[Resolved]  LG - Gl 211nm4 — Faulty Fridge door

IF a company like LG is unable to give a satisfactory reply to your own products despite 12 NICE COMPLAINTS {with Complaint Nos.} and rest another 10 MORE for which I do not have the complaint reference with me, ISN'T IS A SHAME FOR THE COMPANY TO HAVE SUCH RESPONSIBLE TEAM TO AGGREVATE THE CUSTOMERS PLEA.

The details as forwarded to [protected]@lgindia.com on october 5, 2009, 2:53am

Dear Sir,

This is in regard of a refrigerator bought by myself on 17th June 2009 model number GL-211 NM4, it was purchased from Balaji Electronics, Plot No.2, Indira Colony, Pani Pench, Jhotwara Road, Jaipur-302016.

Very disappointingly I have to tell you that the product has not given me even a basic satisfaction. It had complaints from the day 1. Initially the chiller tray was broken, door was not properly shutting and fridge was not making ice. Chiller tray was replaced by your dealer in Jaipur after 1 week, and for the ice problem thermostat was changed after 12 days. The third problem that the door is not properly touching the body and hence it gives space for cool air to come out is not rectified even after more then 3 months and a several complaints have been put by myself at your call center[protected]. Complaint numbers for your reference are as below:

Date: Complaint No.
17-June N9C 61710562
24-June N9C 62409663
25-June N9C 2504176
26-June N9C 62600055
4-July N9C 70411226
6-July N9C 70613815
9-July N9C 70908411
I have also logged complaints between 9th July and 28th Sep for which I have lost the complaint numbers, which you can search in your database.

28-Sep 90RC [protected]
29-Sep C[protected]
29-Sep C[protected]
1-Oct C9A 0121693
3-Oct C09A 317159

Instead of following up at several intervals, my problem is not being solved and now I am utmost dissatisfied with your after sales service.

I would finally request you to replace the product at earliest, otherwise I am now forced to take a legal action against you company.

Awaiting a speedy response.

Krishna Kumar Pandey