[Resolved]  Airtel — Leased Line Problem

Bharti Airtel Ltd
New Delhi

Kind Attn: GM Broadband

Dear Sir,

We purchased 2 Leased Lines in the month of Dec 2008 from you. We have been facing speed issues with our 512 kbps (1:2) Leased line connection for the past 45 days or so. After repeated complaints finally our representative visited on Feb 04, 2009 with a technician. After investigation it was said that the problem was due to missing bandwith setting in the router and it has been rectified. It was also told that the router will be replaced on Feb 05, 2009.

This is to inform you that the router was not replaced as promised and we continue to face the following issues with the leased line:

a) Very low speed of connectivity. As low as 40-50 kbps
c) Heavy fluctuations and very frequent glitches in the speed
d) Intermittent abnormal behaviour with low download speed and very high upload speeds

We are extremely disappointed with the way Airtel is handling the issue. Firstly it has taken your company 45 days to respond to the complaint. Despite that the problem remains unresolved. Since our entire business model is dependent on internet we are suffering heavy financial losses because of this persistent connectivity issue and the inordinate delay in resolving it. In fact the whole purpose of investing in a Leased Line appears defeated. Our earlier DSL connection was giving us much better and stable performance than the Leased Line.

You may let us know if you lack the expertise to resolve the problem. The various departments of Airtel involved are simply playing the blame game and passing the buck to each other which ultimately is no good for us and the problem remains where it was nearly one and a half months ago. This is considered a highly unprofessional way of handling customer complaints and is definitely unbecoming of an organization like Airtel.

This is our final request to you for resolving the issue before Feb 09, 2009. If you are unable to do so then please refund the advance payment and disconnect your Leased Line. We will go for some other solution with another vendor.

Looking forward to a prompt response from your end.

Thnaks

Lieut Shalabh Agrawal
CEO
Synergy Education International Pvt Ltd
A Group Company of Neo Corp International Ltd
23, Alapura, Pagnis Paga
Indore - 452007 (MP)
Tel: +[protected], 4238802