Problem description: IN//MF/Standard (3BD)/CSR/ g6-2103TU NB / fan issue
-----Original Message-----
From: M&N Notification [mailto:[protected]@hp.com]
Sent: Tuesday, December 11, 2012 1:26 PM
To: Anup Rana
Subject: (ADV) Case ID # [protected]: Confirmation of your request
Dear Mr/Ms rana,
Thank you for contacting HP for your service request. This email confirms your request for service and the details are below.
Your request is being worked on under Case ID number [protected].
STATUS: CASE IS GENERATED AND IN PROGRESS
Product description: HP Pavilion g6-2103tu Notebook PC Product number: B6U28PA Serial number: 5CD2331SLJ Problem description: IN//MF/Standard (3BD)/CSR/ g6-2103TU NB / fan issue
Use this portal for support under warranty or out of warranty:
http://h20564.www2.hp.com/portal/site/hpsc/public/scm/home
Use this portal if you have an HP support contract or HP Care Pack:
http://h20564.www2.hp.com/portal/site/hpsc
Yours sincerely,
HP Global Delivery, Technology Services
THIS NOTIFICATION HAS BEEN SENT AUTOMATICALLY. REPLYING TO THIS E-MAIL THEREFORE IS NOT POSSIBLE. Our Web portal is at your disposal for any technical support queries. Once registered (in full compliance with data protection rules), you will be able to submit your support requests, view their status, and enter live updates 24 x 7, avoiding telephone costs & waiting times.
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