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+91 12 0256 0941
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P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
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I have purchased LG Front loading washing machine 3 yrs back at Nashik . Last month door of the machine was not opening so I registered the complaint on Toll free no and after 2-3 days service engineer came and told that Door switch need to replaced . So we allowed him to replace the same. But as door switch was not available in stock it tooks another 3-4 days to get available . After that service person came and replaced the same but after replacing the door switch other problem started of water not coming in Tub. When we show this to service man he gave the reason of low water pressure . We tried to explain him that it is regular pressure but he was not getting agree. So we check the machine for next day but problem was their. So again we contacted to service man and he told that we need to register another complaint on Toll free no. Which we did immediately, after that service man came after 2 days . After inspection he told that it is happening due to malfunction of front panel ( PCB) of machine. He taken out that unit to service center for checking purpose and after 3 days he came fit the said unit, but machine was not started and shown some error .
Service engineer told that this part need to replaced and approx cost of this part will be 5000/- and also we need to register our complaint to Toll free no .I got very surprised due to durability of LG products because in 3 years machine got breakdoen and repair cost is 20 % of the machine. But due to mental frustration and panic situation i agreed to replaced the same . now its almost 5 days over but still nobody is proactively calling us and giving status of my complaint . Every time service engineer is telling that we have order your part but not received . I have talk to service office manager also but response is very poor.
Is this a regular approach towards customer of LG ? I am totally dissatisfied with the service and competency LG provided for their customer. Now its almost 20 days are over that my machine is under maintenance . I would like to add other experience of other Brand also. Same time my Samsung make Fridge was getting leakage i registered the complaint and very next day company person came and solved the problem. If such service i will get from LG, I will defiantly thing before buying next LG product. I know that company does not matter if they loose small customer like me but defiantly if such service will get to customer one day it will affect the company .
I hope some positive and prompt response will get from company .
My Detail are
Nilesh R Donde .
Contact no -[protected]
Complaint no -
1st complaint no - RNA[protected]
2nd complaint no - RNA[protected]
3rd complaint no - RNA[protected]
Regards,
Nilesh